Customer Service Coordinator

工作 ID 10112191 地點 Moore Park, 澳大利亞 / 悉尼, 澳大利亞 有意工作的公司 The Walt Disney Studios 日期已公佈 Feb. 10, 2025

申請

工作概要:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

Occupying a 32-acre site and providing facilities of the highest industry standards, the studio features nine sound stages, several production offices, workshops, and hosts around 50 independent entertainment industry businesses. The history of the site provides an eclectic mix of new and old buildings, and manicured landscapes create proportion and space.

The Customer Service Coordinator will represent the face of Disney Studios Australia, as a first point of contact for enquiries (in person/over the phone). Embracing a positive Customer Service focused attitude, the Help Desk’s primary function is to respond to all requests in a timely and effective manner.

This role is a key point of communication between all tenants, productions and staff of DSA. The successful candidate will act as a single site-wide point of contact for the receiving of all service requests and generation of workflows in relation to Facilities Maintenance, Information Technology, and Telecommunications.

The position requires an organized, diligent outgoing individual with strong interpersonal and organisational skills who can operate autonomously and with confidence in attending to enquiries and requests. The incumbent must prioritise service requests, identifying and elevating urgent tasks for completion by DSA personnel and or contractors. The individual must have excellent communication skills, both written and verbal, and display the ability to multitask.

The hours for this role are 8:30 am – 5:30 pm.

If this sounds like you and you are interested in working with the Disney Studios Australia team, please apply with your cover letter telling us why you should be our next Customer Service Coordinator!

Your key responsibilities will include, but will not be limited to:

Manage Disney Studios Australia reception – inbox, phone line, mail, couriers, greeting all site guests on arrival
Respond to all service requests in a timely and efficient manner, ensuring that tasks are tracked and resolved
Coordinate the appropriate resources so that the service request is completed satisfactorily
Ensure that tenants and productions are kept up to date with activities that effect the site
Working closely with third party providers to handle cleaning and waste requests
General office duties as required
Finance administration support

To be successful in this role, you will hold:

Previous administration experience – ideally in a fast-paced customer service role
Advanced skills in Microsoft Word, Excel and PowerPoint
Positive, proactive, and engaging customer focus
The ability to manage multiple contact points simultaneously

Additional Information:

The Walt Disney Company can provide individual accessibility support that may be needed during your interview process. Please let us know of accommodations that may assist in helping you feel welcome by emailing wdi.careers.au@disney.com.

This is unique opportunity to join the talented team that develops and delivers unparalleled entertainment across Australia and New Zealand so if this role captures your imagination then apply now!

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse and inclusive workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

申請

關於The Walt Disney Studios:

超過 95 年來，The Walt Disney Studios 一直是 The Walt Disney Company 建立的基石。時至今日，其將優質電影、情節故事、音樂及舞台劇獻給世界各地的消費者。The Walt Disney Studios 坐擁一系列備受尊崇的電影工作室，包括 Disney、Walt Disney Animation Studios、Pixar Animation Studios、Marvel Studios、Lucasfilm、20th Century Studios 及 Searchlight Pictures。旗下亦設有世界級舞台表演製作商 Disney Theatrical Productions。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Walt Disney Company (Australia) P/L，其所屬的業務部門是 The Walt Disney Studios。

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