Security Operations Manager

Would you like to be a part of the team that is responsible for the security and safety of cast members, guests and the protection of company assets for all non-theme park locations in all areas of the West Coast of the United States, including Burbank, Glendale and Los Angeles and various off property locations? If you answered yes, apply today! Be A Part Of The Story!

A day in the life of a Security Operations Manager…

• Manage, evaluate, motivate, mentor, and coach a diverse union Security workforce 
• Oversee swings and grave shifts and other on-call duties including weekends and holidays as needed
• Develop productive security officers through consistent performance improvement, coaching, and disciplinary actions when necessary 
• Manage and execute West Coast Security Operations (WCSO) Shift Leads in security officer deployment and long-term scheduling, including special details 
• Prepare and lead Security for large events involving guests and employees on property 

• Serve as the primary decision-maker for all security matters in your assigned area 
• Implement security strategies by evaluating ongoing and emerging threats to company property, employees, and brand 
• Collaborate on the creation of long-term strategies to evolve operations, with the appropriate key stakeholders and seek to incorporate new technologies and maximize resource effectiveness

• Implement and deliver training to ensure officer compliance with departmental objectives and certifications 
• Audit and quantify recent security incidents, recommend training topics, and work collaborate with the responsible entity to deliver training

• Manage administrative duties, including payroll and scheduling for Security Officers, as well as coordinate equipment maintenance as needed
• Ensure accurate and timely billing of chargebacks for security services, and the reconciliation of invoices
• Collaborate with Manager, Security Operations to identify, schedule, and project manage day-to-day operational expenses 

• Cultivate strong working relationships with internal partners, including Productions, Operations, Facilities, HR, and Executive Leadership 
• Work alongside Global Security Investigations and Human Resources/Employee Relations team to conduct inquiries into criminal activities and company policy violations; prepare excellent objective and thorough documentation of all inquiries 
• Establish and maintain relationships with law enforcement and government officials across multiple jurisdictions 
• Partner with other Global Security disciplines to create a synergized, best-in-class security operation 
• Align with WCSO Leadership in managing the overall security program's capital and expense budget 

• Network with security professionals within and outside the entertainment industry to identify emerging threats, evolve policies, and align on shared security concerns 

• Establish action plans, timetables, and outcome measurements to accomplish department objectives 
• Allocate resources effectively and make necessary adjustments to ensure goal achievement 

• Be prepared for regular evening and weekend work, including special events/productions 
• Perform other duties as assigned 
   

Here is what you will need to be successful in the role…

• +6 years of experience in corporate security, operations, or a related field 
• +3 years in a leadership or supervisory role 
• Proven track record of success in positions with increasing responsibility 

• Exceptional ability to analyze complex situations, interpret diverse operational activities, and build consensus 
• Proactive in identifying opportunities to add value and position the organization for future success 
• Demonstrates resilience and adaptability in ambiguous situations, learning from both successes and failures 

• Outstanding leadership abilities with a talent for influencing and inspiring teams 
• Excellent written and verbal communication skills 
• Proven ability to build trust and foster self-confidence through respect and open communication 

• Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) 
• Utilized programs such as Lenel, Genetec, and D3 Case Management System 
• Comprehensive understanding of visitor management, security camera systems, and access control systems 

• Commitment to personnel development through education and training initiatives 
• Excellent organizational and time management skills 
• Capable of managing multiple complex tasks independently 

• Demonstrated success in partnering with diverse organizations to achieve specific goals 
• Experience collaborating effectively in highly unionized environments 
• Strong commitment to diversity and inclusion 

• Exceptional conceptual and critical thinking skills 
• Consistently demonstrates sound judgment in addressing business challenges 
   

Education is important to us, here is what we are looking for…

• Bachelor’s degree and/or equivalent experience
   

It  would be a plus if you had these skills

• Master’s degree
   

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DisneySecurity

The hiring range for this position in California is $78,200.00 - $104,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.