Associate Manager, Workforce Data & Applications

Job ID 10118005 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Apr. 10, 2025

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Job Summary:

This Associate Manager position is specialized in data analytics and applications for Hong Kong Disneyland (HKDL) frontline labor business model. He/she is responsible to design and create interactive reports and data visualization, also to develop, maintain and enhance customized frontline labor data models and planning applications to ensure the data tools are met with the dynamic business needs at all times.

Responsibilities:

Design and develop innovative data application tools and reports for Workforce Management team to drive HKDL frontline labor efficiencies
Create interactive frontline labor reports, data visualization and dashboard for business decision-making, strategic planning and other uses
Provide instant support in extracting, cleaning and consolidating raw data, and optimize data models for ad-hoc reporting or analytical uses
Maintain, troubleshoot issues and enhance existing labor models / tools / reports to meet the dynamic business needs
Participate in workforce management projects, collaborate with other LOB partners to ensure data sets are accurate and applicable for workforce labor analysis and planning, as well as support to deliver solutions for anticipate and timely response to the dynamic change of business model to maximize company’s revenue
Maintain and document data structure and algorithm in all specialized labor applications and provide technical trainings to workforce management team members

Requirements:

Bachelor Degree in Data Science, Business Analytics, Computer Science, Information Technology or other related discipline
5+ years of work experience in Data Analytics related areas including 2 years of supervisory/managerial experience
Proficient in Microsoft Office, in particular Excel, Access and PowerPoint
Expertise in data visualization with Power BI / Tableau / Other visualization tools
Solid knowledge and work experience with multiple programming languages, e.g. SQL/ Python
Knowledge of workforce management / scheduling systems is preferred
Fluent in Cantonese and English
Highly detail-oriented and excellent problem-solving skills
Self-motivated with ability to independently manage multiple tasks, prioritize, and adapt to a changing and fast-paced environment

HKProfessional #LI-CL1

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About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email HKDL.Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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