Transportation Engineering Services-Service Manager

Job ID 10099788 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Sep. 09, 2024

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ENJOY THE MAGIC

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HEALTH INSURANCE & WELLBEING
CHILDCARE OPTIONS
PAID TIME OFF
RETIREMENT PROGRAMS
TUITION ASSISTANCE
WEEKLY PAY

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

About the Role & Team

Engineering Services Managers supervise mechanical and electrical trades while leading a team of up to 50 craft workers.

As an Engineering Services Manager in Transportation Maintenance of Vehicle Maintenance, no day will be the same – from keeping “Cinderella’s Carriage” looking beautiful to maintaining “the Manatee Transport vehicles” and “Security K9 Transportation” – anything is possible in this role!

You will lead a team of automotive service technicians who perform corrective and preventative maintenance on our fleet of vehicles. You will set clear goals and support the department's vision. You will also perform administrative work which includes scheduling, payroll, and coordinating inspections, with a focus on the professionals you lead and the guests who come to Disney to have a magical experience!

You will report to the Manager of Transportation Engineering Services.

What You Will Do

Manage and supervise a team of service technicians and advisors
Ensure efficient workflow and productivity in the service department
Ensure your team is performing tasks safely and efficiently
Provide exceptional customer service by addressing customer concerns and resolving issues
Help your team get to the root of a problem and find a solution
Maintain accurate records of all service transactions
Collaborate with other departments to ensure smooth operations and customer satisfaction
Stay up-to-date with industry trends and advancements in automotive technology
Work in a collaborative environment
Work in the field across Disney property

Required Qualifications & Skills

5+ years of experience in a maintenance-related field including direct experience in an industrial, plant, manufacturing, theme park, or transportation maintenance environment
3+ years of experience as a Service Manager or similar role within the automotive industry
Valid Florida Driver’s License or the ability to obtain one in 90 days of employment
Strong knowledge of automotive diagnostics, air brake systems, tire services, diesel engine repair, and dealership operations
Remarkable time management skills
Experience with service writing and maintaining accurate records
Outstanding coaching, mentoring, and leadership capabilities
Ability to interact with multiple levels of the organization including executives
Ability to work outdoors in all weather conditions, as well as a willingness to work some evenings, holidays, weekends, and varying shifts including overnight shifts

Preferred Qualifications

Financial management and budgeting experience
Familiarity with SAP and maintenance reporting/scheduling systems such as Maximo
Valid Commercial Driver’s License (CDL) in either A or B with passenger endorsement

Education

A Bachelor of Science degree or comparable experience

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.