Club Member Services Manager (Cotino™)

ジョブID 10116194 勤務地を選択 Rancho Mirage, カリフォルニア州, アメリカ合衆国 / Palm Desert, カリフォルニア州, アメリカ合衆国 企業名 Disney Experiences 掲載日 Apr. 03, 2025

今すぐ応募

仕事内容:

As an Artisan Club Member Services Guest Experience Manager you will be part of the Cotino™, A Storyliving by Disney™ community team. You will lead a team focused on delivering exceptional concierge-style service to our Artisan Club members. They will maintain a close, yet professional relationship with each Member to maximize and personalize the club experience. You will lead and support employees while equipping them with the knowledge and resources needed to perform their functions, creating a culture of personalized attention and “solve for yes”.

You will oversee and orchestrate all aspects of the day-to-day operation, leading hourly employees and managing ongoing logistics, all while making informed decisions that will lead to personalized experiences for our members, taking into account the overarching goals of the business including service excellence and financial targets. This role will be responsible for managing workload and ensuring that we have sufficient communication channels available to our Members, including in-person, phone calls, chat function, email, and potentially in-app messaging. Working across multiple teams will be critical to the success of the leader.

This role will be onsite at Cotino™, A Storyliving by Disney™ community in Rancho Mirage, California and will report to the Artisan Club Operations Director.

Responsibilities:

Demonstrate a passion for guest service with ability to exude genuine hospitality for a dynamic Guest audience consisting predominantly of individuals with a high level of repeat visitation
Oversee the day-to-day operation, make daily operational decisions that benefit Members, Cast Members and the demands of the business and respond, assess, investigate and resolve situations in a timely manner
Share regular updates with Cast to ensure they have the most accurate information about Club programs, events and guideline modifications.
Provide daily leadership to Cast Members by reward and recognition, coaching, counseling, discipline and training and development to ensure the service they are providing exceeds our Member’s expectations
Supervise daily staffing levels, forecast shift coverage needs based on demand and manage supplies, stock and operating expenses
Champion a culture of excellence, collaboration, diversity, and innovation.
Ensure timely follow-through and consistent application of policies and standards, balancing and satisfying high-priority, unique needs for Member bookings
Provide operational support for a calendar of revolving member events and work directly with Events, Recreation, Communications and other key partners to ensure timely and effective communication deployment
Exhibit an understanding of the unique components that are inherent in a private club environment, managing the distinct relationships that are built as a result of ongoing repeat visitation, while setting appropriate expectations and levels of accountability amongst the team
Conduct routine walks with facilities partners, maintenance and custodial vendors documenting challenges, actions and results
Support contracted and/or approved third party membership opportunities created for Artisan Club members through local businesses (e.g., local golf clubs, Town Center, or other approved concierge-style service relationships)

Basic Qualifications:

Minimum of 2 years of leadership experience in the Service Industry
Ability to maintain confidentiality
Ability to tackle unique scenarios while demonstrating composure
Ability to analyze complex Member requirements, including special planning
Ability to develop effective relationships and work as part of a team
Ability to be a creative problem solver, generate new innovative ideas.
Proficient in basic computer functions necessary to operate in a Windows environment and other technologies
Demonstrated excellent Guest service skills
Demonstrated strong verbal and written communication skills, as well as telephone etiquette skills
Understanding of the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.)
Available to commit to work any day of the week during any shift including weekends, nights and holidays
Valid CA Driver’s License in good standing

Preferred Qualifications:

Experience working in a luxury resort or private club environment
Demonstrated knowledge of and passion for Disney Experiences products and services
Willingness to learn new applications and lines of businesses as necessary
Demonstrated ability to work independently
Demonstrated organizational and time management skills
Multi-lingual

Required Education:

High school diploma or equivalent required

Preferred Education:

Bachelor's degree in Club, Restaurant, Hospitality Management or equivalent field experience

Our Benefits:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DXMedia

#LI-AH3

The hiring range for this position in Rancho Mirage, CA is $71,000 to $95,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

今すぐ応募

Disney Experiencesについて:

Disney Experiencesは、テーマパーク、リゾート、クルーズ船、ユニークなバケーション体験、製品などを通じて、ディズニーのストーリーとフランチャイズの魔法を世界中に届けています。ディズニーは、米国、欧州、アジアの6つのリゾート、トップレーティングのクルーズライン、人気のバケーションオーナーシッププログラム、受賞歴のあるガイド付きファミリーアドベンチャービジネスを有し、旅行業界でひときわ輝いています。さらに、ディズニーのグローバルコンシューマー製品事業には、世界をリードするライセンスビジネス、世界最大の子ども向け出版ブランド、あらゆるプラットフォームのゲームにおける世界有数のライセンシング、世界中のロケーションおよびオンラインのディズニーストアがあります。

The Walt Disney Company について:

The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションはStoryliving by Disney Club, Inc.という事業部門の一つであるDisney Experiencesでのお仕事です。

Storyliving by Disney Club, Inc. は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。

求人応募における障害者への配慮

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

技術的な問題がある場合は、「よくあるご質問」をご覧ください。

採用プロセス

あなたのストーリーはどこから始まりますか？

Disney CareersやLife at Disneyブログを探索し、ウォルト・ディズニー・カンパニーで待っている素晴らしい機会について学びましょう。
ストーリーに参加する

探索できるさまざまなブランドやビジネスがあります。自分に合った機会を見つけたら、次のステップとして応募を完了させましょう。
次の章

応募が完了すると、候補者ダッシュボードへのアクセス方法が記載されたメールが届きます。ログインIDを作成し、ダッシュボードを頻繁にチェックして、応募の進捗状況を確認するようにしてください。