Manager Systems and Server Engineering

工作 ID 10113369 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Feb. 19, 2025

申請

工作概要:

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

This role sits in the Disney Signature Experiences organization within Technology & Digital for Disney Experiences. It works closely with technology teams and business partners from across the company.

About The Role & Team:

As the Manager of Systems Engineering at Disney Signature Experiences, the successful candidate will be responsible for leading a diverse team of skilled engineers to design, implement, and maintain robust and resilient systems that support our fleet's operational needs and enhance the guest experience. You will play a key role in ensuring the reliability, scalability, and performance of our systems, working closely with cross-functional teams to achieve our technology goals.

What You'll Do:

Oversee finances and budgets in MyPPM, ensure accurate billing processes, and contribute to forecasting and accrual processes to maintain financial integrity and support organizational objectives
Manage teams performing the design, analysis, evaluation, testing, debugging, and implementation of applications
Supervise the analysis, installation, acquisition, modification, and support of operating systems, databases, or utilities software
Lead teams in planning, conducting, and directing analysis of business problems for automated systems
Guide development, testing, evaluation, or design of system or infrastructure architecture
Engage in estimation and planning across the organization, voicing recommendations, feedback, and solutions from a technical perspective and aligning to the overall project goals to deliver on-time & in-scope
Proactively track and assess emerging technologies across the industry to inform strategic decision-making and recommendations
Lead and mentor a team of systems engineers, fostering a culture of collaboration, innovation, and continuous improvement.
Partner with delivery teams to help with the design, implementation, and maintenance of scalable and reliable systems that meet the needs of our onboard and shore-based operations.
Manage multiple projects simultaneously, ensuring timely delivery and alignment with company objectives. Projects include tool or platform upgrades, system migrations, new application provisioning, and security & compliance initiatives to name a few examples.
Ensure the performance and reliability of systems through continuous monitoring, proactive maintenance, and incident management. This includes providing operational support, participating in post-incident retrospectives, and ensuring that permanent fixes are put in place.
Implement and enforce security best practices to protect guest and cast data and maintain the integrity of our systems. This includes timely remediation of control findings and participating in penetration testing and management audit.
Identify opportunities for process improvements and drive initiatives to enhance the efficiency and effectiveness of the systems engineering team. This includes expansion of automation, playbooks, observability, etc.
Ensure comprehensive documentation of system designs, processes, and procedures.

Required Qualifications:

Minimum 8 years of related work experience, with at least 2 years in a leadership or managerial position.
Experience with automation tools and frameworks (e.g., Ansible, Terraform, Kubernetes) is required.
Strong technical background in systems engineering, including experience with Windows & Linux systems, networking, cloud services (AWS, GCP, Azure), containerization, scaling, etc.
Strong SQL skills and experience
Excellent communication and leadership abilities, to ensure effective growth and development of team
Practical experience using agile methodologies. Experience with variety of software delivery methodologies (ex. Agile: Scrum, Lean, etc.)
A visionary who motivates teams to excel and fosters creativity, consistently driving excellence in all endeavors
An advocate for a diverse and inclusive culture that encourages innovation and ensures every team member feels a sense of belonging
Authority in industry standard systems engineering platforms, applying expertise to drive the development and implementation of data solutions
Strong problem-solving and analytical skills.

Examples of supported technologies include, but is not limited to:

AWS
Chef
Docker
Terraform
Ansible
Couchbase
Apache
Nginx
Tomcat
ElasticSearch
Rancher
Angular.js
Node.js
Spring/Java
Rundeck

Preferred Qualifications:

Prior Cruise Line or Maritime experience preferred.
Extensive experience in any of the below technologies preferred:

Terraform/Atlantis
AWS Cloud (Fargate, ECS, Lambdas, ApiGateways, EC2, S3, ALB/ELB, Elasticache, EKS, KMS-Secret Manager, VPCs, IAM)
Logging/Monitoring/Alerting (Cloudwatch/Splunk/AppDynamics/Elasticache/Grafana)
Rundeck, Chef, Ansible, Vault
MessageQueueing: RabbitMQ, PubSub
Google Cloud Platform (App Engine, Kubernetes ( Helm/Tiller ), Cloud Functions, Firebase, IAM)
Load balancers
Languages: Go/Python/ Node.js (Angular.js framework)/Java (Spring MVC)
Service-Now
Kafka
Redis
Azure DevOps
Red Hat Open Shift

Required Education:

Bachelor's Degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

Preferred Education:

Industry certification in related technologies preferred.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products, and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating special stories and experiences for every member of the family. Disney’s stories, characters, and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally loved.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Disney cultivates a business culture where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a constantly evolving world.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Attractions Technology LLC，其所屬的業務部門是 Disney Experiences。

Walt Disney Attractions Technology LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

遇到技術問題？查看常見問題以尋求協助。