Production Manager, Disney Card Services

Job ID 10108096 Location Lake Buena Vista, Florida, United States Business The Walt Disney Company (Corporate) Date posted Mar. 28, 2025

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Job Summary:

At Disney, we are storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to lift through our movies, products, interactive games, parks and resorts and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

Disney’s Card Services team develops and holistically manages complex, long-term multi-dimensional relationships with company owned and operated retail locations at our domestic properties, select vendors and third-party retailers. Card Services is dedicated to driving incremental value for TWDC and its Partners through development of innovative marketing and payment programs, management of partner and business unit relationships aligned with TWDC’s business and strategic goals.

The Production Manager for printing gift cards has a multifaceted role that includes overseeing the production process from start to finish, ensuring the final product meets quality standards, managing resources, and maintaining efficient workflows.

This role leads and manages all the physical card production for all domestic stored value card products. This includes budgeting, forecasting, logistics and product development. Project manage gift card replenishment, launches and expansions for various internal and external partners. Act as main point of contact (POC) and liaison for internal stakeholders and vendors to address issues and suggest operational improvements, ensuring deliverables are consistently met. Ability to make key decisions quickly and autonomously and to manage aggressive deadlines. Collaborate with Finance, Program Management, Business Development and Marketing on additional opportunities

Responsibilities

Create production schedules: Develop and manage production timelines for the printing of gift cards, ensuring timely delivery.
Coordinate with teams: Work closely with design team and print vendors to ensure the necessary materials (e.g., cardstock or other substrates, treatments) are available and production processes are aligned.
Collaborate daily with the Operations Integration manager to ensure seamless coordination between production processes and operations to help drive efficiency and consistency across parks and resorts.
Prioritize orders: Prioritize printing jobs based on partner demands, delivery deadlines and order volumes.
Maintain quality standards: Oversee quality control checks to ensure all gift cards meet specifications including color accuracy, print clarity and security features
Testing procedures: Conduct testing to ensure that printed gift cards function properly
Ensure compliance: Ensure that the production process adheres to relevant industry standards, security regulations, and environmental guidelines
Track production costs: Ensure the production process is cost effective, adhering to budget constraints without compromising quality.
Negotiate with vendors: Work with vendors to secure competitive pricing and timely delivery of materials.
Document production runs: Maintain accurate records of production runs, including quantities, issues, materials used and final production files
Manage third-party vendors: manage relationships with third-party vendors to ensure quality and timely delivery
Continuous Improvement: Stay informed about new printing technologies and techniques to help evolve the gift card program by focusing on continuously improving product innovation and quality.

Basic Qualifications

Bachelor’s degree or equivalent experience
Knowledge/experience with card production, print production or production timelines
3+ years professional experience
Experience working with third party vendors
Knowledge of supply chain and/or sourcing and procurement processes
Ability to communicate and influence within all areas of the company
Detail oriented and strong organizational skills
Strong project management skills
Ability to prioritize multiple projects and responsibilities
Demonstrated strong expertise in Excel and other Microsoft Office programs
Ability to lift 40 pounds

Preferred Qualifications

Previous experience with full lifecycle gift card programs -- inclusive of gift card production or relevant retail products (merchandise credit or other stored value cards)
Project management experience
Working knowledge of print production process

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About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Gift Card Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Gift Card Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Hiring Process

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.