Florida Port Operations Manager
樂享魔法
員工和演藝人員是我們一切工作的核心,因此 Disney 提供具有競爭力的全面獎勵方案,包括薪資、健康和儲蓄福利、休假計劃、教育機會等。
*福利和資格可能因企業和地點而異
- 健康保險與健康
- 托兒選項
- 有薪假期
- 退休計劃
- 學費援助
- 每週支薪
在迪士尼有很多成長和學習的機會!工作中永遠不會有沉悶的時刻。
Diana, Principal Counsel
工作概要:
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!
Are you someone who thrives in a fast-paced environment all while creating magic for others? Then this role may be for you! This role is fast paced, Guest logistics and serviced focused.
As the South Florida Port Operations Manager, you will be responsible for the delivery of a smooth and seamless Guest experience at Port Miami/Port Everglades; in partnership with different service providers including terminal operations, resort operations, airport operations, transportation and onboard airline check-in. The Guest experience includes the following: Guest transfers to and from the airport, hotels and port; cruise port terminal operations; and luggage transfers to and from airport, hotels and port.
You will be based in Miami/Ft. Lauderdale. The position may also require some domestic and international travel.
What You Will Do
Develop and maintain an operation that continually exceeds all Guest expectations.
Support a vendor who oversees the daily embarkation process for Disney Cruise Line. Will also support the onsite terminal security, stevedore, and Port Authority teams.
Manage and maintain a positive relationship with vendors who oversee embarkation and debarkation procedures including: check-in, coordinating luggage arrival at pier, coordinating Guest arrival at the pier, overseeing the flow of Guests at time of embarkation. Debarkation procedures include: flow of Guests through customs area, Onboard Airline Check-in and the transfer of Guests from the terminal to the airport.
Partner with all other departments within Disney Cruise Line to provide a seamless guest experience. Act as a liaison between Disney Cruise Line and all third party vendor operations. Maintain a positive working relationship with third party vendors that participate in the day to day port operation. Vendors include but not limited to: Ground Services Providers, Transportation Companies, Immigration Officials, Port Authority, stevedores/porters, Security, K9, Disney Cruise Line Logistics & Purchasing and shipboard teams.
Responsible for continuous improvement activities to improve Disney Cruise Line services.
Help facilitate civil ceremonies and coordinate terminal tours.
Help implement quality improvements that may include technology and or health and safety protocols.
Be the liaison and content matter expert with the Training and Communications Department to ensure that all orientation and operating guidelines (internal and third-party vendor) are developed and maintained. Training may include but not be limited to: cruise check-in, luggage service, airport and hotel meet and greet, bus transportation and truck company staff, so they provide service at Disney standards. Partner with Disney Cruise Line Training and Communications to ensure that DCL Reservations Sales, DCL websites, GTB, DCL Intranet and all communications are accurate and maintained.
Compile, document, and share third party vendor performance data.
Identify, document, and share both internal and external improvement initiatives to improve DCL services.
Required Qualifications & Skills
Demonstrated partnering/work relationship skills
Demonstrated problem solving and conflict resolution skills
Demonstrated knowledge and implementation of measurement tools to improve processes
Demonstrated verbal and written communication skills
Proven ability to be a self-starter with minimal supervision and follow-up
Implement initiatives that aim to improve Cast and Guest experiences
Minimum two-year cruise operations experience
Demonstrated knowledge of Microsoft Word, Excel, Access and PowerPoint applications
Work flexible hours, including nights, weekends and holidays
Must have extensive knowledge of one or more of the following operations:
Airport Operation- meet & greet, Guest and baggage transfers
Resort Operations – check-in/check-out procedures, baggage process, Guest transfers
Cruise Terminal Operations – embarkation and debarkation operations, travel documentation, and customs and immigration processes
You may be required to do some traveling to support out port operations
Preferred Qualifications
Cruise line operations or equivalent managerial experience.
Disney Cruise line product knowledge
Proficient in multiple languages
Other cruise or Travel industry experience
Education
Bachelors Degree or equivalent in work experience
#DCLPJ
關於Disney Cruise Line:
遊輪行業領導 Disney Cruise Line 讓一家人享受溫馨時光——成人們可以休息充電,而孩子們可以體驗 Disney 獨有的神奇魔力。遊客可以從世界各地的港口啟程,踏上激動人心的旅行,前往巴勒比海、巴哈馬群島、阿拉斯加和歐洲等地。登上船隊的五艘船——Disney Magic、Disney Wonder、Disney Dream、Disney Fantasy 及 Disney Wish,以及 Disney 的巴哈馬私人島嶼天堂 Castaway Cay,船員為客人提供無與倫比的服務、迷人的故事和沉浸式家庭娛樂,這些只有 Disney 才可做到。
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 Magical Cruise Company, Limited,其所屬的業務部門是 Disney Cruise Line。
Magical Cruise Company, Limited 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會,不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境,並與瞬息萬變的世界息息相關。
就業申請的殘疾便利安排
The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主,歡迎所有求職者,包括殘疾人士及殘疾退伍軍人。如你是殘疾人士,並需要合理便利安排以搜尋職位空缺或申請職位,請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。
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