Sr. Mgr. Travel Ops & Business System Management

Job ID 10111417 Location Singapore, Singapore Business Disney Cruise Line Date posted Feb. 03, 2025

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Job Summary:

As the Senior Manager, Travel Operations & Business Systems Management (BSM), SE Asia, you will be responsible for the successful leadership and management of the organization according to the strategic direction set by the Director and senior leadership of Disney Cruise Line. This is a high profile, high-capacity role that interacts directly with senior leadership across the company. This role is responsible for direct and indirect leadership of the entire Singapore-based Travel Operations & BSM team.

Responsibilities

Provide leadership (performance management, development, and training) to others who lead and professional staff and their teams via oversight and guidance of multiple teams in the areas of Business Systems Management, Financial Operations, and Groups & Events Services
Identify, assess, and inform senior leadership of internal and external factors that impact the organization from a technical standpoint
Act as a professional advisor and liaison for DCL, technical teams, and third-party vendors
Develop operational plan which incorporates goals and objectives that work towards the strategic direction of the organization. Oversee the day-to-day operation that includes user support, pending requests, technical outages, business changes, and communication at various levels of the organization
Draft policies for the approval of steering committee and prepare procedures to implement organizational policies, processes, and changes
Determine staffing requirements for Travel Operations and BSM; oversee the implementation of human resources policies, procedures and practices including the development of job descriptions
Recruit, motivate and develop various leadership levels within the organization including training, performance management, and annual performance reviews
Lead financial operations for Guests and external vendors, including system build of accounting rules, conducting procedural audits, journal entries, payments, reconciliations and ensuring compliance with PCI, GAAP, and all other applicable regulatory bodies
Drive business and financial objectives by setting revenue goals for two profit centers: groups, and weddings
Provide strategic direction and coordination of events while offering a one stop shop service model
Develop custom cruise program itineraries for specialty groups including ship charters, weddings, media, and public relations driven events
Implement policies, industry guidelines, business rules, and guest service levels
Establish operating guidelines and collaborate with shoreside and shipboard partners to deliver and execute unique experiences
Measure guest service levels and quickly adapt to the changing consumer and expectations
Influence and negotiate with all internal and external partners, identify, and assess risk, and make recommendations to partners
Ensure compliance of legal and government mandates via detailed record management and version control
Audit and review annual tax and legal requirements for the Internal Prizewinner Guest reservations

Skills

Talent for developing and sustaining internal partnerships, and work with variety of teams across the organization to plan and deliver exceptional experiences for Guests
Capability to consistently influence major work efforts of strategic importance
Ability to set priorities, manage multiple projects and adapt department plans to address resource challenges
Ability to work independently, taking initiative in creating solutions for guest service challenges while supporting DCL standards and policies
Business-oriented mindset with an understanding of financial concepts
Ability to balance business and market needs and offer creative solutions in a constrained environment
Demonstrated strong analytical, organizational, and decision-making skills
Manage multiple projects with tight deadlines; communicate effectively with a range of executives, department teams and clients
Ability to perform at an elevated level even when faced with unexpected change; creative problem solver in dealing with difficult or unexpected challenges
Be willing to take risks to ensure creative thinking and the best outcomes possible
Able to work with data, create solutions and deal with ambiguity
Ability to travel based on business needs

Experience Required

Minimum 10+ years of professional experience in group sales, services and/or corporate event management within the travel industry
Minimum 10+ years’ leadership experience with proven ability to identify talent and develop team members
Demonstrated ability to communicate decisions with key stakeholders and clients in a manner that both persuades and ensures understanding
Expertise in Microsoft Office applications; SAP and Seaware experience a plus

Preferred Education

Bachelor’s degree

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse and inclusive workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

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About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard our growing fleet of ships and Disney’s island destinations in The Bahamas, our exceptional crew and cast members provide legendary Disney service and enchanting entertainment to our guests that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company (Southeast Asia), which is part of a business we call Disney Cruise Line.

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