MXP Operations Manager

工作 ID 10111411 地點倫敦, 英国 有意工作的公司 Disney Cruise Line 日期已公佈 Feb. 05, 2025

申請

工作概要:

About the Role & Team

The MXP Operations Manager will play a critical leadership role in managing, optimizing, and evolving the MXP Enterprise Platform to support our strategic vision of delivering an exceptional cruise experience. This position requires strategic oversight of platform operations, from pre-cruise to post-cruise phases, and in collaboration with Disney IT will focus on ensuring the platform’s seamless performance, system integration, and alignment with business goals. The MXP Operations Manager will lead the development of platform functionalities, manage cross-functional team collaborations, and oversee the training and development of MXP users across the organization. This role will require you to be onsite 4 days a week

What You Will Do

Strategic Platform Leadership: Provide vision and direction for the MXP Enterprise Platform by driving its development and optimization across all phases of the customer journey. Ensure that the platform supports business strategy and enhances the customer experience.
Team Development & Leadership: Lead, mentor, and develop internal teams in becoming proficient users of the MXP platform. Foster a culture of continuous learning by ensuring ongoing training, knowledge sharing, and best practice adoption.
Platform Management & Optimization: Oversee the daily operation and assure the long-term performance of the MXP platform, ensuring high reliability, scalability, and responsiveness across pre-cruise, onboard, and post-cruise stages. Liaising with IT over the support module to rectify any issues.
Strategic Module Development: Lead the adaptation, customization, and development of new MXP modules (e.g., POS, PMS, HR, Supply Chain Management, Tour Management) in alignment with organizational goals. Work closely with key teams to identify opportunities for improvement, ensuring the platform is fully leveraged to support business needs.
User Management & Auditing: Manage user account management, access control, and platform auditing. Implement system-wide overhauls of user roles to improve platform security and ensure compliance. Drive accountability by leading the MXP role audits in partnership with the DCL Archer system.
Organizational Structure Management: Lead the redesign of the organizational structure within the platform, ensuring accurate data entry for vessel information, berth counts, and other critical operational data.
Data Synchronization & Integrity: Lead the installation of shipboard modules in partnership with DCL IT, then strategically manage data integrity between onshore systems and shipboard installations to maintain real-time data accuracy, availability, and integrity.
Stakeholder & Vendor Collaboration: Act as the primary liaison and subject matter expert between key stakeholders, including Finance, IT, Operations, and MarineXchange. Ensure that platform capabilities align with evolving business objectives and collaborate with Disney IT to resolve technical challenges and implement new features.
Security, Compliance, & Governance: Ensure that the platform adheres to all security, compliance, and data protection standards. Partner with DCL IT to implement robust security protocols and regular platform audits, focusing on operational safety and regulatory requirements.
Lifecycle Management & Strategic Upgrades: Lead the end-to-end software lifecycle management for the MXP platform, collaborating with DCL IT to include strategic planning of updates, maintenance, and new module implementations. Ensure the platform evolves to meet future business demands, coordinating testing and rollout of new features in collaboration with IT.
Training & Development: Develop the organizational training strategy for MXP, ensuring that all end-users are proficient in using the platform’s modules. Develop comprehensive training programs for the introduction of new modules and features, fostering continuous improvement across the platform.
Incident & Risk Management: Take ownership of the troubleshooting and resolution process for MXP-related incidents, particularly non-IT issues, minimizing downtime and ensuring operational continuity. Collaborate with DCL IT to resolve technical challenges effectively.

Required Qualifications & Skills

Proven leadership experience managing enterprise software platforms, ideally with previous experience in MXP.
Strong strategic thinking and problem-solving skills, with the ability to align platform operations with long-term business goals.
Extensive experience in the cruise or travel industry is highly desirable.
Expertise in managing complex software lifecycles, from development to implementation, updates, and vendor collaboration.
Understanding of API integrations, cloud-based infrastructures, and mobile solutions.
Exceptional communication, leadership, and interpersonal skills, with a proven ability to lead cross-functional teams and deliver training to diverse user groups.
Experience with data security, compliance, and governance within enterprise environments.
Strong project management skills, with a track record of leading successful platform implementations and upgrades.

The Perks

• 25 days annual leave

• Private medical insurance & dental care

• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing

• Excellent parental and guardian leave

• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

申請

關於Disney Cruise Line:

作為遊輪行業的領導者，迪士尼遊輪公司提供了一個家庭可以重新連結、成人可以充電、兒童可以體驗迪士尼所提供的所有魔力的環境。客人可以從世界各地的港口出發，開啟令人興奮的旅程，前往加勒比海、巴哈馬、阿拉斯加和歐洲等地。在我們不斷成長的船隊和巴哈馬的迪士尼島嶼目的地上，我們出色的船員和演職人員為我們的客人提供只有迪士尼才能提供的傳奇迪士尼服務和迷人的娛樂。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Magical Cruise Co., Ltd，其所屬的業務部門是 Disney Cruise Line。

Magical Cruise Co., Ltd 是提供平等機會的僱主。考慮是否聘用求職者時，將不論其年齡、種族、膚色、宗教或信仰、性別、國籍、族裔或民族血統、性取向、變性、婚姻或同性伴侶狀況、殘疾或懷孕或生育狀況。Disney 培養商業文化，所有人的想法和決策都有助我們發展、創新、創造最好的故事，並與瞬息萬變的世界息息相關。

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