Guest Experience Manager - Entertainment Operations (Seasonal)
ENJOY THE MAGIC
Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.
*Benefits and eligibility may vary by business and location
- PLANO DE SAÚDE E BEM-ESTAR
- OPÇÕES DE CUIDADOS INFANTIS
- DESCANSO REMUNERADO
- PROGRAMAS DE APOSENTADORIA
- AUXÍLIO PARA DESPESAS COM EDUCAÇÃO
- PAGAMENTO SEMANAL
"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."
Ana, Sr. Researcher, ESPN
Descrição do cargo:
About the Role & Team
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!
As the Guest Experience Manager for Entertainment Operations at Disney Cruise Line, you will be responsible for leading all aspects of the operational planning, logistics, and execution of Special Events and Holidays Events on our cruise ships. This pivotal role requires a creative and analytical strategic thinker, who can seamlessly blend entertainment, hospitality, and guest experience to deliver magical moments for our passengers.
This role is casual temporary/seasonal in nature and will average out to no more than 29 hours a week. Hours may fluctuate based on business needs.
What You Will Do
Partner with Operations, Production and Integration on the conceptualization, planning, and coordination of Holidays Events and Special Events, ensuring a seamless and experience for guests.
Manage the pre-planning Candy Ordering and Logistics for Halloween on the High Seas, ensuring delivery to ship and sustainment throughout the Halloween Season
Partner with the F&B Allergy manager to ensure appropriate offerings for Guest with allergies.
Assists with Sourcing and procurement responsibilities of the Entertainment Ops Leaders for specialty giveaways as they relate to Very Merry Time Cruises, New Years Eve Cruises, and other special event cruises.
Partner with Operations Integration team as the conduit for Entertainment Ops workplan holiday offerings.
Collaborate with internal teams both ship and shore and external vendors ensure seamless Holiday Offerings onboard our ships and islands.
Assist Senior Entertainment Manager, Entertainment Operations and department leaders with other projects and assignments, as needed.
Facilitate religious services needs for the shipboard and island teams
Support relationships with Synergy and Participant Marketing teams and effectively partner to build and implement opportunities to elevate the onboard/island product and expansion of the Disney Cruise Line Brand.
Foster a positive environment that builds community and trust.
Serve as a leader and teacher of excellence in safety, courtesy, inclusion, show, and efficiency.
Required Qualifications & Skills
2-4 years of leadership experience in Entertainment Operations within The Walt Disney Company or similar.
Professional event management experience within the hospitality industry.
Demonstrated adaptability and lifelong learning mentality.
Proven track record to take initiative and achieve results independently in a constantly evolving environment.
Strong interpersonal relationship skills and ability to lead conflict resolution.
Demonstrated strong partnering skills and effective problem-solving skills.
Excellent communication and presentation skills, while having comfort interacting with all levels of leadership.
Proven strong analytical and administrative skills with the ability to identify areas for continuous process improvement.
Computer proficiency in Microsoft Office suite of programs, spreadsheet and presentation software, Microsoft Outlook, collaboration tools and file sharing programs.
Ability to receive and deliver honest, actionable, and credible feedback to team members as appropriate.
Adaptable to change in a fast-paced environment, ability to balance multiple priorities.
Available to work weekends, holidays and third shift as needed.
Willingness to travel on various domestic and international assignments as needed for Disney Cruise Line and/or Disney Signature Experiences assignments.
Education
Bachelor's degree in Entertainment, Event Management, or a related field.
#DCLPJ
Sobre o Disney Cruise Line:
Líder no setor de cruzeiros, a Disney Cruise Line oferece um ambiente onde as famílias podem se reconectar, os adultos podem recarregar as energias e as crianças podem experimentar toda a magia que a Disney tem a oferecer. Os hóspedes podem sair de portos de todo o mundo em itinerários emocionantes para o Caribe, as Bahamas, o Alasca e a Europa, entre outros. A bordo da frota de cinco navios – Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – e a paradisíaca ilha particular da Disney nas Bahamas, Castaway Cay, os integrantes da tripulação oferecem aos hóspedes serviço inigualável, contação de histórias encantadoras e entretenimento de família imersivo que só a Disney pode oferecer.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Magical Cruise Company, Limited, que é parte de um segmento de negócios que chamamos de Disney Cruise Line.
Magical Cruise Company, Limited é um empregador de oportunidades iguais. Os candidatos serão selecionados para emprego independente de raça, religião, cor, sexo, orientação sexual, gênero, identidade de gênero, expressão de gênero, nacionalidade, ancestralidade, idade, estado civil, status militar ou de veterano, quadro clínico, informações genéticas ou deficiência, ou qualquer outro motivo proibido por lei federal, estadual ou local. A Disney defende um ambiente de negócios em que ideias e decisões de todas as pessoas nos ajudam a crescer, inovar, criar as melhores histórias e ser relevantes em um mundo em constante evolução.
ACOMODAÇÃO PARA PESSOAS COM NECESSIDADES ESPECIAIS PARA CANDIDATURAS A EMPREGO
The Walt Disney Company e suas afiliadas são empresas que oferecem oportunidades iguais de emprego e acolhem todos os candidatos a emprego, incluindo indivíduos com necessidades especiais e veteranos com necessidades especiais. Se você tem uma necessidade especial e acredita que precisa de uma acomodação razoável para buscar uma vaga de emprego ou se candidatar a um cargo, envie um e-mail para Candidate.Accommodations@Disney.com com sua solicitação. Este endereço de e-mail não se destina a consultas ou correspondências gerais de emprego. Responderemos apenas às solicitações relacionadas à acessibilidade do sistema de candidatura on-line devido a uma necessidade especial.
Está tendo problemas técnicos? Consulte as perguntas frequentes para obter ajuda.
Hiring Process
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Where Does Your Story Begin?
Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
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Be Part of the Story
There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
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The Next Chapter
Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.
Conheça este local Celebration, Flórida
A comunidade perfeita de Celebration, a 25 minutos a sudoeste de Orlando, é um lugar único. Fundada pela The Walt Disney Company na década de 1990 e nomeada uma das comunidades mais bonitas dos Estados Unidos pela revista Forbes, Celebration apresenta um centro idílico com arquitetura inspirada nas cidades tradicionais do sul.
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