On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Content Operations is ultimately responsible for successfully delivering Disney’s entertainment and sports content to millions of people every day. This involves developing, operating, and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also manages technology operations in Latin America, Europe and Asia Pacific.

Job Summary:

Quality of Experience, at its core, is a measure of the end-to-end performance at the service level from the user’s perspective. The QE team strives to quantify the overall acceptability and service experience of an application that is live, in-store, in-market, in production. Leveraging online video analytics, proxy, and automation tools is key to this end goal.

Focusing on web, mobile and connected device clients - across a large suite of media products - the DSS QE Operator is responsible for troubleshooting live (and VOD) audio/video playback and data issues. They will work hand in hand with Media Operations teams to deliver quality control of live in app video streaming and data to front end users.

The team provides 24/7 operational support for all live events and works to help diagnose issues across platforms in the production environment. Raising client and application issues/bugs to development teams as well as intense issue tracking and daily reporting are required tasks.

The ideal candidate will be self-motivated, have a phenomenal work ethic and strong communication skills. They must have an extreme dedication to detail.

Responsibilities and Duties of the Role:

• Complete knowledge of DTD SOP & fundamental principles of QE.
• Responsible for issue discovery, initial and deep dive troubleshooting, escalation. communication, documentation and providing key data points for debugging.
• Responsible for confirming playback of live and VOD assets, including ad playback across relevant platforms.
• Takes ownership of live events and ensures that entry level and remote operator checks are being done.
• Responsible for sanity checks, or any other ad-hoc requests from team leads/senior level operators.
• Responsible for running proxy tools as needed.

Required Education, Experience/Skills/Training:

Basic Qualifications

• Flexible hours, but must be available to work nights, weekends, and holidays.
• Availability and willingness to work up to 28 hours per week.
• Strong understanding of computer programs and applications.
• Strong understanding of mobile/connected device platforms and applications and device troubleshooting/debugging. 
• Strong communication skills and attention to detail.
• A solid computer and technical background with experience working in new media and online organizations.
• A great teammate, with a hardworking, congenial, and committed performance as an employee.

Preferred Qualifications

• A minimum 1-year experience within the QA/Testing or Broadcast/Production space.
• Solid understanding of mobile and connected devices.
• Technical knowledge of the video streaming process.

Required Education

• High School Diploma or Equivalent

#DISNEYTECH

The hiring range for this position in New York City is $35,560 - $47,600 per year based on a 28-hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.