Rooms Operations Manager

工作 ID 10107430 地點希尔顿黑德岛, 南卡罗来纳州, 美國 有意工作的公司 Disney's Hilton Head Island Resort 日期已公佈 Dec. 02, 2024

申請

工作概要:

As a Room Operations Manager, you will oversee the front office operations and perform Duty Manager responsibilities. You will lead Front Desk Guest Service Managers, coach and develop salary and hourly non-union Cast Members, conduct quality conversation, D-Achieve updates, and performance reviews. You will be responsible for hiring, separation, and compensation decisions. Direct team to exceed Guest expectations, meet business plans, and complete managerial responsibilities, including maintaining labor and other expenses within the budget guidelines. Ensure there is a constant focus on Guest Service throughout the operation. Ensure the right plans are in place and utilized to make changes, drive creative decisions, and influence planning.

The Room Operations Manager reports to the Resort Manager.

Responsibilities:

Oversee the front office's daily operations
Lead a Guest Service Manager by coaching and directing to exceed Guest expectations
Meet business plans, as well as complete managerial responsibilities, including maintaining labor, schedules, training, losses, verbatims, and room inventory management
Ensure there is a constant focus on guest service throughout the operation
Attend daily briefings for AM/PM cast to ensure communication is maintained
Focus on the arrival experience by spending time in the lobby monitoring cast interactions and expectations
Weekly/Bi-Weekly 1:1’s with leader to include quality conversation, D Achieve updates, and end-of-year reviews
Oversee the hiring and termination process and review and provide compensation guidance
Actively walk the resort throughout each shift and interact with cast members and leaders in all lines of business to assist in maintaining the overall guest and cast experience, ensuring a culture of inclusion
Respond to all major guest and cast situations, ensure proper emergency response procedures are followed and that appropriate reporting takes place. Situations may include medical emergencies and non-emergency medical issues, calls to respond to security or law enforcement issues, and other unforeseen incidents such as flooding, power outages, sewer backups, and more
Respond to guest incidents when escalated regarding front desk issues
Monitor the following processes as the Champion for Quality Operations Procedures (QOP) and Disney Look
Point of contact for AAA audits

Basic Qualifications:

High school diploma
Minimum 5 years of leadership experience
Demonstrated experience in hotel operations
Demonstrated partnering ability
Proven ability as a leader of leaders and self-starter
Ability to display a high level of enthusiasm in leading a team
Proven ability and ownership of various duties within an operation
Ability to be flexible with work schedule
Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, food cost, etc.)

Preferred Qualifications:

Bachelor’s degree or equivalent
Demonstrated strong written and verbal communication skills
Demonstrated experience in Front Desk, Guest Services, and Luggage
Demonstrated experience in Group Operations
Demonstrated strong Guest Service skills
Demonstrated ability to have a global focus
Ability to ensure a focus on leadership development

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

This job is located in Hilton Head Island, SC

#DPEPMedia

#DXOpsLeadership

申請

關於Disney's Hilton Head Island Resort:

Disney Vacation Club 是度假所有權領導者，並為家庭提供靈活的度假計劃。 Disney Vacation Club 演藝人員為入住 14 間 Disney Vacation Club 目的地中任何一間酒店的會員和賓客帶來 Disney 的神奇魔力，包括 Walt Disney World Resort；Disneyland Resort；Hilton Head Island、South Carolina 以及 Vero Beach, Florida。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Vacation Club Management, LLC.，其所屬的業務部門是 Disney's Hilton Head Island Resort。

Disney Vacation Club Management, LLC. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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