Executive Reporting Operations Manager

Job ID 10098044 Location Santa Monica, California, United States Business Disney Direct to Consumer Date posted Aug. 30, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

Executive Reporting Operations Manager

About the Role & Team

Disney’s Direct to Consumer (DTC) team oversees the Hulu and Disney+ streaming businesses within the Disney Entertainment segment, helping to bring The Walt Disney Company’s (TWDC) best-in-class storytelling to fans and families everywhere.

At Disney’s DTC, data is central to measuring all aspects of the business, and critical to its operations and growth. Within DTC’s Business Operations function, the Executive Reporting & Business Insights team is tasked with synthesizing and delivering compelling executive reporting, insights, narratives, and materials that inform Disney Entertainment DTC and TWDC executive leadership for key decision making and performance tracking. We are responsible for working across DTC and other TWDC teams to keep a holistic view of the business activities and performance. We are the Center of Excellence for setting and upholding standards for reporting practices across DTC and our partners.

What You Will Do

Reporting to the Director of Business Operations and Executive Reporting, the Executive Reporting Operations Manager will be the cross-functional implementation expert for our team. This role ensures the delivery of consistent, high-quality, and accurate reporting tools for the President of DTC and service leaders, including hyper care reports for key business and product launches, as well as daily and weekly updates and dashboards. The Executive Reporting Operations Manager will oversee the requirements for executive reporting and operational data products, collaborating with Data, Engineering, Finance, PMO, and Analytics teams to ensure timely delivery. Responsibilities include building and maintaining the reporting roadmap, managing workflows for data and reporting requests, and optimizing reporting outputs. They will define milestones for launch reporting, coordinate cross-functional meetings, and establish frameworks for streamlined operations. Key responsibilities also include effective communication with executives, risk mitigation, and documentation of business requirements.

The ideal candidate will have a strong understanding of business dynamics and will skillfully navigate teams through complex challenges with tact, diplomacy, and a collaborative approach to achieve solutions that meet executive stakeholders' needs. They will be highly proactive and serve as a force multiplier in reaching our goals, and their adaptability allows them to switch strategies as required by specific tasks and possess the ability to influence and guide others, is essential for success in this role. Ultimately, they are focused on finding optimal and efficient ways to accomplish our work.

Responsibilities

Launch Reporting
- Manage requirements for Data, Engineering, and Analytics teams, ensuring timely delivery of executive reporting and operational data products.
- Monitor the business launch roadmap to inform our annual reporting strategy, prioritize executive reporting efforts, and track interdependencies.
- Define and oversee workflows for executive requests related to data fixes, products, and improvements for current and new reporting.
- Proactively monitor executive reporting outputs—including automated reports and dashboards—and recommend optimizations for accuracy and alignment with business needs.
- Supervise collaboration with Data Analytics and Data Visualization teams.
- Provide data partners with organized documentation of business questions, requirements, metrics, and dimensions for planned reporting. Define and prioritize requirements.
- Facilitate communication between Finance, Strategy, Analytics, and Engineering teams to ensure all data meets hyper-care reporting templates based on business case assumptions.
- Establish milestones for reporting delivery and create a reverse schedule to meet launch deadlines, leveraging influence to achieve results across DTC teams.
- Collaborate with other business units to ensure reporting alignment between DTC and segment leaders.
- Develop frameworks to operationalize existing and new reporting, ensuring efficiency during peak launch periods.
- Conduct regular and ad-hoc cross-functional meetings for project initiatives, complete with agendas and objectives.
- Communicate plans and expectations with executives to meet their needs effectively.
- Identify delivery risks and escalate issues with the delivery plan as necessary.
- Maintain current sources of truth resource materials to track projects from start to finish, accessible for both team and project working groups.

Executive Business Reporting Center of Excellence (COE)
- Assist the Director in implementing frameworks to align reporting levels and frequencies with the importance of initiatives and launches.
- Build and maintain systems for organizing, storing, and sharing knowledge and best practices throughout the organization.
- Oversee the team archive of past insights, including contributions from other teams (e.g., data analytics, marketing), ensuring easy topic-based searchability.
- Document and uphold quality standards across all reporting to provide a consistent experience for executive stakeholders.
- Support weekly business-as-usual reporting processes and transitions.
- Manage routine team processes, such as request intake and delivery, use of Airtable and other tools, and tracking team progress. Provide regular status updates for alignment and transparency.

Required Qualifications

Over 5 years of experience as a program or project manager in a highly matrixed organization.
Proficient in project management tools like Airtable and Slack integrations for optimal efficiency.
Skilled in G-Suite, particularly Google Sheets, Slides, and file organization.
Capable of managing multiple related and unrelated projects, effectively organizing and scheduling work.
Proven track record leading others in a matrixed environment to achieve project goals.
Experienced in communicating requirements for specific outcomes, with a focus on technical requirement gathering.
Committed to operational excellence, with a history of proposing and implementing scalable improvements.
Excellent written, verbal, and analytical skills, especially in developing presentation materials.
Adaptable to fast-paced, iterative environments.

Preferred Qualifications

2 or more years working in a consultant capacity is a plus.

Required Education

Bachelor's Degree

The hiring range for this position in Santa Monica, California is $102,000-$137,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Direct to Consumer:

Disney’s Direct to Consumer team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business we call Disney Direct to Consumer.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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