Assistant Business Systems Manager Shipboard

工作 ID 10081361 地點新加坡, 新加坡 有意工作的公司 Disney Experiences 日期已公佈 May 20, 2024

申請

工作概要:

At Disney Cruise Line, you can set sail on a job opportunity of a lifetime! Disney Cruise Line has established itself as a world-renowned leader in hospitality and entertainment and has been recognized as the top cruise line for families. Disney Cruise Line offers a unique opportunity for those looking to grow, excel and work for one of the most innovative and welcoming companies in the world. Apply today to embark on your career and navigate your future!

As a Assistant Business Systems Manager Shipboard, you will be a Subject Matter Expert (SME) providing operational systems support for the multiple systems and interfaces used by Disney Cruise Line for booking cruise reservations and related package items, for embarking our Guests, and for delivering the Guest experience onboard our ships.

Your Responsibilities – How You Will Make a Difference

Support embarkation operations and shipboard Cast Members, Crew, and Partners to provide systems operation guidance and training at our homeport and outport locations. Provide operational systems support for new ship construction, launches and dry docks.
Collaborate with Business Operations and Business Technology to provide information and guidance to the business unit that will have a significant impact on their planning and decision making.
Develop Standard Operating Guides, manuals, policies, and procedures. Partner with the appropriate training teams to provide support across lines of business.
Capture operational requirements for, or on behalf of, Travel Services, Terminal Operations, and other internal/external partners.
Perform and coordinate user acceptance testing of new system releases, incidents, outages and issue resolution.
Responsible for effective and timely communication of issues, incidents, new releases and outages.
Gather requirements, design, build, and manage business rules within applications.
Provide appropriate systems access within established guidelines and perform access audits to comply with security controls, including SOX/PCI controls.
Cast Member may be asked to travel domestically and internationally in support of the business operation. Travel may account for up to or in excess of 20% of the working year.
Must be available 24/7 and provide rotational on-call support including nights, weekends and holidays. On-call support may require immediate action, escalation, oversight, and maintained engagement until impact resolution has been achieved.

Basic Qualifications – What You Will Bring to the Team

Strong knowledge in one or more cruise or travel related applications: Seaware, Fidelio, SilverWhere, AffairWhere, and/or XDining
Self-starter, recognizing when projects need to involve multiple partners and decisions need to be made at other levels within the organization
Demonstrated ability to work in a fast-paced environment, successfully meeting deadlines
Oral and written communication skills, with strong attention to detail
Project management skills
Demonstrated ability to handle confidential information
Strong knowledge of Microsoft Office applications
Experience with reporting applications such as Business Objects, MicroStrategy, and/or Tableau

Preferred Qualifications

Cruise industry experience (shipboard and/or shoreside)
Strong knowledge of Disney Cruise Line and Adventures by Disney products, processes, and services
Experience developing automated forms and workflows
Knowledge of SAP, report writing applications, and property management systems
5+ years of technical systems experience

Education Requirements

Bachelor's degree or equivalent

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Walt Disney Company (Southeast Asia)，其所屬的業務部門是 Disney Experiences。

遇到技術問題？查看常見問題以尋求協助。