Guest Services Manager, New Amsterdam Theater

工作 ID 10105590 地點纽约, 纽约州, 美國 有意工作的公司 Disney Theatrical Group 日期已公佈 Nov. 13, 2024

申請

工作概要:

At Disney Theatrical Group we strive to create a culture of innovation, inclusion, collaboration, and creativity.  Stories shape how we see ourselves and everyone around us. As storytellers, we have the power to not only uplift and inspire, but also to champion the spectrum of voices in our world.  If you want to help tell compelling, diverse, and enduring stories through live theater, we want to hear from you. 

Disney Theatrical Group seeks a Guest Services Manager for our New Amsterdam Theater. As the Guest Services Manager you will work closely with the Senior Theater Manager to supervise operations and provide direction to the front of house staff during performances and any special events.

Responsibilities to include, but not limited to:

Managing the guest services program to ensure unforgettable guest experiences through unmatched service
Oversee the daily operation of the New Amsterdam Theater Front of House including: guest services, training, staffing, and payroll. Partner with vendors and suppliers of hospitality services.
Plan for and ensure that all personnel, facilities and materials are in complete readiness for operation
Maintain compliance with safety and security protocols
Partner with the Senior Theater Manager to manage the staffing level by ensuring appropriate staffing utilization, par staffing levels and appropriate manpower to run an efficient operation
Responsible for the development of theater staff: training, coaching, counsel, and mentoring to increase guest & team member satisfaction
Create detail reports on each performance including House Reports and Incident/Accident Reports
Manage and record all Floor Director Reports
Oversee and manage all special dignitary visits and backstage tours
Oversee uniforms for staff
Perform other duties as assigned

Basic Qualifications:

Candidates must have proven management experience in Theater or Guest Services.
Experience in people management, planning, fostering teamwork and providing feedback is imperative for this role.
Detail oriented with excellent communication, organization and conflict resolution skills
Excellent ability to manage with a leveled approach at all times.
All applicants must be able to work a fluctuating schedule which may include nights, weekends, and holidays; and enjoy working in a fast-paced environment.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Preferred Qualifications:

Experience in the theater and/or the entertainment industry preferred.
Passion for historic theatre preservation and NYC history a plus.

Disney Theatrical Group, a division of The Walt Disney Studios, was formed in 1994 and operates under the direction of Andrew Flatt, Anne Quart, and Thomas Schumacher. Worldwide, its ten Broadway titles, including the current Broadway productions of The Lion King and Aladdin, have been seen by more than 200 million theatregoers and have been nominated for 62 Tony® Awards, winning Broadway’s highest honor 20 times. Disney Theatrical Group also delivers live shows globally through its license to Feld Entertainment, producer of Disney on Ice. In addition, DTG licenses musical titles for local, school and community theatre productions through Music Theatre International, resulting in over 500,000 performances around the world reaching audiences of more than 150 million.

Additional Info: 

DTG is committed to providing the highest quality opportunities for the widest, most diverse group of talented professionals throughout their career trajectory. We encourage applications from individuals whose backgrounds are currently underrepresented in the field of theater, inclusive of race, ethnicity, class, gender identity or expression, disability, and sexual orientation. 

The hiring range for this position in New York, NY is $58,100 to $75,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disney Theatrical Group:

Disney Theatrical Group 是 The Walt Disney Studios 的一個分部，成立於 1994 年，由 Andrew Flatt、Anne Quart 和 Thomas Schumacher 掌管營運。它的十部百老匯作品風靡全球（包括目前的百老匯作品 The Lion King 和 Aladdin），觀眾人數已超過 2 億，而作品亦獲提名 62 項 Tony® Awards，贏得百老匯的最高榮譽多達 20 次。Disney Theatrical Group 也透過授權給冰上迪士尼製作公司 Feld Entertainment 在世界各地獻上現場表演。此外，DTG 還透過 Music Theatre International 授權當地、學校和社區劇院製作的音樂作品，在世界各地舉辦了超過 500,000 場表演，觸及逾 1.5 億觀眾。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 New Amsterdam Development Corporation，其所屬的業務部門是 Disney Theatrical Group。

New Amsterdam Development Corporation 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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