Operations Assistant - Entertainment
ENJOY THE MAGIC
Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.
*Benefits and eligibility may vary by business and location
- 健康保険とウェルビーイング
- 保育オプションE
- 有給休暇
- リタイアメントプログラム
- 授業料補助
- 週給
"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."
Ana, Sr. Researcher, ESPN
仕事内容:
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!
Reports to: Cruise Director
職責/担当・主要業務:
- Responsible for overall administrative support for Cruise Director, their Direct Reports and Entertainment department in general.
- Review guest satisfaction comment forms, capturing and distributing Guest comments to appropriate managers, averaging 450-500 per cruise.
- Support Entertainment department in processing requests relating to crew schedules, contract changes, transfer requests, travel requests, etc.
- Partner with shore side in the preparation, distribution, processing, and collection of relevant crew documentation.
- Organize and schedule meetings for the Cruise Director and the Entertainment department; update and maintain calendars as directed.
- Prepare meeting paperwork and meeting minutes for the Cruise Director.
- Responsible for capturing appropriate information and sending daily reports, show reports and voyage reports.
- Maintain appropriate departmental and/or Crew files.
- Work on any special projects as assigned by the Cruise Director.
- Assist Cruise Director and Entertainment managers with projects as requested.
- Custodian of department Location Operating Guide (LOG).
- Assist with sourcing and ordering of departmental supplies.
- Assist with distribution of department mail.
- Assist with VIP guests and creating ‘magical moments/ special requests’ for Guests.
- Additional responsibilities would include but is not limited to business card verifications and assisting with capturing appropriate information to create voyage reports.
- Required to represent the department professionally by demonstrating Disney Cruise Line's core values, keys service excellence and cultural pillars.
- Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
必須要件:
- Minimum of 2 years professional work experience in an admin role
- Excellent communication skills (written and verbal) in English
- Strong organizational skills
- Ability to maintain confidential information
- Proficiency in Microsoft Office including but not limited to Outlook, Excel, Word, PowerPoint, Teams and Smart Sheets.
- Ability to work in a fast-paced multi-tasked environment, handling multiple projects simultaneously
- Previous Disney experience and / or previous ship experience preferred
- Be at least 21 years of age
- Be able to speak, read and write fluent English
- Be able to work a seven-day, 70-84 hour week with limited time off
- Be able to adhere to Disney Cruise Line appearance guidelines
- Enjoy working in a high-volume, fast-paced, guest-service oriented environment
- Be flexible with your work schedule, job duties and work locations
- Appreciate diversity among guests and crew
その他:
This is a SHIPBOARD role.
Applicants must:
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
- Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
- Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
- Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
- Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
- Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
- Be comfortable living in a confined space with strict rules and regulations
- Adhere to a structured lifestyle, personally and professionally
Your Responsibilities:
- Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
- Complete a pre-employment medical
- Obtain a criminal background check
- Bring approved work shoes
**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
Disney Cruise Lineについて:
クルーズ客船業界のトップに位置するDisney Cruise Lineは、家族が集まれる場所、大人が元気になれる場所、子供たちが不思議な世界を体験できる場所といったDisneyの世界観溢れる体験を提供しています。乗客は港を出発し、カリブ海やバハマ、アラスカやヨーロッパなどへの刺激的な旅を味わえます。Disney Magic、Disney Wonder、Disney Dream、Disney Fantasy、Disney Wishの名がついた5つのクルーズ船に乗って、バハマにあるDisneyのプライベートアイランド、Castaway Cayを目指します。クルーメンバーは、Disneyならではの魅力的なストーリーテリングや家族で楽しめる体験型エンターテイメント等、他に類をみないサービスを乗客に提供します。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションはMagical Cruise Company, Limitedという事業部門の一つであるDisney Cruise Lineでのお仕事です。
技術的な問題がある場合は、「よくあるご質問」をご覧ください。
Hiring Process
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Where Does Your Story Begin?
Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
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Be Part of the Story
There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
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The Next Chapter
Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.
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ウォルト・ディズニー・カンパニー は、世界中の人々を楽しませ、知的好奇心を満たし、ひらめきと感動を届けます。象徴的なブランド、創造力、革新的な技術を生かして比類なきストーリーテリングの力を発揮し、世界最高峰のエンターテイメント企業であり続けます。
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