Travel Operations Coordinator

工作 ID 10117039 地點倫敦, 英国 有意工作的公司 Walt Disney World Resort 日期已公佈 Mar. 31, 2025

申請

工作概要:

About The Role & Team

Are you ready to be part of the magic? At Walt Disney Travel Company (WDTC) International, we're looking for a dynamic individual to support our growth and help deliver key projects and business initiatives. As a crucial member of our team, you'll provide operational support and assist in various tasks that keep the magic alive for our guests.

This full-time role is based in our vibrant London office in Hammersmith, with four days a week in the office.

What You'll Do

Daily Operational Support: Assist Disney Central (DC), Sales, and Guest Care teams across Disneyland Paris (DLP), Walt Disney World (WDW), and Disney Cruise Line (DCL) products. Ensure fast, efficient, and accurate responses to information requests.
Guest Issue Resolution: Investigate and resolve guest issues and complaints, working closely with the DLP Guest Communications team and Guest Care teams.
Efficient Problem Solving: Quickly and efficiently resolve post-reservation, pre-departure, and in-resort issues.
Payment Support: Handle payment and credit card issues to ensure timely resolutions.
Email Management: Triage and manage the Operations email inboxes, covering all WDTC transport-inclusive packages, and hotel and ticket packages.
Quality Control: Ensure quality control of all WDTC International bookings, liaising with the Tour Operator Team and US teams.
Booking Amendments: Work with the Guest Care team to manage booking amendments, including major schedule changes.
Credit Control: Support credit control across all bookings to ensure timely payments.
Documentation Maintenance: Maintain and update administrative and operational documentation.
Hotel Refurbishment Monitoring: Monitor hotel refurbishment processes and keep guests and internal teams informed.
Agent Resource Tools: Assist with updating agent resource tools and other internal systems.
Ad-Hoc Support: Provide cover for the Operations Executive and Operations Coordinators as needed.
Reporting: Pull detailed reports using in-house systems to aid in cross-functional decision-making.
Training Modules: Create briefs and training modules for new products and offerings.
External Collaboration: Collaborate with external partners for booking maintenance and issue resolution.

Required Qualifications & Skills

Strong administrative experience with excellent attention to detail.
Desired: Travel operations experience.
Preferred: Experience with travel reservations systems and Disney Parks and Resorts.
Ability to manage a range of deliverables and workload efficiently.
Highly organized with strong attention to detail.
Ability to work independently and as part of a team.
Ability to multi-task in a fast-paced, high-volume environment.
Strong communication (verbal and written), presentation, and interpersonal skills.
Proficiency in Word, Excel, email, and PowerPoint.
Aptitude for learning new systems.
Cultural sensitivity.
High levels of guest service.
Analytical and problem-solving skills.

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

申請

關於Walt Disney World Resort:

自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Walt Disney Company Limited，其所屬的業務部門是 Walt Disney World Resort。

The Walt Disney Company Limited 是提供平等機會的僱主。考慮是否聘用求職者時，將不論其年齡、種族、膚色、宗教或信仰、性別、國籍、族裔或民族血統、性取向、變性、婚姻或同性伴侶狀況、殘疾或懷孕或生育狀況。Disney 培養商業文化，所有人的想法和決策都有助我們發展、創新、創造最好的故事，並與瞬息萬變的世界息息相關。

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