Job Summary

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, its employees and cast members work together to create entertainment experiences that are both universally and locally cherished. 

Disney+ is The Walt Disney Company’s Direct to Consumer video entertainment service targeted to families.  The service consists of long form and short form video built around six key content brands (Disney, Pixar, Marvel, Star Wars, National Geographic and Star) with an appealing and easy to use interface accessed across multiple platforms (e.g. televisions, mobile devices).   

The Disney+ team is responsible for the roll out and ongoing performance and operations of Disney+ across EMEA, specifically focused on programming strategy, marketing, customer acquisition and retention, partnerships, research and analytics. 

This important role is a key part of Disney+, responsible for driving subscriber growth and product roadmaps for Disney+ for our customer base across EMEA. Focused primarily on Identity and Growth, the Product Operations Manager leads key workstreams of price rises, payment optimizations and customer growth feature deployments. Reporting to Senior Manager, Product & Operations, based in London, whilst working closely with US counterparts and local market teams, as well as regionally based forecasting and insights teams. 

This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home.

The Opportunity & Responsibilities:

• Lead feature prioritization and deployment for EMEA price rises on Disney+.  
• Integral role with commerce and payment teams to optimize payment for local markets in EMEA. 
• Work with global & regional teams on Product features on Disney+ in EMEA, with effective roadmap planning 
• Manage complex product initiatives, with effective prioritisation across several stakeholder teams. 
• Working closely with multiple teams to bring product updates to life, and establish any local nuances for launch 
• Work closely with analytics teams to understand testing results, and provide any recommendation back to business leads. 
• Use of data and insight to fully understand customer behaviours and develop recommendations, levers & tactics to optimise product features and deployments. 
• Work with local markets on QA of Disney+ app on local devices  
• Work with the team on Disney+ data capabilities & segmentation, to better serve our customers with off platform communications (email, push and in-app messages) 

The Experience We Require From You:

• Previous experience within the Payment Optimisation is crucial.
• Successful track record in product and/or working within a global matrix for product prioritisation 
• Experience in product environment. 
• Desired: Experience within a subscription business and proven ability to deliver improvements to KPIs 
• Results-focused with extensive experience in test and learn at a customer level 
• Thrives through working in cross-functional / multi-territory teams, ideally experience in an international matrix organisation 
• A deep understanding and interest in latest technology and digital businesses, awareness of the unique challenges of a consumer subscription business essential 
• Understanding of market nuances and dynamics to deliver a global strategy while also balancing local adaptions to drive local results 
• An outstanding data driven approach to understand customer behaviors  

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.