Senior Manager, Product & Commercial

工作 ID 10114939 地點倫敦, 英国 有意工作的公司 Walt Disney World Resort 日期已公佈 Mar. 27, 2025

申請

工作概要:

About The Role & Team

The Senior Manager, Product & Commercial leads the strategic development, execution, and performance of travel products, commercial initiatives, and booking channels across Disney’s brands. This role drives revenue growth, optimizes product offerings, and ensures the Guest experience aligns with commercial goals across WDTCI’s Consumer Direct and Trade channels.

As the go-to expert for Disneyland Paris (DLP), Walt Disney World (WDW), and Disney Cruise Line (DCL), the Senior Manager collaborates with key stakeholders to coordinate business priorities, product roadmaps, and insights to maximize sales and profitability. Leading a diverse and multidisciplinary team, the role fosters commercial success, operational efficiency, and data-driven performance while providing inclusive leadership and strategic direction to achieve business objectives.

This is a full-time role, based out of our London office in Hammersmith, 4 days a week in the office.

What You Will You Do

Product Strategy & Development

Develop and implement a product strategy aligned with business goals and market trends.
Oversee the product roadmap, collaborating with key stakeholders to drive commercial success.
Identify and deliver new product innovations to enhance offerings that support business growth.
Partner with Digital Product Owners to enhance Guest experience and commercial performance.
Provide stakeholder input into Annual Operating and Long-Term Plans.

Commercial & Revenue Optimization

Lead initiatives to drive trading performance and optimize revenue and margin.
Set and manage pricing strategies, campaigns, and activations in collaboration with Finance.
Use data insights to identify cross-brand commercial opportunities.
Monitor sales performance, market trends, and competitors to refine strategies.
Co-develop financial models and business cases for key projects.

Product and Commercial Governance

Oversee annual product launches and sustainment efforts across business functions.
Ensure seamless delivery of pricing and promotional initiatives through weekly activation planning.
Oversee legal compliance in all product and commercial activities.
Develop KPI frameworks to monitor sales performance, providing regular updates to business leads.
Provide commercial input for performance marketing, including Paid Search and Affiliate marketing.
Align contact center transformation plans with commercial objectives.
Optimize internal processes to improve efficiency and reduce costs.

Third Party Supplier & Trade Partner Management

Lead third-party product and trade relationships to drive revenue growth and sales performance.
Oversee supplier negotiations to secure competitive terms and exclusive offerings.
Expand and diversify transport partnerships to support growth and accessibility.
Ensure third-party suppliers meet quality, safety, and compliance standards.
Collaborate with Sales & Marketing to promote key products in B2B markets.
Support the team in delivering key account plans and incentive agreements for WDW Trade partners.

Stakeholder & Cross-Functional Leadership

Partner with Digital teams to enhance product discoverability and booking funnel conversion.
Provide input on feature development and testing, using data insights for improvements.
Support the integration of new digital tools to streamline the Guest experience.
Foster collaboration as the liaison with internal and external stakeholders.
Own internal commercial relationships with WDW, DCL, and DLP Sales & Marketing.
Lead and develop three direct reports, ensuring clear learning and development plans and growth.
Work with the Director to ensure appropriate team resourcing for growth projects.

Training and Professional Development

Champion change and act as an ambassador for Disney.
Promote an inclusive team culture, valuing diverse perspectives and sharing best practices.
Take ownership of professional development, using D Learn and other resources.
Suggest ways to improve departmental performance using technological tools.
Build links with other TWDC functions to broaden business knowledge.
Promote diversity and inclusion, using available resources to extend knowledge.

Required Qualifications & Skills

Proven experience in product management, commercial development, strategy, and revenue optimization within the travel or hospitality industry.
Exceptional negotiation and relationship management skills with suppliers and partners.
Experience in leading cross-functional teams and managing multiple stakeholders.
Knowledge of digital commerce, booking platforms, and customer experience enhancements.
Digital marketing knowledge or experience is desirable.
Excellent organizational and time management skills, with the ability to prioritize effectively.
Strong analytical and strategic thinking skills, with the ability to translate data insights into commercial action.
Ability to drive innovation, process efficiency, and commercial impact in a fast-paced environment.
Excellent stakeholder and relationship management skills, including strong negotiation and influencing abilities.
Strong communication skills, including spoken and written English for business use, and the ability to present effectively.
Analytical and creative thinker with the ability to interpret data to make evidence-based business decisions.
Strong problem-solving and decision-making skills.
Knowledge and understanding of Disney brand guidelines is preferred.

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

申請

關於Walt Disney World Resort:

自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Walt Disney Company Limited，其所屬的業務部門是 Walt Disney World Resort。

The Walt Disney Company Limited 是提供平等機會的僱主。考慮是否聘用求職者時，將不論其年齡、種族、膚色、宗教或信仰、性別、國籍、族裔或民族血統、性取向、變性、婚姻或同性伴侶狀況、殘疾或懷孕或生育狀況。Disney 培養商業文化，所有人的想法和決策都有助我們發展、創新、創造最好的故事，並與瞬息萬變的世界息息相關。

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