Guest Exp Manager-Housekeeping

工作 ID 10101610 地點安那罕, 加利福尼亚州, 美國 有意工作的公司 Disneyland Resort 日期已公佈 Feb. 21, 2025

申請

工作概要:

The Housekeeping Guest Experience Manager leads the daily operations of the housekeeping team including Reception and Lost & Found. This individual works with Guests, Cast Members, external service providers, the local community, and partners daily to provide a seamless arrival experience and delivery of clean and ready rooms for guest arrival. To aid them, they use a complex property management system and other multi-functional hotel/guest services systems.

You will report to the Executive Housekeeper.

Responsibilities/You Will:

Exercise leadership - Lead a team of hourly Housekeeping Cast Members while focusing and delivering on safety, courtesy, show and efficiency. Recognize and coach a diverse team of Cast Members.
Conduct regular meetings with Cast Members to communicate relevant information.
Ensure a seamless arrival experience for Guests.
Manage the Housekeeping Operations – You will spend up to 80% of each day working in the operating area and working with Guests and Cast Members. Make daily operational decisions that benefit Guests, Cast Members and the business.
Support training - Maintain current training proficiencies and confirm training and recertification completed by Cast Members.
Position for success - Support local projects and anticipate/address potential impacts to the Guest and Cast experience.
Partner with key players - Communicate and partner with other leaders, peers and partners to ensure smooth daily operations.
Monitor daily staffing levels and forecast labor coverage needs based on business demand.
Exceed guest expectations that yield results and positive guest feedback.
Partner with the Front Office team to ensure delivery of clean and ready rooms for guest arrival.

Basic Qualifications/You Will Have:

Minimum 3 years of Front Desk or Housekeeping leadership/managerial experience.
Demonstrated leadership experience with the ability to function in a team. environment. Hold self and others accountable, and the ability use partnership and networking skills to resolve conflict and problems.
Experience leading a multicultural team and passion for developing others
Experience partnering with fellow Cast Members to move the operation forward to the next level of excellence.
Experience understanding the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.).
Demonstrated skills to inspire and effect change.
Effectively communicate with empathy in written and verbal form.
Demonstrated organization, multi-tasking and time management skills with attention to detail.
Demonstrated skills to see responsibilities through to completion.
Maintain positivity and a cast focus to engage and develop a diverse, multi-lingual team.
Proficient in basic computer functions necessary to operate in a Windows environment and adapt to new technology.
Availability to work a flexible work schedule, including weekends, variable shifts and holidays.

Preferred Qualifications:

Previous experience with Opera Property Management System or related property management systems.
Previous experience working in a housekeeping role or knowledge of chemicals, materials, cleaning technique and equipment.
Experience in a Forbes rated hotel or equivalent.
Demonstrated multilingual skills.
Prior leadership experience in a unionized environment.

Required Education:

High school diploma or equivalent.

Preferred Education:

Bachelor's degree in hospitality or a related field and or equivalent job experience.

The hiring range for this position is $70,000.00-$85,000.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disneyland Resort:

當時，Walt Disney 在 1955 年 7 月 17 日為 Disneyland 開幕，他表示它能夠成為「全世界的歡樂和靈感來源」。自那以後，Disneyland Resort 接待了超過 8 億位客人，擴展至大約 500 英畝，涉及方方面面，成為世界級的家庭度假勝地，擁有兩個知名的 Disney 主題公園、三間酒店和令人興奮的購物，名為 Downtown Disney District。組合創造力、技術和創新，度假村將講故事帶到新高度，每天和 Disneyland Resort 演藝人員為成千上萬位客人帶來 Disney 的神奇魔力。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Disneyland Resort。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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