Senior Manager, Continuous Improvement

ジョブID 10115118 勤務地を選択 バーバンク, カリフォルニア州, アメリカ合衆国 企業名 The Walt Disney Company (Corporate) 掲載日 Mar. 14, 2025

今すぐ応募

仕事内容:

The Senior Manager, Continuous Improvement is responsible for supporting TWDC Enterprise Services and Platforms in driving customer success. With a strong foundation in process improvement, program management, product management, organizational change management, and data strategy, this role requires an exceptional ability to tell compelling stories that communicate the "why" behind transformation efforts, building buy-in, and fostering a sense of shared purpose.

As a Continuous Improvement lead, they will develop deep expertise in Lean Six Sigma strategies and deliver measurable impact for the Services and Platform organization within Enterprise Technology. This includes ensuring consistent and accurate metrics and Service Level Agreements (SLAs) for all platforms, aligned with industry standards.

Key Responsibilities

Process Improvement and Innovation

Lead and develop a high-performing team of Process Experts, fostering a culture of collaboration, accountability, and innovation.
Leverage frameworks like Lean Six Sigma to collaborate and facilitate with stakeholders to identify opportunities for improvement.
Define and implement Objectives and Key Results (OKRs) and key performance indicators (KPIs) to measure and report the effectiveness of Services and Platforms to our Segment Customers.
Leverage industry tools like Capability Maturity Matrix (CMMI) to assess the maturity of processes and identify quantifiable actions to increase maturity.
Lead a team of experts that can facilitate creative problem solving and dialogue to solve for complex problems.
Drive operational efficiency by identifying and implementing process improvements, automation, and optimization initiatives.
Streamline workflows, eliminate redundancies, and enhance productivity across departments.
Leverage the use of Agile/SCRUM methodologies to create adoption initiatives in quick, lean timelines.
Collaborate with Services and Platform leaders to identify duplicative activities, evaluate Roles and Responsibilities, and create synergies across the teams.
Work with Vendors to ensure Service Level Agreements (SLAs) measure customer experience. Identify vendor scorecard attributes that will develop strategic relationships with vendors.
Build a culture of continuous improvement by creating training and mentoring staff on best practices.

Data Strategy

Develop and implement data strategies to help Services and Portfolio make data-driven decisions that drive customer satisfaction.
Create mechanisms for consistent and accurate metrics and SLAs for all platforms.
Identify business and customer needs and assess areas where data can add value.
Create inventory of systems and data and partner with other departments to build data marketplace.
Lead assessment of existing dashboards, create process for standard calculations, and provide real time availability to a “one-stop shop” of data.
Leverage data-driven insights to continuously improve transformation strategies and tactics.
Mentor others to foster a culture of data-driven decision-making
Creating culture of citizen “data scientists”

Product Management

Create governance for product development, while leading and prioritizing the overall vision and strategy for a particular product, and how it will enhance Services to Segment Customers to deliver best in class practices.
Own the creation, prioritization, communication, and other product review cycles to drive consistency and standards for technical product management across all services & platforms
Drive and collaborate with Product Team in reviewing product roadmaps, coordinating with product and engineering teams, and incorporating customer feedback.
Create Roadmap Analysis (initiative sizing and definition, prioritization framework, budgeting, reconciliation, benchmarking).
Lead and enhance the product lifecycle through research, planning, development, product launch, support and optimization to build services that meet customer needs.

Prioritize the customer experience and position user feedback as a key metric for a successful products and services
Implement continuous feedback loop and Voice of the Customer to ensure timely resolution of issues.

Ensure stakeholders and partners across the company have an active entry point. Create BU Partnership and Stakeholder buy-in.
Create Communications and Executive Reporting with the ability to tell a story to drive socialization materials.

Adoption and Organizational Change Management

Develop and implement a comprehensive transformation strategy aligned with the organization's goals and objectives.
Identify areas for improvement, lead through change, and ensure successful implementation of transformation initiatives.
Develop and implement change management programs to ensure smooth adoption of new processes, technologies, and organizational structures. Champion a culture of continuous improvement and innovation across the organization.
Build strong relationships and effectively communicate the vision and benefits of transformation efforts

Provide strategic direction for portfolio and project management, ensuring alignment with the organization's goals and initiatives.

Qualifications:

10+ years of technology experience
Exceptional critical thinking and problem-solving skills, with the ability to navigate complex challenges and lead through change.
Experience in change management, data management, and operational excellence.
Prior Consulting Experience preferred
Exceptional leadership, communication, and relationship-building skills.

Desired Qualifications:

Experience and deep knowledge of the entertainment industry as well as other TWDC businesses (Studios, Streaming, Broadcast, Retail, etc).
Experience within 2 or more Disney business segments.

Education:

Bachelor’s degree in business or technology or a related field.

#DISNEYTECH

The hiring range for this position in California is $167,700 - $224,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

今すぐ応募

The Walt Disney Company (Corporate)について:

The Walt Disney Companyでは強力なブランドが集結し、最も革新的で、広範囲にわたる影響力と尊敬される企業をグローバルで構築しています。記憶に残るエンターテインメントと体験の裏では、才能ある人材で構成された多種多様なビジネスサポートチームが、ディズニーの比類なきストーリーに生命を吹き込むために尽力しています。

The Walt Disney Company について:

The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションはDisney Worldwide Services, Inc.という事業部門の一つであるThe Walt Disney Company (Corporate)でのお仕事です。

Disney Worldwide Services, Inc. は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。

求人応募における障害者への配慮

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

技術的な問題がある場合は、「よくあるご質問」をご覧ください。

採用プロセス

あなたのストーリーはどこから始まりますか？

Disney CareersやLife at Disneyブログを探索し、ウォルト・ディズニー・カンパニーで待っている素晴らしい機会について学びましょう。
ストーリーに参加する

探索できるさまざまなブランドやビジネスがあります。自分に合った機会を見つけたら、次のステップとして応募を完了させましょう。
次の章

応募が完了すると、候補者ダッシュボードへのアクセス方法が記載されたメールが届きます。ログインIDを作成し、ダッシュボードを頻繁にチェックして、応募の進捗状況を確認するようにしてください。