Sr Mgr Engineering, Retail Technology

Job ID 10097738 Location Bay Lake, Florida, United States Business Disney Experiences Date posted Aug. 21, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

Job Overview

“We Power the Magic!” That’s our motto at Disney Experiences Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest experience for all technology and digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

This role is a part of the Retail & Restaurant Commerce Technology organization within Disney Experiences Technology & Digital. It works closely to ensure the seamless integration and functionality of the technologies that power our business. You will be responsible for strategizing, implementing, and supporting technology solutions that enhance operational efficiency and help staff deliver exceptional customer service. Including focuses on a broad range of technology solutions, including software and specialized hardware.

The Sr. Manager Engineering Retail technology, will report to the Director of Technology.

What You’ll Do

Develop and implement comprehensive technology support strategy aligned with business objectives to support operations and Guest experience
Lead the deployment and support of various technologies including POS systems, Kitchen Management Systems, mobile ordering systems, and other retail/restaurant specific applications running on enterprise managed customized hardware
Manage competing priorities between daily operations, strategic projects, and continuous improvement activities
Ensure compliance with data protection regulations and implement robust security measures to protect customer and business data (e.g.,PCI/SOX)
Develop training programs and provide technical support to food & beverage and retail operations teams on technology usage, troubleshooting, and best practices
Manage relationships with internal stakeholders, business partners, technology vendors and service providers, negotiate contracts, and ensure service level agreements are met.
Supervise the maintenance and management of retail IT infrastructure ensuring reliability, scalability, and security.
Ensure 24x7x365 support to maintain uninterrupted operations and promptly address any technology issues that may arise and lead the troubleshooting calls as required.
Planning and prioritization of software and hardware upgrades, implementations, and changes to meet and or exceed our overall systems availability metrics, inclusive of incident management, root-cause analysis and problem resolution

Required Qualifications & Skills

Deep understanding of retail and restaurant operations, industry trends, and emerging technologies impacting the retail and restaurant sector.
Minimum 10+ years of related experience in managing technology operations preferably in a retail and restaurant environment, with at least 3 years in a senior leadership role.
Experience leading technical sustainment teams providing 24x7x365 support of business-critical applications.
Exceptional communication skills with the ability to collaborate and influence effectively with cross-functional teams and stakeholders at all levels.
Excellent analytical and problem-solving abilities, with a proactive approach to identifying and addressing technology issues.
Excel at short-term tactical decision-making which supports long-term strategy.
Prepare and deliver compelling presentations to senior executives on technology strategies, project updates, and ROI analyses.
Manage the technology budget, ensuring cost-effective solutions and alignment with financial goals
Solid understanding of the software development life cycle SDLC (e.g. requirements, analysis, design, implementation, testing, and documentation) and associated execution models (e.g. Waterfall, Agile, Iterative Development, etc.).
Able to resolve matters/issues positively, collaboratively, and respectfully.
Experience managing virtual teams and work with resources in multiple sites (onsite, offshore, near shore)
Experience managing and supporting POS applications with both client-server architecture and cloud-native architecture.
Experience delivering new software and hardware applications using cutting-edge technologies
Experience with cloud infrastructure technologies with AWS, Azure, and Google Cloud Provider .

Preferred Qualifications

Relevant certifications such as PMP, CISSP, ITIL or similar IT service management framework
Experience with PCI & SOX compliance
Expertise with Cloud architecture, infrastructure design, DevOps and automation.
Experience with Project Management
Expertise with Device Management
Familiarity with ITSM
Experience with application monitoring tools like Splunk, APM

Education

BA/BS in Computer Science, Engineering, Information Technology, or related field

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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