Product Inventory Associate, Disney Cruise Line

工作 ID 10117240 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Apr. 02, 2025

申請

工作概要:

“Disney Cruise Line is a world-renowned leader in hospitality and entertainment and has been recognized as the top cruise line for families. Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community.”

The Product Inventory Associate for Disney Cruise Line is part of the Product Inventory Team, responsible for the pre-voyage onboard booking experience of our Guests, in addition to supporting Hotel Operations inventory that is available on the Guest website and the additional data that flows to the onboard systems for the fleet. This role will act as the primary contact for Guest requests and inventory forecasting, utilizing independent judgement to analyze reporting, complete daily and weekly tasks, and meet service level standards for our partners. In addition, you will handle diverse tasks with the ability to handle competing priorities and meet deadlines to support hotel shipboard and shoreside operations.

The Product Inventory Associate-Travel Operations will report to the Travel Operations Manager and sits in Celebration, FL.

Responsibilities:

Serve as a liaison between Shipboard and Shoreside Operations, Contact Center, and Embarkation Services Teams, addressing exceptions and special requests related to pre-booked onboard cruise activities, pre-purchased gifts, and amenities.
Use multiple email inboxes to support Shoreside Guest Service, Reservation Communications, and Embarkation Service Teams, conducting research, and implementing elevated Seaware security permission actions.
Conduct periodic reviews of reports to identify and resolve booking errors before embarkation, demonstrating a comprehensive understanding of all Disney Cruise Line offerings, business rules, policies, and processes.
Act as the primary contact for Guest Service escalations and internal partners, analyzing issues, making critical Guest Service Recovery decisions, and providing customized solutions based on independent judgment and business policies.
Compose and maintain written responses to Guest inquiries and critical issues, adhering to DCL policies and procedures, delivering outstanding Guest service with courtesy.
Clearly and concisely make decisions, perform time-sensitive actions, and communicate key information to multiple business partners, managing diverse tasks in a rapidly changing environment.
Leverage multiple computer applications to efficiently manage inventory, track, and report inventory, delivering results to increase revenue potential and ensure a positive pre-voyage Guest experience.
Ensure the protection of Guest security by handling sensitive information with the highest level of integrity, adapt quickly to leadership direction and feedback, and cultivate positive working relationships with team members and partners.

Basic Qualifications:

1+ years’ experience in a fast-paced customer service or operations environment or related area.
Proficient in critical decision-making, problem-solving, and analytical skills to provide creative solutions aligning with Company guidelines and partner business rules.
Proficiency in Microsoft Office applications, including Word and Excel.
Demonstrated ability to thrive in a fast-paced environment, meeting deadlines, balancing multiple priorities, and performing tasks with minimal direction.
Strong organizational skills and high attention to detail.
Advance analytical, problem solving and decision-making skills with the ability to identify process improvement opportunities.
Excellent interpersonal and communication skills, both verbal and written, adept at conflict management and meeting deadline standards.
Capable of collaborating with various business areas and handling confidential information.
Availability to work flexible hours which can include nights, weekends, and holidays.
Willingness to learn new applications, as needed.

Preferred Qualifications:

Familiarity with and comprehension of policies, products, and procedures for Disney Cruise Line.
Proficient in Seaware Main and Touch, Microsoft Office, and Business Objects.

Required Education:

High school diploma or equivalent.

Preferred Education:

Bachelor’s degree or equivalent work experience.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

About The Walt Disney Company

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Magical Cruise Company, Limited，其所屬的業務部門是 Disney Experiences。

Magical Cruise Company, Limited 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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