Technical Specialist - Telecom

工作 ID 10109324 地點布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Walt Disney World Resort 日期已公佈 Jan. 14, 2025

申請

工作概要:

The Telecom organization is responsible for in-depth analysis, testing, operational engineering, and software configuration for all telecom across Disney Experiences. We execute content delivery planning, interactive device design, server upgrades, consumables monitoring, evaluating hardware, and testing new and upcoming technologies and code. This team manages vendor MSP on system currency, software security, and network change activities. Working closely with multiple business units within the company, we facilitate new implementations of video and interactive technology. Maintenance of existing Telecom systems is a core responsibility, including responding to incidents and supporting technical service escalations.

Working on this team offers opportunity to work directly with technical vendors and authorized resellers to collaborate on solutions and new technologies. Team members work with a wide variety of internal Disney organizations to develop, implement, and maintain solutions that keep our Disney Experiences segments working effectively and efficiently.

Enterprise Technology Telecom is looking for an individual with strong technical and troubleshooting skills to support the Telecom initiatives at Walt Disney Company. The Telecom Technical Specialist will provide field support and be responsible for any video servers and software, video or interactive equipment installations and inventory, and implementation of video and interactive solutions across property. This individual should have a solid understanding of the AV and technical industry, to include security, demonstrated through past examples.

This role will report to Manager-Telecom Datacom Operations.

What You Will Do:

Provide governance to the WDW Telecom program
Provide hands-on support for interactive installations, server upgrades, video installations, emergency maintenance, and outage resolution
Provide onsite consultation to customers and ensure operational support of the Telecom environment to maintain SLAs and Disney standards
Prepare and present metrics on uptime, usage, trends, and opportunities
Ensure Telecom network maintains software and security currency
Manage replacement and backup parts for all installations
Provide level 2 support to triage the break/fix of any Telecom devices tracked through Service NOW
Responsible for maintaining and supporting Video Head End IP, RF QAM, and transcoding video
Partner with Resort Engineering Team, FAM, OSI, and WDI
Assist on software patches and upgrades
Provide oversight of local delivery of consumables by vendors
Collaborate with other DPEP teams and service suppliers to provide efficient technical solutions
Oversight of the device refresh and recycling programs
Perform in-depth troubleshooting with field technicians
Manage vendor relationships

Qualifications:

3+ years in the AV/Technology Industry
1+ years network switching and routing experience
Strong knowledge of Microsoft Office, SAP Workplace, and Service NOW
Strong understanding of various video and audio vendor applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Networks, Splunk, Zabbix, Infoblox, Etc.)
Solid understanding and experience with enterprise video distribution support, sustainment, and implementation
Demonstrated ability to handle escalations and outages
Solid knowledge of network security standards and industry best practices
Familiarity with analytics and reporting tools such as Tableau, Power BI
Demonstrated strong organizational and time management skills
Able to hit targeted due dates and manage competing priorities
Demonstrated strong written and verbal communication skills
Willingness to learn new software applications
Willingness to work weekends and/or after-hours as required by customer and business demand
Self-organizing and motivated
Demonstrated ability to handle escalations and outages
Moderate experience with network switching and routing
Passion for, and knowledge of interactive and video systems and solutions
Proven success collaborating with a range of partners

Preferred Qualifications:

5+ years in the AV or technology Industry, experience with video distribution, encoding, audio integrations and IOT devices
3+ years network switching and routing experience

Education:

Associate’s degree in computer science, video technology, information systems, engineering, mathematics, data analytics or other related scientific or technical discipline desired or appropriate certifications and equivalent work experience

#LI-JB4

申請

關於Walt Disney World Resort:

自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Walt Disney World Resort。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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