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Associate Specialist, Sales System Development

Job ID 10117927 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Apr. 07, 2025
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Job Summary:

  • Assist the development and documentation of detailed requirement for integration of new systems/tools, or enhancement of existing systems/tools; design, perform and coordinate appropriate testing for new systems/tools or new features being deployed on behalf of sales team.

  • Perform administrative and functional support for a wide range of systems and tools used across the sales organization, such as coordination on maintenance and updates, troubleshooting, testing/configuration for new sales products, reporting, user permission management/review, etc.

  • Maintain and update user manuals for key systems and tools; provide solution overview and basic training to our new joiners on systems and tools covered.

  • Coordinate the upload or update of our sales product information on Online Travel Agencies (OTAs) that we work closely with, in collaboration with key internal parties, to ensure our sales products are correctly represented on these platforms. Also, work with external parties to launch system connectivity between HKDL and OTAs.

  • Support developing/generating reports on sales product analysis to improve overall business performance and enhance future product design.

Requirements:

  • Bachelor degree holder in related disciplines

  • Minimum 3 years relevant working experience

  • Experience on system connectivity, API calls, system interfaces troubleshooting is required

  • Knowledge of our key operating and backend support systems (e.g. Galaxy, Opera, SAP Business Objects) and administrative knowledge on Salesforce is a plus.

  • Microsoft Power platform (i.e. Power Query, Power Pivot, Power Automate, etc.), Data Analysis Expressions (DAX), SQL, Python, AI tools experience is a plus.

  • Project Management (PMP) and Business Analyst experience is a plus.

  • Strong interpersonal skills, logical thinking and problem-solving capability, and innovation mindset is required.

  • Good communication & written skills in English, Cantonese and Putonghua is required.

HKProfessional #LI-CL1

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About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email HKDL.Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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ABOUT HONG KONG DISNEYLAND

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    Hong Kong Disneyland Resort touches the hearts of millions of visitors every year by bringing immersive storytelling to life. We are proud to call Hong Kong home and are dedicated to supporting our city as a leading tourist destination in the world.

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  • Community

    Disney is committed to providing comfort, happiness, and inspiration to kids and families around the globe. Hong Kong Disneyland Resort has been committed to help building a stronger community. We believe the power of Disney magic can make a positive difference to our community. We partner with community leaders and non-profit organizations to understand the social needs and create impactful initiatives that support families in getting through life challenges, and promote quality moments of togetherness or help people dream big.

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    Our commitment: Hong Kong Disneyland Resort embraced an environmental approach from the project’s design stage, and our dedication to environmental protection extends to our daily operations. We firmly believe that demonstrating respect for the environment is an integral aspect of conducting our business at the resort.

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