Operating Participants Mgr

工作 ID 10106224 地點布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Nov. 25, 2024

申請

工作概要:

About the Role & Team

The Operating Participants organization develops and implements strategies related to the procurement and subsequent management of unique and relevant third party “Operating Participant (“OP”)” relationships within Disney Theme Parks, Resorts, Retail, Dining and Entertainment (RD&E) environments as well as any other businesses operated by an OP which supports or enhances the overall Guest Experience at the Walt Disney World® Resort

What You Will Do

The Operating Participants Manager will have the primary responsibility of managing and developing a varied portfolio of existing Operating Participant Tenants in alignment with organizational priorities and business needs. Specifically, the Manager will be responsible for understanding Tenant obligations and ensuring compliance with Disney Standards for Operating Participant hotels, retail, restaurant, recreation, cart & kiosk, and service provider operations. Assist with the development of OP business recommendations to executive partners, negotiating leases, and supporting design and development activities related to renovations and refurbishments of venues currently open for operation or new venues prior to opening to the public. Additionally, this role will provide operational expertise needed to support the business development team and master planning efforts of large scale future tenant related projects. While this role will have the support of the Operating Participants organization, the person in this role is expected to be able to work independently, be resourceful and skilled in demonstrating strong networking with internal and external partners to;

Drive business performance of your portfolio
Streamline effective processes
Prioritize work, stay forward-thinking and focused on key priorities
Ensure OP Tenants deliver on product and service excellence

Lease management:

Partner with stakeholders to negotiate Lease Amendments, Services Agreements, letter Agreements and Lease renewal terms related to their portfolio accounts. In addition, this role will be expected to develop and maintain existing lease database/documentation and ensure any changes to deal terms are accurately documented. Partner with Tenant Coordination (“TC”) Team on all OP design review meetings/coordinate tenant drawing submittals to Disney internal collaborators/partners and track progress, prepare mitigation/contingency plans and identify any applicable risks to Disney customers, monitor Lease obligations to ensure delivery dates required by lease are met, and leverage tenant design criteria manuals provided by TC.

Account management:

Act as Lease administrator or “Landlord” by coordinating of all approval processes, partnering with key internal partners including Walt Disney Imagineering; adherence to Disney standards, ensure routine operational audits are conducted and action plans are established and managed; act as owner’s representative on new projects; assist with development, documentation and implementation of any new processes and procedures.

Guests/client satisfaction:

Nurture internal and external business relationships at corporate executive and local levels; develop, drive and manage Operating Participant business opportunities; provide guidance and support to Disney operational leadership and LOB/functional key customers.

Cast excellence/department:

Maintenance and development of departmental operating guidelines, policies and procedures; build alliances with key internal and external customers, at all levels of the organization to articulate an understanding of the value of Operating Participant business, make informed recommendations, be a trusted resource, influential partner and consultant in tenanting strategy.

Required Qualifications & Skills

Operational management experience and expertise in retail, food & beverage, hotel and/or real estate management/development experience
Shown capability to manage and drive strategic problem solving and the development of practical business solutions
Proven self-starter; motivated
Proven ability to communicate in a highly organized, persuasive, confident and credible manner when dealing with executive level partners (internally and externally)
Proven ability to lead and serve as subject matter expert related to lease enforcement efforts
Demonstrated success as an effective leader/partner/collaborator
Demonstrated skills in developing and maintaining effective business relationships
Demonstrated skills/experience with successful Project Management
Strong negotiation skills, specifically of lease Agreement deal terms for new Leases or renewal of existing Lease Agreements
Ability to work in a flexible environment with competing priorities – should have strong multi-tasking abilities
Skilled verbal and written communication skills with proven ability to facilitate challenging discussions in a professional manner
Solid financial competence; ability to manage/forecast business trends; understanding of financial statements (P&L, Cash Flow)
Experience working with contractual agreements; ability to manage legal contracts/agreements
Ability to influence Tenants and internal customers
Demonstrated ability to work well in a fast-paced, dynamic environment
Demonstrated proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)

Preferred Qualifications

Master’s Degree in business related field or equivalent

Education

Bachelor’s degree in business related field or equivalent

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Disney Experiences。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

遇到技術問題？查看常見問題以尋求協助。