About the Role & Team

The Media Delivery team at Disney Entertainment & ESPN Technology is responsible for the entire audio and video encoding supply chain from content acquisition to delivery for Disney+, Hulu, and ESPN+. Consisting of an agile and responsive team of technicians that perform the daily processes and procedures of our live and on-demand video streaming products to deliver a high-quality experience to our viewers.

The department’s responsibilities provide round-the-clock support for these products, ensuring proper functionality across all platforms and front-end playback scenarios.  The Media Delivery Operations team provides operational and procedural support for our partner products, including system health monitoring and incident management, live and VOD streaming media orchestration, and cross-team communications.

What You Will Do

As a Media Delivery Operator, you will work with a small but dynamic team responsible for monitoring and troubleshooting the VOD ingestion pipeline.

• Review audio/visual content against strict deadlines.

• Coordinate with external partners to fix content issues and ensure deadlines are met.

• Research and normalize metadata

• Create tracking tickets for assets that need remediation and follow them to completion.

• Analyze and troubleshoot content issues with A/V, XML, and timed text

• Monitor the health of the encoding pipeline, checking for errors, rejections and failures, and provides operational support.

• Identify and triage internal incidents, escalating them to the appropriate technical teams in a timely manner.

• Update documentation and train team members on procedures.

• Provide ongoing status of the overall health of the ingest pipeline to senior staff.

Required Qualifications & Skills

• BA/BS or equivalent experience required

• 3+ years of relevant experience

• Background in video or film is preferred

• Working knowledge of video codecs and encoding

• Familiarity with video streaming, specifically HLS

• Understanding of closed captions and subtitles

• Familiarity with XML and/or JSON

• Strong organizational skills, must be able to track large scale projects

• Strong multi-tasking abilities and attention to detail

• Strong communication skills

• Ability to work independently with minimal guidance

Nice to Have

• Experience supporting a VOD workflow or Digital Asset Management system

• Knowledge of Aspera or other advanced delivery systems

• Spanish language proficiency

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.