Part-Time QE Operator

工作 ID 10104557 地點纽约, 纽约州, 美國 有意工作的公司 Disney Entertainment & ESPN Technology 日期已公佈 Nov. 13, 2024

申請

工作概要:

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology

Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Content Operations is ultimately responsible for successfully delivering Disney’s entertainment and sports content to millions of people every day. This involves developing, operating, and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also manages technology operations in Latin America, Europe and Asia Pacific.

Job Summary:

Quality of Experience, at its core, is a measure of the end-to-end performance at the service level from the user’s perspective. The QE team strives to quantify the overall acceptability and service experience of an application that is live, in-store, in-market, in production. Leveraging online video analytics, proxy, and automation tools is key to this end goal.

Focusing on web, mobile and connected device clients - across a large suite of media products - the DSS QE Operator is responsible for troubleshooting live (and VOD) audio/video playback and data issues. They will work hand in hand with Media Operations teams to deliver quality control of live in app video streaming and data to front end users.

The team provides 24/7 operational support for all live events and works to help diagnose issues across platforms in the production environment. Raising client and application issues/bugs to development teams as well as intense issue tracking and daily reporting are required tasks.

The ideal candidate will be self-motivated, have a phenomenal work ethic and strong communication skills. They must have an extreme dedication to detail.

Responsibilities and Duties of the Role:

Complete knowledge of DTD SOP & fundamental principles of QE.
Responsible for issue discovery, initial and deep dive troubleshooting, escalation. communication, documentation and providing key data points for debugging.
Responsible for confirming playback of live and VOD assets, including ad playback across relevant platforms.
Takes ownership of live events and ensures that entry level and remote operator checks are being done.
Responsible for sanity checks, or any other ad-hoc requests from team leads/senior level operators.
Responsible for running proxy tools as needed.

Required Education, Experience/Skills/Training:

Basic Qualifications

Flexible hours, but must be available to work nights, weekends, and holidays.
Availability and willingness to work up to 28 hours per week.
Strong understanding of computer programs and applications.
Strong understanding of mobile/connected device platforms and applications and device troubleshooting/debugging.
Strong communication skills and attention to detail.
A solid computer and technical background with experience working in new media and online organizations.
A great teammate, with a hardworking, congenial, and committed performance as an employee.

Preferred Qualifications

A minimum 1-year experience within the QA/Testing or Broadcast/Production space.
Solid understanding of mobile and connected devices.
Technical knowledge of the video streaming process.

Required Education

High School Diploma or Equivalent

#DISNEYTECH

The hiring range for this position in New York City is $35,560 - $47,600 per year based on a 28-hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disney Entertainment & ESPN Technology:

Disney Entertainment 和 ESPN Technology (DE&E Technology) 為 Disney 的兩個媒體業務部門提供技術骨幹和產品開發，同時幫助公司處於創新尖端，使公司能夠不斷利用技術增強故事講述和創造力，同時為其業務提供可擴展性、靈活性和效率

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Streaming Technology LLC，其所屬的業務部門是 Disney Entertainment & ESPN Technology。

Disney Streaming Technology LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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