Manager-Shore Excursion Product Development

工作 ID 10099685 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Cruise Line 日期已公佈 Jan. 24, 2025

申請

工作概要:

The Manager of Shore Excursion Product Development is a mid to senior-level leader within the Port Strategy Team, responsible for driving strategic initiatives that will differentiate and elevate Disney Cruise Line's port adventure programs within the industry. Leading a team of Port Adventures Product Managers, this role involves overseeing the management of third-party vendors and providing strategic direction to create and implement exceptional port adventures across various destinations. The Manager will focus on enhancing guest experiences, contributing to revenue growth, and ensuring alignment with brand goals. This role will oversee the management of strategic ports, ensuring consistent delivery of high-quality, innovative products that meet both guest expectations and business objectives.

What You Will Do

Develop and implement medium- to long-term strategies focused on premium family and luxury experiences, elevating Disney Cruise Line’s (DCL) port adventure offerings.
Build and strengthen relationships with third-party operators globally, ensuring destination stewardship, compliance with contractual terms, and the delivery of exceptional, high-quality experiences.
Directly manage the product development of select destinations that hold strategic value for Disney Cruise Line (DCL).
Evaluate the financial performance by developing pricing strategies, maintaining take rates, and analyzing performance metrics to assess profitability.
Identify strategic partnerships that align with DCL's long-term growth trajectory while enhancing guest experience and ensuring profitability.
Continuously develop an innovative Port Adventure program to improve brand identity and destination engagement.
Manage the Product Team and position them for success, execute on key initiatives for each port adventure tour program for selected geographical areas.
Lead and inspire the Regional Product Managers’ team to be creative and think outside the box to manage their performance, accountability, and negotiation. Promote a culture of innovation, collaboration, and customer service.
Manage strong, collaborative relationships with internal teams (Itinerary Planning, Risk Management, Shared Services, and legal) to ensure alignment on goals and successful project execution.
Oversee third-party vendors by regularly reviewing contracts, pricing, delivery, and performance metrics to ensure alignment with DCL standards and policies.
Responsible for developing exclusive Disney-branded tours that offer an immersive experience reflective of the brand’s values.
Participate in FCCA Operations Committee: Engage with government entities and ministries to support and facilitate improvements in destinations.
Stay updated on industry trends within and outside the cruise sector to guide strategic decisions and innovations. Lead all departmental projects related to port adventure initiatives and strategies.

Required Qualifications & Skills

7 years of proven experience in the cruise line industry, with a focus on strategy, shore excursion/product development.
Deep knowledge of destinations and expertise in setting up sophisticated destination experience programs.
Proven track record of successfully managing third-party vendors, including negotiating contracts, optimizing partnerships, and ensuring adherence to service standards, compliance, and performance metrics
Experienced strategic planner with strong technical skills, analytical ability, good judgment, and operational focus.
Experience in luxury cruise and/or tour operator programs is required.
Experience building and leading successful port adventure teams that deliver results.
Leadership skills to help drive the strategic direction of the product/experience.
Experience establishing relationships and collaborating with all levels of leadership within the organization.

Preferred Qualifications

Experience working with third-party vendors, preferably in the travel/tour industry.

Required Education

Bachelor’s degree/equivalent and/or a minimum of 5 years of related experience in Product Management, preferably in tour operations and/or cruise line environments.

Preferred Education

Degree in hospitality management, Business Administration, Tourism, Product Development or equivalent experience.

#DCLPJ

申請

關於Disney Cruise Line:

作為遊輪行業的領導者，迪士尼遊輪公司提供了一個家庭可以重新連結、成人可以充電、兒童可以體驗迪士尼所提供的所有魔力的環境。客人可以從世界各地的港口出發，開啟令人興奮的旅程，前往加勒比海、巴哈馬、阿拉斯加和歐洲等地。在我們不斷成長的船隊和巴哈馬的迪士尼島嶼目的地上，我們出色的船員和演職人員為我們的客人提供只有迪士尼才能提供的傳奇迪士尼服務和迷人的娛樂。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Magical Cruise Company, Limited，其所屬的業務部門是 Disney Cruise Line。

Magical Cruise Company, Limited 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

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