AI/ML Engineer

工作 ID 10113863 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Feb. 25, 2025

申請

工作概要:

Consumer Insight Measurement & Analytics (CIMA) is part of Disney Experience and is a center of excellence leading strategy development and decision-making through actionable data analytics integration and insights. Within CIMA, the Digital and Travel Operations Analytics (DTOA) team leverages best practices in analytics to capture data, analyze, and optimize our digital and contact center channels to drive guest satisfaction and business outcomes.

As an AI/ML Engineer (Senior Omni Channel Analyst), you will independently execute analytical projects from ideation to completion, addressing complex business questions that span digital and contact center ecosystems. You will develop solutions across disciplines in Artificial Intelligence including Large Language Models and Generative AI. This role requires a passion for creative problem-solving, analytical delivery, and the ability to interpret and understand the objectives of complex business questions. You will be a key data storyteller on the DTOA Analytics team by building explainable models and sharing key insights. You will succeed in this role if you are passionate about data science and insights, endlessly curious, and enjoy working in a dynamic and fast-paced environment.

This role reports to the Manager, Omni Channel Analytics and will be based in Orlando, Florida.

What you will do:

Advanced Analytics & AI Solutions:
- Design and implement generative AI solutions and develop prompt engineering strategies to answer complex business questions.
- Conduct projects from ideation to delivery, applying statistical modeling, machine learning, and deep-dive analyses.
Data-Driven Storytelling:
- Analyze digital and contact center data to extract actionable insights.
- Communicate findings effectively to senior leadership and stakeholders.
Collaboration & Innovation:
- Work with cross-functional teams to solve abstract business challenges using reproducible, quantitative methods.
- Stay up to date with the latest trends artificial intelligence and data science and share knowledge and best practices with team members.
- Support partners and clients with data and processes to enable more efficient and consistent reporting and analysis in the organization.

Required Qualifications & Skills:

4+ years experience in analytics or data science.
Advanced proficiency in SQL and Python.
Experience with big data tools (Cloudera, MySQL, Snowflake, BigQuery).
Strong background in statistical analysis, text mining, NLP, and clustering.
Excellent communication skills and ability to translate complex data into clear insights.
Proven track record in managing projects in fast-paced, dynamic environments.

Preferred Qualifications:

Graduate degree and/or 6+ years of relevant experience in analytics or data science.
Hands-on experience working with LLMs, generative AI solutions and prompt engineering.
Experience with digital and contact center data and analytics.
Familiarity with Docker, Spark and other advanced machine learning technologies.

Required Education:

Bachelor’s degree in a quantitative field (e.g., statistics, mathematics, engineering)

Preferred Education:

Graduate degree

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Destinations, LLC，其所屬的業務部門是 Disney Experiences。

Disney Destinations, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

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