Sr Mgr Engineering, Retail Technology
ENJOY THE MAGIC
Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.
*Benefits and eligibility may vary by business and location
- PLANO DE SAÚDE E BEM-ESTAR
- OPÇÕES DE CUIDADOS INFANTIS
- DESCANSO REMUNERADO
- PROGRAMAS DE APOSENTADORIA
- AUXÍLIO PARA DESPESAS COM EDUCAÇÃO
- PAGAMENTO SEMANAL
"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."
Ana, Sr. Researcher, ESPN
Descrição do cargo:
Job Overview
“We Power the Magic!” That’s our motto at Disney Experiences Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.
We are responsible for the end-to-end digital and physical Guest experience for all technology and digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
This role is a part of the Retail & Restaurant Commerce Technology organization within Disney Experiences Technology & Digital. It works closely to ensure the seamless integration and functionality of the technologies that power our business. You will be responsible for strategizing, implementing, and supporting technology solutions that enhance operational efficiency and help staff deliver exceptional customer service. Including focuses on a broad range of technology solutions, including software and specialized hardware.
The Sr. Manager Engineering Retail technology, will report to the Director of Technology.
What You’ll Do
- Develop and implement comprehensive technology support strategy aligned with business objectives to support operations and Guest experience
- Lead the deployment and support of various technologies including POS systems, Kitchen Management Systems, mobile ordering systems, and other retail/restaurant specific applications running on enterprise managed customized hardware
- Manage competing priorities between daily operations, strategic projects, and continuous improvement activities
- Ensure compliance with data protection regulations and implement robust security measures to protect customer and business data (e.g.,PCI/SOX)
- Develop training programs and provide technical support to food & beverage and retail operations teams on technology usage, troubleshooting, and best practices
- Manage relationships with internal stakeholders, business partners, technology vendors and service providers, negotiate contracts, and ensure service level agreements are met.
- Supervise the maintenance and management of retail IT infrastructure ensuring reliability, scalability, and security.
- Ensure 24x7x365 support to maintain uninterrupted operations and promptly address any technology issues that may arise and lead the troubleshooting calls as required.
- Planning and prioritization of software and hardware upgrades, implementations, and changes to meet and or exceed our overall systems availability metrics, inclusive of incident management, root-cause analysis and problem resolution
Required Qualifications & Skills
- Deep understanding of retail and restaurant operations, industry trends, and emerging technologies impacting the retail and restaurant sector.
- Minimum 10+ years of related experience in managing technology operations preferably in a retail and restaurant environment, with at least 3 years in a senior leadership role.
- Experience leading technical sustainment teams providing 24x7x365 support of business-critical applications.
- Exceptional communication skills with the ability to collaborate and influence effectively with cross-functional teams and stakeholders at all levels.
- Excellent analytical and problem-solving abilities, with a proactive approach to identifying and addressing technology issues.
- Excel at short-term tactical decision-making which supports long-term strategy.
- Prepare and deliver compelling presentations to senior executives on technology strategies, project updates, and ROI analyses.
- Manage the technology budget, ensuring cost-effective solutions and alignment with financial goals
- Solid understanding of the software development life cycle SDLC (e.g. requirements, analysis, design, implementation, testing, and documentation) and associated execution models (e.g. Waterfall, Agile, Iterative Development, etc.).
- Able to resolve matters/issues positively, collaboratively, and respectfully.
- Experience managing virtual teams and work with resources in multiple sites (onsite, offshore, near shore)
- Experience managing and supporting POS applications with both client-server architecture and cloud-native architecture.
- Experience delivering new software and hardware applications using cutting-edge technologies
- Experience with cloud infrastructure technologies with AWS, Azure, and Google Cloud Provider .
Preferred Qualifications
- Relevant certifications such as PMP, CISSP, ITIL or similar IT service management framework
- Experience with PCI & SOX compliance
- Expertise with Cloud architecture, infrastructure design, DevOps and automation.
- Experience with Project Management
- Expertise with Device Management
- Familiarity with ITSM
- Experience with application monitoring tools like Splunk, APM
Education
- BA/BS in Computer Science, Engineering, Information Technology, or related field
#DISNEYTECH
#LI-AF2
Sobre o Disney Experiences:
O Disney Experiences dá vida à magia das histórias e franquias Disney com parques temáticos, resorts, navios de cruzeiro, experiências de férias exclusivas, produtos e muito mais em todo o mundo. A Disney brilha no setor de viagens com seis destinos de resort nos Estados Unidos, na Europa e na Ásia; uma linha de cruzeiros de primeira; um programa popular de propriedade de férias; e um premiado segmento de aventura em família guiado. Além disso, as operações globais de produtos de consumo da Disney incluem os principais negócios de licenciamento do mundo, as maiores marcas de publicações infantis do mundo, um dos maiores licenciadores de jogos do mundo em todas as plataformas; e lojas Disney no mundo todo e na internet.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Walt Disney Attractions Technology LLC, que é parte de um segmento de negócios que chamamos de Disney Experiences.
Walt Disney Attractions Technology LLC é um empregador de oportunidades iguais. Os candidatos serão selecionados para emprego independente de raça, religião, cor, sexo, orientação sexual, gênero, identidade de gênero, expressão de gênero, nacionalidade, ancestralidade, idade, estado civil, status militar ou de veterano, quadro clínico, informações genéticas ou deficiência, ou qualquer outro motivo proibido por lei federal, estadual ou local. A Disney defende um ambiente de negócios em que ideias e decisões de todas as pessoas nos ajudam a crescer, inovar, criar as melhores histórias e ser relevantes em um mundo em constante evolução.
ACOMODAÇÃO PARA PESSOAS COM NECESSIDADES ESPECIAIS PARA CANDIDATURAS A EMPREGO
The Walt Disney Company e suas afiliadas são empresas que oferecem oportunidades iguais de emprego e acolhem todos os candidatos a emprego, incluindo indivíduos com necessidades especiais e veteranos com necessidades especiais. Se você tem uma necessidade especial e acredita que precisa de uma acomodação razoável para buscar uma vaga de emprego ou se candidatar a um cargo, envie um e-mail para Candidate.Accommodations@Disney.com com sua solicitação. Este endereço de e-mail não se destina a consultas ou correspondências gerais de emprego. Responderemos apenas às solicitações relacionadas à acessibilidade do sistema de candidatura on-line devido a uma necessidade especial.
Está tendo problemas técnicos? Consulte as perguntas frequentes para obter ajuda.
Hiring Process
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Where Does Your Story Begin?
Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
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Be Part of the Story
There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
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The Next Chapter
Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.
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A The Walt Disney Company entretém, informa e inspira pessoas de todo o mundo com seu poder incomparável de contar histórias, refletindo as marcas icônicas, mentes criativas e tecnologias inovadoras que fazem dela a principal empresa de entretenimento do mundo.
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