HR Operations Associate - Fixed Term Contract

工作 ID 10110910 地點 Lisbon, 葡萄牙 有意工作的公司 The Walt Disney Company (Corporate) 日期已公佈 Jan. 23, 2025

申請

工作概要:

This role focuses on providing inquiry services support to all levels of employees across the region for Global HR Operations work, processes, and policies. Responsibilities include responding to a inquiries via case tool. The role may also conduct routine, standard transactions.

What will you do

Enterprise Inquiries

Respond to inquiries from employees and leaders at various levels of the organisation.

Utilise knowledge management tools to provide accurate information to employees across the region.

Respond in, and utilise, case tool to document the details of employee inquiry information.

Research and resolve issues according to defined scope and in alignment with local and regional legislation.

Conduct routine transactions specific to role following the standard operating guidelines.

Manage the recording of attendance data for the payroll vendor.

Provide support with monthly benefits administration.

Customer Service

Provide excellent customer service.

Recognise and escalate customer issues by reviewing individual case history.

Problem Identification

Identify opportunities in employee or Associate content.

Identify and escalate systemic issues by recognising increase in certain call or request types.

What we expect of you

Fluency in Portuguese and professional proficiency in English

Bachelor’s degree or equivalent work experience

Previous work experience within a HR team/ customer service centre

Foundational knowledge on Portuguese local labour legislation

Ability to multitask while keeping high levels of attention to detail

Very strong verbal and written communication skills and etiquette

Ability to demonstrate awareness of and acknowledgement of market differences, including cultural differences and legislative differences

Demonstrated ability to handle confidential information

Experience with SAP (ELE), Workday and ServiceNow

Additional Information

This role is a maternity cover and the fixed term contract offered will be for 6 months
We operate as a smart working company, you will be required to work from our Lisbon office 4 days per week with 1 day working from remotely

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

申請

關於The Walt Disney Company (Corporate):

在 The Walt Disney Company (Corporate)，你會看到公司強大品牌背後各業務如何融會交流，建構出全球最創新、影響深遠和備受尊崇的娛樂公司。作為企業團隊的一份子，你將會與推動策略以讓The Walt Disney Company穩佔娛樂界頂尖地位的世界精英領袖一同工作。與其他具有創新精神的思想家惺惺相惜，同時讓這個世界上最偉大的故事敍述家為全球各地千百萬家庭締造回憶。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Walt Disney Company Portugal TF, Unipessoal Lda，其所屬的業務部門是 The Walt Disney Company (Corporate)。

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