Disney’s Direct-to-Consumer Product & Tech Analytics team is seeking a Senior Manager to lead a team of analysts to support the business through measurement, analysis, and insight generation for our growth and cancel product surface areas. This position will partner with product partners to help the business answer key questions about the performance of different sign-up and cancel flows, identify patterns in structured and unstructured data, and develop recommendations to improve business performance. The role will work cross-functionally with our regional marketing and business operations teams, as well as, be a key partner with data engineering and product to solve data problems. The role will be instrumental in leading a team that drives the business forward through the use of analytics to optimize sign up and cancel save funnels metrics across several newly expanded global growth and retention initiatives. 

WHAT YOU'LL DO 

• Lead and grow a highly technical analytics team that supports our product and engineering stakeholders within the product subscriber acquisition and commerce spaces 

• Build strategic relationships with key technology and business partners to ensure smooth operations of analytics support 

• Build analyses, data visualizations, and multi-functional reporting that provides critical support to the operations and decision-making for the sign-up and commerce product spaces 

• Answer core business questions and provide analytical expertise on the different commerce flows on D+ and Hulu to improve the user experience and increase conversions 

• Advance the analytical capabilities of the business, collaborate in the design of diagnostic solutions, and deliver outstanding data insights and products 

• Use data visualization tools, SQL, and scripting languages to access and analyze structured and unstructured data 

• Use descriptive and inferential statistics (t-test, chi-square, ANOVA, correlation, Regression, Factor Analysis etc.) to understand cohort behaviors/value, and make an impact across the business 

WHAT TO BRING 

• Unbridled curiosity, high intellectual and analytical horsepower, and a passionate pursuit of analytics driven insights and business outcomes 

• A degree in an analytical field (e.g. Computer Science, Math, Statistics, Economics, Engineering, Business, Business Analytics or related field) 

• 2+ years of management experience leading teams of analysts or cross functional technical projects with high visibility 

• 10+ years of experience in a data and analytics role with excellent SQL, Python, or R skills for complex querying, advanced analysis, performance optimization, and working with data at scale 

• Strong communication skills that include translating complex and technical speak to less technical business partners 

• Demonstrated data visualization skills with tools like Matplotlib, Tableau, Looker, MicroStrategy, Plotly, etc. 

• Experience delivering end-to-end analytics projects: taking them from vague requirements, to an impactful story, accessible across diverse audiences, and ultimately to a clear business outcome 

• Ability to build strong working relationships with teammates, business partners, and technical colleagues 

NICE-TO-HAVES 

• Masters degree in an analytical field 

• Familiarity with marketing landing pages, sign-up funnel and commerce spaces 

• Ability to identify and appropriately call out issues to leadership 

• Consulting background, MBA, or other multi-industry experience 

• Strong motivation and ability to work independently 

• Outstanding written and oral communication skills 

• Sense of humor 

• Unique passions or areas of interest that influence the way you interact with others and/or do your job