Sr Guest Experience Manager-Banquets
樂享魔法
員工和演藝人員是我們一切工作的核心,因此 Disney 提供具有競爭力的全面獎勵方案,包括薪資、健康和儲蓄福利、休假計劃、教育機會等。
*福利和資格可能因企業和地點而異
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健康保險與健康
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托兒選項
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有薪假期
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退休計劃
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學費援助
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每週支薪
在迪士尼有很多成長和學習的機會!工作中永遠不會有沉悶的時刻。
Diana, Principal Counsel
工作概要:
About the Role & Team
The Sr. Guest Experience Manager, Banquets is responsible for delivering a premium banquet dining experience by leading a dedicated employee through active stage management during the operating day ensuring efficient and safe operations, driving the Guest experience, increasing employee engagement, and safeguarding our brand. In this role, you will ensure a high level of Food and Beverage product, service, safety, and sanitation. Improve Guest service standards; Recognize/coach employee behaviors; Manage the business and financials.
This position reports to the Mgr-Banquets.
This is a Full-Time role.
What You Will Do
Responsible for leading and managing cast in the Banquet/Catering department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
Demonstrate commitment to excellence and working in the operation daily, which includes interacting with Guests and Employees and resolving any issues
Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving client/guest satisfaction.
Maintain a positive demeanor and strong employee focus to inspire, engage, mentor and develop a diverse and hard-working team
Influence and Empower peers to deliver a world-class experience to guests and clients
Recognize employees and hold them accountable for delivering excellence with the Five Keys: safety, courtesy, inclusion, show, and efficiency. Be a teacher and developer, take a sincere interest in the Cast, and be vested in their success
A strong advocate for change, inclusion, innovation and continuous improvement
Exceed Guest/Client expectations that yield results and positive Guest feedback
Partner closely and collaborate with other leadership teams due to shared Cast base.
Serve as a functional/subject matter expert of the operation.
Partner with clients to complete Banquet Event Orders to the highest standards
Participate in departmental meetings and communicate relevant information to employees
Participate and provide operational perspective in project planning and LOB departmental meetings.
Make balanced day-to-day operational decisions that benefit Guests, employees, and the demands of the business
Serve as a change agent, taking calculated risks to integrate processes, removing barriers, and aligning performance goals. Influence key partners and employees to ensure the execution of strategic plans.
Lead daily staffing levels and anticipate shift coverage needs based on demand. Drive and deliver daily results
Support local projects and monitor any potential impacts on the Guest and employee experience
Ensures all dining facilities and employees align with food handling and safety guidelines
Supports the execution of event logistics for all events
Competency and understanding of California Alcoholic Beverage Laws and regulations
Strong understanding of union environment, union rules, and compliance
Leverage Technology to enhance the banquet experience for guests/clients and employees
Translate and integrate the vision and strategies into tactical operating plans focused on innovation and continuous process improvements. Plans should drive enhanced Guest, employee, and financial results across all lines of business, taking into account the current competitive environment and growing expectations of our Guests and employees.
Ensure accuracy payment of gratuity to employee
Maintains a strong working relationship with guests/clients, hotel partners, and vendors
Required Qualifications & Skills
Minimum 2 years of leadership/managerial experience, demonstrating professionalism and maturity
Demonstrated strong verbal and written communication skills, including conflict resolution, problem-solving and decision-making
Proven ability to lead effectively in a team environment, hold self and others accountable, as well as the ability to deal effectively with conflict
Strong analytical skills, experienced with POS systems.
Ability to effectively work independently as well as with teams
Demonstrated operational guest service experience and guest service skills
Demonstrated ability to handle confidential information
Demonstrated strong organization, multi-tasking, prioritization, and time management skills with attention to detail
Must have a strong working knowledge of Banquet, Food, and Beverage preparation and presentation
Proficient in Microsoft Office products and adaptable to new technology
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Ability to actively coach Cast Members to correct behavior across lines of business.
Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.)
Ability to be flexible with work schedule, including weekends, variable shifts, and holidays
Preferred Qualifications
Two years in Table service/Fine dining/Banquet/Catering
Advanced Bar Knowledge
Preferred Education
Bachelor's degree in a related field or equivalent experience
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
#DXMedia
The hiring range for this position in California is $77,000-$93,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
關於Disneyland Resort:
當時,Walt Disney 在 1955 年 7 月 17 日為 Disneyland 開幕,他表示它能夠成為「全世界的歡樂和靈感來源」。自那以後,Disneyland Resort 接待了超過 8 億位客人,擴展至大約 500 英畝,涉及方方面面,成為世界級的家庭度假勝地,擁有兩個知名的 Disney 主題公園、三間酒店和令人興奮的購物,名為 Downtown Disney District。組合創造力、技術和創新,度假村將講故事帶到新高度,每天和 Disneyland Resort 演藝人員為成千上萬位客人帶來 Disney 的神奇魔力。
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.,其所屬的業務部門是 Disneyland Resort。
Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會,不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境,並與瞬息萬變的世界息息相關。
就業申請的殘疾便利安排
The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主,歡迎所有求職者,包括殘疾人士及殘疾退伍軍人。如你是殘疾人士,並需要合理便利安排以搜尋職位空缺或申請職位,請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。
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探索此地點 加州阿納海姆
阿納海姆是迪士尼樂園度假村的所在地,位於南加州主題公園和橙縣海灘之間的家庭娛樂中心,這裡是人們全年興奮忘返的地方,然後當地文化和隱藏的瑰寶也讓人驚喜不已。
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