Join us at Disney Vacation Club® as a Member Services Liaison!

The Member Services Liaison role is an hourly non-union position responsible for delivering outstanding service to our Disney Vacation Club® Members and Guests in our superb member-only lounges and at member-only events. They are stewards of the Membership experience providing individualized attention and unparalleled service to Members while also representing the highest levels of Disney service standards.
The Liaison works in collaboration with and supports the Operations Leadership, Sales, Parks, and Resort partners with a focus on safety while creating magical experiences through Guest Service interactions! In addition to demonstrating knowledge of Disney Vacation Club® and Member benefits, you are also a knowledgeable Disney guide who can speak to a broad array of experiences and services available across our Parks and Resorts.

This position is located in our Theme Parks.

The pay rate for this role in California is $24.15 to $26.10 per hour.

Responsabilités:

• Represent Member Services as part of the overall Disney Vacation Club® Team
• Provide a comprehensive and complex range of services to our Members and Guests visiting our Lounge spaces, including delivery of food & beverage elements; assistance with all facets of the Member experience and concierge-like services, such as My Disney Experience planning, park tickets, dining reservations, and general park knowledge
• Champion and maintain professional, yet personalized relationships
• Demonstrate adaptability to the fluctuating needs of our operation and the requests of our Members and Guests
• Embody and personify our Diversity & Inclusion initiatives while demonstrating an unwavering dedication to promoting an environment where everyone is included and feels comfortable
• Physical role requiring prolonged walking, standing, heavy lifting (max of 55lbs), pushing, pulling, bending, twisting, and kneeling
• Able to accurately handle Chemicals and other cleaning supplies, following protocols set forth in location Material Safety Data Sheets (MSDS)
• Follow Disneyland Resort and State Food Safety regulations and practices including cleaning and sanitizing beverage machines and parts, precisely storing and displaying snacks, and maintaining overall cleanliness of the lounge.

Qualifications nécessaires:

• Minimum two (2) years of Guest Service experience
• Extensive knowledge of Disney Vacation Club® Resorts and Amenities and Disney Parks and Resorts property, experiences, and products
• Affinity for opportunities where you can be of service to others
• Talent for developing relationships at all levels of the organization and building partnerships across different lines of businesses
• Excellent written and verbal communication skills
• Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
• Proficiency in basic computer functions to operate in a Windows environment and other technologies
• Strong organization, planning, and follow-through skills, along with attention to detail
• Comfortable working in a fast-paced environment independently as well as with a group with the versatility to adapt working assignments
• Available to work a flexible schedule that meets the needs of the business including evenings, weekends, holidays, and call-in shifts

Qualifications souhaitables:

• Knowledge of applications such as AMI/DBS, ConnectSmart, A la Carte, Passport, Horizon, My Disney Experience®, Guest Service Suite
• Basic Food Safety Certification
• Bilingual skills in: Spanish, English, Japanese, Portuguese and French

Informations supplémentaires:

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.


KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

The pay rate for this role in California is $24.15 to $26.10 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.