Port Cruise Representative, DCL, Bench (Port Canaveral, FL) Seasonal

Job ID 1201922BR Location Cape Canaveral, Florida, United States Business Walt Disney World Resort Date posted Aug. 25, 2024

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

Join Disney Cruise Line as a Port Cruise Representative at Port Canaveral!
The Port Cruise Representative will create magic for our Guest’s before they embark on their Disney Cruise! They work onsite at Port Canaveral providing outstanding guest service prior to embarkation and during debarkation of the ship. The Port Cruise Representative will collect and process Guest cruise documents, verify citizenship and check Guests in to their staterooms.

The operating hours are Sunday through Saturday, 5:00 a.m. to 6:30 p.m.

The starting pay rate for this position is $17.85 per hour.

Responsibilities:

Deliver a flawless experience for all of our Guests to ensure the experience supports the Five Keys- Safety, Courtesy, Inclusion, Show and Efficiency
Ability to work with minimal direction, proactively engaging and interacting with Guests to answer questions, give directions and other information
Perform efficient automated check-in functions on tablets and/or handheld devices
Maintain strong observation skills with high level of detail
Prolong standing and walking to various areas of the terminal to perform and maintain crowd control during peak operational hours in both indoor and outdoor settings during different weather conditions
Comfortable speaking in front of large groups or audiences
Provide Guest Service and help find solutions when challenges arise with Guests and Cast Members
Perform multiple tasks simultaneously
Cast Members may be required to handle cleaning chemicals and supplies

Basic Qualifications:

Knowledge of Disney Cruise Line and Walt Disney World products
Navigate between multiple and concurrent computer applications
Computer and technical proficiency
Physical role requiring heavy lifting up to 40-50 lbs, pushing, pulling, bending, twisting, and kneeling. This would include using a broom/mop
Verbal and interpersonal communication skills
Seasonal requires six (6) full days of availability every month for any shift, including early mornings, nights, and holidays.

Preferred Qualifications:

Bilingual
Previous Cruise Line experience
Hotel Guest Service Experience

Additional Information:

To expedite consideration, we highly recommend that you upload your resume when completing the application for this posting.

Keyword: WDWCasting portcruise cruiserep portcruiserep

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Walt Disney World Resort.

Magical Cruise Company, Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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