Delivery Director (Disney Institute)
樂享魔法
員工和演藝人員是我們一切工作的核心,因此 Disney 提供具有競爭力的全面獎勵方案,包括薪資、健康和儲蓄福利、休假計劃、教育機會等。
*福利和資格可能因企業和地點而異
- 健康保險與健康
- 托兒選項
- 有薪假期
- 退休計劃
- 學費援助
- 每週支薪
「直到我來到這裡之前,我不認為我覺得好玩才去做的事——透過統計數據講述體育故事——會成為我的工作。」
ESPN 高級研究員 Ana
工作概要:
For over 35 years, Disney Institute has helped business professionals learn the Disney approach to customer and employee experiences. Rooted in powerful business insights on leadership, employee engagement, and quality service, the Disney approach highlights stories and examples of our culture of excellence across the Walt Disney Company. Disney Institute helps professionals, teams, and organizations around the world adapt and apply these business insights to improve their own experiences. Disney Institute offers professional development in-person and virtually through public courses, private engagements for groups and advisory services for entire organizations. Disney Institute's mission centers on delivering world-class, immersive stories though impactful content, inspiring participants from across the globe.
The Delivery Director is a leader-of-leaders and provides support to Engagement Managers, Sr. Facilitators, and Facilitators who design and deliver Disney Institute (DI) content. This position is responsible for leading the delivery team who collectively build trusted partnerships with clients and participants (external to The Walt Disney Company) focused on improving customer experiences that ultimately produce better business results. You will lead and manage direct reports, providing timely verbal and written feedback, with emphasis on the competencies of business acumen, personal leadership, project management and stage presence.
The Delivery Director reports to the Program Director, Enterprise Programs and sits in Celebration, FL.
You Will/Responsibilities:
Observe and participate in client interactions to understand expectations and guide the approach
Serve as a thought-partner for staff members during content design, encouraging clearly articulated outcomes
Facilitate sessions in concert with delivery staff members
Prepare and deploy delivery resources in collaboration with the Commercial and Shared Services teams
Evaluate learning solution effectiveness through regular review of surveys, post-engagement meetings, and client/employee feedback forums; measure and communicate results
Ensure operational project needs are met/exceeded for learning solutions experienced live in-person, digitally on-demand and through virtual instructor-led training
For the DI Delivery Team, serve as a champion of diversity and inclusion, with an ability to articulate its business rationale
Manage annual performance connection/professional development planning processes with direct reports; set individual and team objectives in alignment with AOP
Approve expense reports and manage product/service costs
Other duties as needed.
You Will Have/Required Qualifications:
5+ years of senior leader/executive development experience including people management experience.
3+ years experience with change management, leading significant organizational culture change
Strong business acumen, with the ability to assess leadership, organizational, and training needs and develop solutions/programs that address them
Demonstrated ability in facilitation, project management, and personal leadership.
Excellent coaching and communication skills with seasoned leaders and external clients
Excellent organizational and process management skills as demonstrated by an ability to manage multiple complex projects and drive toward deadlines
Excellent written and verbal communication skills with the ability to design and deliver relevant content
Demonstrated computer proficiency with Word, Excel, PowerPoint, Outlook and PC
Availability for business travel approximately 60% of the time. Possess a valid passport.
Preferred Qualifications:
Operational experience in Disney Experiences (DX) and/or Leadership experience within the Walt Disney Company.
Ability to represent the Disney brand credibly to external business clients at all levels. Experience interacting with Senior Level Executives and C-Suite with the ability to gain buy-in and empower decision making.
Experience in Training/Learning & Development and Adult Learning, with a strong background in applying adult learning principles and organizational improvement strategies.
Exposure to working globally and with both domestic and international external clients
Professional certification relevant for increasing human performance
Experience using a Mac including Keynote, Adobe Suite, InDesign, Workfront, and Apple products.
Required Education:
Bachelor’s degree or equivalent work experience
Preferred Education:
Master’s degree or equivalent work experience in Content/Instructional Design, Organizational Design, Education, Learning and Development, Business Administration, Multimedia Design or Video Production.
Additional Information:
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
關於Disney Experiences:
Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等,將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩,在美國、歐洲和亞洲擁有六大度假勝地;一流的郵輪航線;廣受歡迎的度假擁有權計劃;以及屢獲殊榮的家庭探險導遊業務。此外,迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一,以及遍佈全球和網絡的迪士尼商店。
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 Disney Business Productions, LLC,其所屬的業務部門是 Disney Experiences。
Disney Business Productions, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會,不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境,並與瞬息萬變的世界息息相關。
就業申請的殘疾便利安排
The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主,歡迎所有求職者,包括殘疾人士及殘疾退伍軍人。如你是殘疾人士,並需要合理便利安排以搜尋職位空缺或申請職位,請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。
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風景如畫的慶典社區位於距離奧蘭多西南部 25 分鐘之處,是一個與別不同的地方。慶典社區由華特迪士尼公司於 1990 年代創立,並獲評為《福布斯》雜誌在美國最漂亮的社區之一,其靈感源自傳統南部城鎮建築,擁有如詩似畫的市中心。
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