Business Systems Support Manager Shoreside, Disney Cruise Line
樂享魔法
員工和演藝人員是我們一切工作的核心,因此 Disney 提供具有競爭力的全面獎勵方案,包括薪資、健康和儲蓄福利、休假計劃、教育機會等。
*福利和資格可能因企業和地點而異
- 健康保險與健康
- 托兒選項
- 有薪假期
- 退休計劃
- 學費援助
- 每週支薪
在迪士尼有很多成長和學習的機會!工作中永遠不會有沉悶的時刻。
Diana, Principal Counsel
工作概要:
“Disney Cruise Line is a world-renowned leader in hospitality and entertainment and has been recognized as the top cruise line for families. Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community.”
As a Business Systems Support Manager Shoreside for Disney Cruise Line you will be a Leader of Subject Matter Experts (SMEs) who provide project and operational support for various shoreside systems and interfaces used by Disney Cruise Line, Adventures by Disney, and National Geographic Expeditions. You will represent the Business and serve as consultant, technical liaison, system Subject Matter Expert, System Administrator, and Project Manager for Disney Cruise Line and Adventures & Expeditions applications, sub-systems and interfaces.
The Business Systems Support Manager, Shoreside will report to the Manager of Systems Strategies and sits in Celebration, FL.
Responsibilities:
Lead and develop your team to determine requirements, plan, validate, prioritize, and test solutions and applications for Disney Cruise Line, Adventures by Disney, and National Geographic Expeditions in coordination with technology partners, business operational teams, and external vendors.
Lead and manage team performance by promoting collaboration and commitment, empowering the team to achieve goals and results in predictable and measurable ways, while supporting a healthy work/life balance.
Lead project initiatives and ongoing support for existing Global Distribution Systems (GDS) integrated with Disney Cruise Line's Seaware via the OpenTravel Alliance (OTA) API, while onboarding new partners. Oversee and update configurations across GDS/OTA channels to ensure seamless system integration and provide technical support.
Develop, deliver, and maintain training programs for GDS sustainment efforts, promoting collaboration between internal and external partners to enhance GDS/OTA usage and optimize system performance.
Engage with business leadership and their teams to identify successes, unarticulated needs, and new opportunities, using technology to maintain a competitive advantage.
Collaborate with operating teams, technology support groups, developers, and external vendors to ensure quality system products are delivered on schedule and within budget.
Ensure system requirements are met and maintained to prevent the loss of business-critical functionality and avoid interruptions or slowdowns of business processes or revenue loss. This includes prioritizing, testing, and implementing application enhancements and defects, from minor improvements to full version upgrades for systems such as Seaware and its integrated applications.
Focus on improving current technical assets while minimizing costs and improving productivity.
Administer and lead security responsibilities under the scope of Shoreside and Shipboard system administration to align with Sarbanes-Oxley and PCI mandates, controls, and audits set by the Walt Disney Company.
Support and prioritize requests and processes related to a global system support operation for business users, including a 24/7 on-call support center.
Domestic and international travel may be required to support operational needs and provide on-site user support.
Basic Qualifications:
5 + years of experience in planning, organizing, and leading projects and providing operational support, with a strong emphasis on project management and attention to detail.
Extensive expertise in business and technical aspects of Contact Center operations and travel industry systems and applications.
Demonstrated ability to lead technical and operational teams, showcasing strong leadership skills that foster empowerment and build result-driven teams.
Highly proficient in reporting tools such as Business Objects, MicroStrategy, and Tableau, with a track record of developing comprehensive operational and financial reports using analytical applications and databases.
Extensive experience in creating Standard Operating Guides, manuals, policies, and procedures, collaborating closely with training teams to support multiple business functions.
Committed to mentoring colleagues and working collaboratively across both technical and non-technical teams, including leadership.
Demonstrated analytical, problem-solving, and decision-making skills, with a meticulous approach to troubleshooting.
Skilled in balancing organizational workload and project management, seamlessly progressing between strategic goals and day-to-day operations.
Flexibility with work schedule, including nights, weekends, and holidays.
Preferred Qualifications:
Prior leadership experience with The Walt Disney Company including leading direct reports.
Extensive knowledge of Disney Cruise Line, Adventures by Disney, and National Geographic Expeditions products and services.
Possess a valid passport.
Extensive expertise in Global Distribution Systems (GDS) and Online Travel Agency (OTA) integrations.
Proven project management skills, including schedule and budget management, collaborator engagement, and project team leadership.
Strong written and verbal communication skills with a keen attention to detail.
Proficiency in cruise or travel-related applications such as Seaware, Fidelio, OARS, Peak15, QuickBase, and Silverwhere, with a willingness to learn new applications.
Experience with software and hardware hierarchies and related dependencies.
Required Education:
Bachelor's Degree in Business Administration, Management, Operations, Project Management, or a related field or equivalent work experience.
Preferred Education:
Master's Degree in Business Administration (MBA), Management, Operations, or a related field or equivalent experience.
Project Management Professional (PMP) Certification.
Additional Information
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
About The Walt Disney Company
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
關於Disney Experiences:
Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等,將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩,在美國、歐洲和亞洲擁有六大度假勝地;一流的郵輪航線;廣受歡迎的度假擁有權計劃;以及屢獲殊榮的家庭探險導遊業務。此外,迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一,以及遍佈全球和網絡的迪士尼商店。
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 Magical Cruise Company, Limited,其所屬的業務部門是 Disney Experiences。
Magical Cruise Company, Limited 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會,不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境,並與瞬息萬變的世界息息相關。
就業申請的殘疾便利安排
The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主,歡迎所有求職者,包括殘疾人士及殘疾退伍軍人。如你是殘疾人士,並需要合理便利安排以搜尋職位空缺或申請職位,請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。
遇到技術問題?查看常見問題以尋求協助。
招聘流程
-
您的故事從哪裡開始?
探索 Disney 職位空缺和 The Life at Disney 網誌,了解華特迪士尼公司有待發掘的所有精彩機會。
-
迪士尼的故事裏,有你更精彩成就迪士尼故事
有許多不同品牌和業務可供探索。當您找到適合您的機會後,請填寫您的申請,進行下一步。
-
下一章
申請後,您將收到一封電子郵件,讓您可存取應徵者控制面板。建立您的登入資料,並確保經常檢視您的控制面板,以查看申請進度。
探索此地點 佛羅里達州祝賀城
風景如畫的慶典社區位於距離奧蘭多西南部 25 分鐘之處,是一個與別不同的地方。慶典社區由華特迪士尼公司於 1990 年代創立,並獲評為《福布斯》雜誌在美國最漂亮的社區之一,其靈感源自傳統南部城鎮建築,擁有如詩似畫的市中心。
相關工作
- Marketing Strategy Intern, Latin America Consumer Direct, Spring 2025 Walt Disney World Resort 10099489 Celebration, 佛罗里达州 申請
- Marketing Strategy Intern, Latin America Sales & Marketing Trade, Spring 2025 Walt Disney World Resort 10100011 Celebration, 佛罗里达州 申請
- Marketing Strategy Intern, Walt Disney World, Spring 2025 Walt Disney World Resort 10104263 Celebration, 佛罗里达州 申請
我們的文化
登記收取職缺通知
即時收到最新的工作機會的資訊。
分享
連結會在新分頁中開啟。