Sr Omni-Channel Analyst

ジョブID 10113889 勤務地を選択 Celebration, フロリダ州, アメリカ合衆国 企業名 Disney Experiences 掲載日 Apr. 03, 2025

今すぐ応募

仕事内容:

“It takes people to make the dream a reality.” Walt Disney's words still ring true today. At Disney, you'll be part of a team that brings innovation to life through remarkable experiences. As a Sr. Omni-Channel Analyst, you'll join the Consumer Insight, Measurement & Analytics (CIMA) team, leveraging data to drive Guest satisfaction and business outcomes.

We're seeking a passionate Sr. Omni-Channel Analyst to deliver insightful analysis, collaborate with multiple teams, and tell compelling stories with data. This role is perfect for a Senior Analyst aiming to broaden their experience, an advanced mid-tier Analyst ready for the next step, or an Analytics Manager looking to switch industries.

This position supports the Walt Disney World Resort and Theme Park Ticket sales business and is an independent contributor amongst an accomplished team. You are encouraged to apply, even if you don’t think you meet every single requirement in this posting. In DTOA, we’re looking for resourceful analytical talent with a demonstrated ability to learn and expand the team’s capabilities, not just those who tick 100% of the boxes.

This will be a hybrid role, with majority of your time working in the office, occasionally working from home, and will need to be physically based near our Celebration, Florida office.

What you will do:

Utilize measurement to support business objectives

Collaborate with business, technology, and other analytics partners to determine data needs and establish data collection requirements based on those needs
Oversee accurate implementation of data collection requirements by executing quality assurance procedures and on-going anomaly detection efforts
Support partner teams with regular reporting, ad-hoc analyses, and deep-dive projects from start to finish using industry best practices and unique self-driven ideas
Use statistical methods to solidify validity of findings and explain those concepts to non-experts

Independently drive priorities and recommendations to fruition

Represent the team as the owner of channel data collection using knowledge and use-cases for solving business questions
Discover areas of opportunity for data improvement and follow-through to see those improvements implemented
Proactively seek out additional information to round out analyses and confirm assumptions
Be a participatory member of tactical teams with on-going initiatives

Leverage professional experiences to demonstrate analytical aptitude and support project lifecycles

Prepare analytical plans, including milestones, hypotheses, and data sources necessary, to complete complex deep dive analysis
Maintain reference materials for performance reporting and contextual insight
Design clean, visually appealing, effective and impactful reports and visuals for executive leadership consumption
Succinctly present stories with a focus on actionable outcomes fit for the audience

Problem solve and participate in “Blue Sky” sessions, coming up with new ideas and concept design

Contribute to data strategy solutions in a collaborative and supportive environment
Continuously evolve reporting capabilities by way of innovation and efficiencies
Proactively analyze and solve business problems that business partners may not know they have
Make judgement calls in tight-turnaround situations with confidence and weigh pros vs cons

Demonstrate poise in all interactions with partners and internal teams with a solutions oriented attitude

Respond to partner inquiries and seek to understand needs in a business context before setting expectations and commitments
Meet or exceed expectations with time and resources available by communicating to leadership and partners if adjustments need to be made
Lead peers in collaborative analytical efforts and cross-train other members of the team
Conduct business with compliance and safety requirements top of mind at all times

We’d love to hear from people with the following qualifications:

5+ years of professional career experience
3+ years of analytical experience
Familiar with digital data collection methods and analysis of web and/or mobile app platforms
Proficiency in SQL, R, or Python programming languages
Working knowledge of machine learning, artificial intelligence and predictive analytics
Demonstrated ability to dissect data, define segmentation scenarios, and target use cases
Ability to distill analysis into concise recommendations and present to various levels of audiences, including executives
Persuasion skills to effectively guide decision-making using action-oriented data insights
Independent time management and prioritization skills with an ability to meet deadlines
Intuition for anticipating outcomes, envisioning the right course of action, and influencing successful business outcomes
Succinct and clear communication in verbal, written, and visual mediums
Successful performance in an evolving field where new tools and technology are the norm
Proven relationship skills with thought partners, clients, and collaborative teams
Curiosity to push the envelope with good judgment to mitigate risk
Familiar with A/B Testing and/or web/mobile app optimization
Proficient in Microsoft Office (Outlook, Excel, PowerPoint, Word, OneNote)
Proficient in collaboration tools (ex. SharePoint, Google Docs, etc)

We’d really like to talk to you if you have the following nice-to-have qualifications:

5+ years using Adobe Analytics or other digital analytics toolsets
3+ years experience with data warehouse platforms
Familiar with push and in-app messaging analytics
Strong understanding of A/B Testing and eCommerce optimization
Travel industry and eCommerce experience
Experience with predictive analytics and experience personalization
Project management experience
Leadership experience

Requested Education

Bachelor’s Degree

Nice-to-Have Education

Bachelor’s degree in analytical/quantitative field – e.g. statistics, economics, mathematics, marketing analytics, finance, engineering or an MBA or Master’s degree in an analytical/quantitative field or equivalent work experience

#DISNEYTECH

今すぐ応募

Disney Experiencesについて:

Disney Experiencesは、テーマパーク、リゾート、クルーズ船、ユニークなバケーション体験、製品などを通じて、ディズニーのストーリーとフランチャイズの魔法を世界中に届けています。ディズニーは、米国、欧州、アジアの6つのリゾート、トップレーティングのクルーズライン、人気のバケーションオーナーシッププログラム、受賞歴のあるガイド付きファミリーアドベンチャービジネスを有し、旅行業界でひときわ輝いています。さらに、ディズニーのグローバルコンシューマー製品事業には、世界をリードするライセンスビジネス、世界最大の子ども向け出版ブランド、あらゆるプラットフォームのゲームにおける世界有数のライセンシング、世界中のロケーションおよびオンラインのディズニーストアがあります。

The Walt Disney Company について:

The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションはDisney Destinations, LLCという事業部門の一つであるDisney Experiencesでのお仕事です。

Disney Destinations, LLC は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。

求人応募における障害者への配慮

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

技術的な問題がある場合は、「よくあるご質問」をご覧ください。

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この場所を探索するフロリダ州セレブレーション

オーランドから南西へ25分行くと、絵に描いたように美しく、祝福されたコミュニティが広がっています。そこは他とは比べられない場所です。1990年代にウォルト・ディズニー・カンパニーによって整備され、フォーブス誌の「アメリカで最も美しい地域」のひとつに選ばれたそのコミュニティは、南部の伝統的な町に着想を得た建築物が並ぶ、のどかなダウンタウンが特徴です。