Sr Omni-Channel Analyst

工作 ID 10113889 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Feb. 25, 2025

申請

工作概要:

“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

Consumer Insight, Measurement & Analytics (CIMA) is a part of the Disney Experiences segment, and is a center of excellence leading strategy development and decision making through actionable data analytics, integration, and insights. Within CIMA, the Digital and Travel Operations Analytics (DTOA) team is focused on leveraging best practices in analytics to capture data, analyze, and optimize our digital and contact center channels, in order to drive Guest satisfaction and business outcomes.

We are seeking a talented Sr. Omni-Channel Analyst with a passion for analytics and technology. As a Sr. Omni-Channel Analyst, you will play a critical role in delivering accurate, insightful analysis to drive decision-making throughout the organization via data management and innovation. This important position requires you to possess a great attention to detail and the curiosity to understand the “why” behind performance. You must also be comfortable working with multiple partner teams in a fast-paced environment, developing requirements, extracting data, conducting analyses, and telling stories with data. This role is perfect for you if you’re an existing Senior Analyst aiming to broaden your experience, an advanced mid-tier Analyst ready for the next step in your career, or an Analytics Manager looking to switch industries.

This position supports the Walt Disney World business and is an independent contributor amongst an accomplished team. You are encouraged to apply, even if you don’t think you meet every single requirement in this posting. In DTOA, we’re looking for resourceful analytical talent with a demonstrated ability to learn and expand the team’s capabilities, not just those who tick 100% of the boxes.

This will be a hybrid role, with time in both the office and working from home, and will need to be physically based near our Celebration, Florida office.

What you will do:

Utilize measurement to support business objectives

Collaborate with business, technology, and other analytics partners to determine data needs and establish data collection requirements based on those needs
Oversee accurate implementation of data collection requirements by executing quality assurance procedures and on-going anomaly detection efforts
Support partner teams with regular reporting, ad-hoc analyses, and deep-dive projects from start to finish using industry best practices and unique self-driven ideas
Use statistical methods to solidify validity of findings and explain those concepts to non-experts

Independently drive priorities and recommendations to fruition

Represent the team as the owner of channel data collection using knowledge and use-cases for solving business questions
Discover areas of opportunity for data improvement and follow-through to see those improvements implemented
Proactively seek out additional information to round out analyses and confirm assumptions
Be a participatory member of tactical teams with on-going initiatives

Leverage professional experiences to demonstrate analytical aptitude and support project lifecycles

Prepare analytical plans, including milestones, hypotheses, and data sources necessary, to complete complex deep dive analysis
Maintain reference materials for performance reporting and contextual insight
Design clean, visually appealing, effective and impactful reports and visuals for executive leadership consumption
Succinctly present stories with a focus on actionable outcomes fit for the audience

Problem solve and participate in “Blue Sky” sessions, coming up with new ideas and concept design

Contribute to data strategy solutions in a collaborative and supportive environment
Continuously evolve reporting capabilities by way of innovation and efficiencies
Proactively analyze and solve business problems that business partners may not know they have
Make judgement calls in tight-turnaround situations with confidence and weigh pros vs cons

Demonstrate poise in all interactions with partners and internal teams with a solutions oriented attitude

Respond to partner inquiries and seek to understand needs in a business context before setting expectations and commitments
Meet or exceed expectations with time and resources available by communicating to leadership and partners if adjustments need to be made
Lead peers in collaborative analytical efforts and cross-train other members of the team
Conduct business with compliance and safety requirements top of mind at all times

We’d love to hear from people with the following qualifications:

5+ years of professional career experience
3+ years of analytical experience
Experience with digital data collection methods and analysis of web and/or mobile app platforms
Proficiency in SQL, R, or Python programming languages
Working knowledge of machine learning, artificial intelligence and predictive analytics
Demonstrated ability to dissect data, define segmentation scenarios, and target use cases
Ability to distill analysis into concise recommendations and present to various levels of audiences, including executives
Persuasion skills to effectively guide decision-making using action-oriented data insights
Independent time management and prioritization skills with an ability to meet deadlines
Intuition for anticipating outcomes, envisioning the right course of action, and influencing successful business outcomes
Succinct and clear communication in verbal, written, and visual mediums
Successful performance in an evolving field where new tools and technology are the norm
Proven relationship skills with thought partners, clients, and collaborative teams
Curiosity to push the envelope with good judgment to mitigate risk
Experience with A/B Testing and/or web/mobile app optimization
Proficient in Microsoft Office (Outlook, Excel, PowerPoint, Word, OneNote)
Proficient in collaboration tools (ex. SharePoint, Google Docs, etc)

We’d really like to talk to you if you have the following nice-to-have qualifications:

5+ years using Adobe Analytics or other digital analytics toolsets
3+ years experience with data warehouse platforms
Experience with push and in-app messaging analytics
Strong understanding of A/B Testing and eCommerce optimization
Travel industry and eCommerce experience
Experience with predictive analytics and experience personalization
Project management experience
Leadership experience

Required Education

Bachelor’s Degree

Nice-to-Have Education

Bachelor’s degree in analytical/quantitative field – e.g. statistics, economics, mathematics, marketing analytics, finance, engineering or an MBA or Master’s degree in an analytical/quantitative field or equivalent work experience

#DISNEYTECH

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Destinations, LLC，其所屬的業務部門是 Disney Experiences。

Disney Destinations, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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