Carthay Circle General Manager

工作 ID 10107382 地點安那罕, 加利福尼亚州, 美國 有意工作的公司 Disneyland Resort 日期已公佈 Jan. 02, 2025

申請

工作概要:

The Carthay Circle Restaurant General Manager is a position that influences, guides and motivates a leadership team and Cast at Disney California Adventure’s Signature Dining location, Carthay Circle Restaurant. You will ensure the development of leaders and Cast, provide an efficient & safe operation, drive a positive Guest experience, increase Cast engagement and safeguard our brand. You will lead all aspects of the development, and sustainment of operating plans for your area(s). The vision behind the plans should complement segment, site and area priorities while being passionate about innovation and process improvement. Balance multiple scopes of work considering operational impacts and schedules while forming relationships with all partners, to accomplish common goals and business objectives. Support the team efforts to improve the delivery of Disney Service Standards. You will recognize/coach Cast behaviors; and lead the business through Key Business Drivers. You will work closely with the Culinary Director of Signature Dining in advancing the excellent reputation of Carthy Circle Restaurant.

You will report to the General Manager of Disney California Adventure, Central Neighborhood.

Responsibilities:

Drive an elegant, sophisticated dining experience.

Cultivate an environment that supports the delivery of The Five Keys and model the Disney Leader Basics. Be a leader and teacher of excellence in safety, courtesy, inclusion, show, and efficiency to Cast Members.

Own and ensure our Guest’s full experience is authoritatively planned out. This includes enhancing the pre-arrival communication to identify special information to create magic, warm arrival and greeting methods, proficient sequence of service during dining experience, friendly departure process, and post departure communication to identify Cast celebration or Guest mitigation.

Persistently think out of the norm to enhance Guest service. Be creative in approaches on how to create magic and provide something different, better, and more special than our Guest can envision.

Maintain constant floor presence during service and touch every table to ensure an exceptional dining experience.

Lead and elevate the reservation process to ensure a flawless guest experience and work closely with the Host team to ensure proper verbiage regarding Guest and VIP communication. Communicate daily timing with culinary leadership to increase the efficiency of seating and flow of reservations.

Relentlessly evaluate verbal and non-verbal communication to recognize and prevent possible issues during service and address matters immediately.

Perform as a leader of leaders for an Area Manager and a team of Stage Managers. Including: 1 on 1 check-ins with direct reports, creation of leader schedules, and enhancing the performance of team through building and supporting an inclusive and positive culture.

Maintain consistent team meetings and address areas of improvement. Encourage new ways of thinking and empower the team to make decisions that increase Cast and Guest satisfaction.

Build and maintain an excellent Cast experience, providing valuable coaching and development to members of the entire team. Celebrate top performers and provide consistent coaching of staff not meeting expectations

Develop consistent and informational pre-shift and post-shift “roll calls” with Cast to review service standards, to communicate special information, to test menu knowledge, and to review matters pertaining to the success of the team and operation.

Regularly meet with Culinary Leadership to ensure commonality in sequence of service, menu knowledge, and Cast interpersonal relationships.

Implement sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

Work with key partners to resolve issues and remove barriers – including working with Labor Relations, Employee Relations, Global Human Resources to make disciplinary decisions, assist with return-to-work issues and escalated Cast concerns. Use discretion to resolve more complex issues or situations.

Collaborate with other site fine dining leaders and Resort Food and Beverage Product Optimization teams to ensure sharing of standard methodologies and delivery of a high level of operational excellence.

Drive metrics to optimize Guest & Cast experiences while providing positive financial and guest experience results. Work with Area Manager, Stage Managers, and Culinary team to supervise operating expenses while driving revenue/profit. Maintain thorough knowledge of financial performance and address discrepancies with accounting partners.

Basic Qualifications:

5 Years as a General Manager of a free standing or luxury resort fine dining Restaurant with a reputation of excellent service.

Advanced experience and knowledge in operating a fine wine and spirits program, with familiarity in menu and cocktail design.

Ability to train elevated wine and beverage service techniques to Cast and intelligently converse with discerning Guests. Skill in providing thoughtful pairings with esoteric varietals.

Advanced knowledge of culinary preparation techniques and ability to coach Cast and speak to Guests about menu offerings.

Exemplary leadership skills and ability to hold self and others accountable; aptitude to instruct, influence, motivation, and mentor team members

Experience leading conflict applying exceptional and calming interpersonal and communication skills , resulting in positive dispute resolution.

Ability to drive positive results in an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.).

Proven ability to create and sustain a positive working environment with a high performing and focused team.

Demonstrated deep level of knowledge of the Food and Beverage industry and trends, using them as a consistent source of inspiration.

Proficient in basic computer functions vital to operate in a Windows environment and adapt to new technology.

Required to work nights, weekends and holidays.

Preferred Qualifications:

Experience leading in a union environment.

Experience in operations of $10 million or more in revenue.

Experience in a Forbes, Relais Chateaux, AAA or Michelin rated operation.

Certification or pursuit of certification in beverage education (Court of Masters, WSET, etc..).

College Degree in Hospitality Management or 10 years related experience.

The hiring range for this position is $137,200.00-$183,900.00 The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disneyland Resort:

當時，Walt Disney 在 1955 年 7 月 17 日為 Disneyland 開幕，他表示它能夠成為「全世界的歡樂和靈感來源」。自那以後，Disneyland Resort 接待了超過 8 億位客人，擴展至大約 500 英畝，涉及方方面面，成為世界級的家庭度假勝地，擁有兩個知名的 Disney 主題公園、三間酒店和令人興奮的購物，名為 Downtown Disney District。組合創造力、技術和創新，度假村將講故事帶到新高度，每天和 Disneyland Resort 演藝人員為成千上萬位客人帶來 Disney 的神奇魔力。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Disneyland Resort。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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