About the Role & Team

We are looking to hire an Associate Manager, Employee Relations to join the Employee Relations team for Disney Experiences (DX)! In this role, your responsibilities will include:

• Providing mentorship, guidance, and services specific to advancing investigations, communicating policies and practices, and advising on workplace matters.
• Enhancing the employee experience by engaging with leaders and employees during critical moments in the life cycle of the employment relationship such as workplace concerns.
• Assisting with implementing company-wide strategies to enable decisions that are consistent with company policies, values & culture.
• Integrating with key partners to drive solutions that promote inclusion, employee engagement, and business results.

The role will be Lake Buena Vista, FL and will be reporting to a Sr Manager, Employee Relations. If you're ready for an opportunity of a lifetime, we want to hear from you!

What You Will Do

• Promote knowledge and understanding amongst leaders and employees regarding company policies, Americans with Disabilities Act Amendments Act (ADAAA) and Family and Medical Leave Act (FMLA) through employee outreach, coaching, presentations, and training.
• Conduct timely, objective, and thorough internal investigations including but not limited to allegations of inappropriate conduct, harassment, discrimination, and retaliation.
• Maintain detailed and accurate accounts of investigations with timely memorialization of notes and supporting documents into the case management system.
• Communicate investigation outcomes to employees.
• Support the Employee Relations team in reviewing ER data/metrics for themes, trends, and root cause identification. Assist with sharing findings with key partners in order to develop and deliver an integrated plan that links to organization and people strategies, helping to advance the deliverables and priorities of the company.
• Collaborate with clients and key stakeholders on performance and change management solutions.
• Facilitate training and support project work as needed.

Required Qualifications & Skills

• Minimum 3-years of strong experience conducting investigations in a professional level role.
• Critical thinker, with demonstrated experience supporting implementation of Company initiatives at an operational level.
• Strong written and verbal communication skills with the ability to influence and communicate effectively at all levels of the organization.
• Ability to work independently in a fast-paced environment, where reactive actions might be necessary.
• Ability to establish and nurture collaborative and inclusive workplace relationships, and approach work with a sense of strong compassion and empathy.
• A catalyst for team engagement and cross-functional integration when delivering against the work.
• Ability to analyze data, trends, and insights to identify the root cause of the event.
• Demonstrated experience in consulting and/or delivering solution recommendations.
• Strong conflict resolution skills.
• Strong presentation skills: must be able to confidently make recommendations to HR partners and senior business leaders.
• Ability to manage high priority demands. Strong organization and time management skills. Able to prioritize workload and support projects against strict deadlines.
• Ability to handle highly sensitive and confidential situations with objectivity.

Preferred Qualifications

• Bilingual speaking/writing.
• Experience with Collective Bargaining Agreements.
• Background in disability management.
• Demonstrated knowledge of federal and state laws / regulations (including but not limited to Title VII, ADA, ADAAA and FMLA).

Education

• Bachelor’s Degree in business, human resources, or related field and/or equivalent work experience.
• Employment Law or degree in Human Resource Management, behavioral health, or psychology preferred.

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.