Skip to main content

Tour Specialist (RP)

Apply Now
Job ID 10093070 Location Burbank, California, United States Business The Walt Disney Company (Corporate) Date posted Jun. 27, 2024

Job Summary:

Tour Specialist – Recurring Position

Disney Corporate Creative Resources (DCCR) is a full-service department for special event production, editorial, video, graphic design, web development, social media, communications planning, and other special services that manages projects on an integrated basis on behalf of internal Disney corporate clients.  DCCR also manages the official tour of the Walt Disney Studios including development & design, collateral, host training and operations.  The official tours are year-round that includes a “backstage” peek of the Walt Disney Studios Lot facilities and significant locations from the 70-year history of the lot.  The tours are guided and limited to small groups requested by internal lines of businesses, Disney loyalty and fan targeted departments, and other areas.  DCCR’s support of the tour program is expanding in 2019, so consistent and expert tour guides are needed to fulfill the ongoing demand.

Responsibilities and Duties of the Role:

  • Be subject matter experts on the history of The Walt Disney Company, specifically with the historical significance and evolution of the Walt Disney Studios lot.

  • Stay current with and have a thorough understanding of the Disney portfolio of brands and announced projects (i.e. – upcoming movie releases, company news, etc.).

  • Thoroughly study and know all tour guidelines, scripts, collateral, and content.  Stay current with any changes to operations or content.

  • Communicate in advance with tour guests to confirm tour logistics, schedules, and other important information.

  • Handle all security clearances, safety, and parking instructions for tour guests.

  • Be able to troubleshoot and be flexible with unexpected changes.

  • Ensure all tour collateral is distributed to guests accordingly.

  • Partner with DCCR leads on any changes to assigned tour based on timing constraints of guests, available locations, and weather-related limitations.

  • Be a positive spokesperson for Disney with an upbeat spirit and engaging guest-facing interactions.

  • Professional demeaner with a strong guest-facing skills.  Be able to positively articulate and interact with all Disney stakeholders, operating partners, tour guests and VIPs.

  • Support special event projects as requested/needed when there is downtime with tours.

  • Communication with business partners and guests to schedule tour requests, including partnering to fulfill special tour requests that are not normally included in tours.

  • Handle billing with internal partners and internal finance.

  • Provides tours from 1-3 hours. Length varies depending on tour request. 

  • Weekly communication with Tour Specialist Lead to stay updated on current studio operations and projects. 

  • Provides support to Corporate Special Events as needed. 

Required Education, Experience/Skills/Training:

  • Professional and/or casual guest-facing experience preferred in the customer service and entertainment industry.

Preferred Qualifications

  • Strong knowledge and passion for Disney history

  • Knowledge of Disney loyalty programs


The pay rate for this role in Burbank, CA is $25 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with TWDC Enterprises 18 Corp., which is part of a business we call The Walt Disney Company (Corporate).

TWDC Enterprises 18 Corp. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Sign up to receive the latest news and company information

Be you. Be here. Be part of story.

Related Jobs

Global Opportunities

US & Canada

The Walt Disney Company entertains, informs and inspires people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies that make ours the world’s premier entertainment company.

Search All US & Canada Jobs

LATAM

The Walt Disney Company Latin America is the leading family entertainment company in Latin America and has been present in the region since the 1940’s when Walt Disney traveled to Brazil, Argentina and Peru.

Search All Latin America Jobs

EMEA

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.

Search All EMEA Jobs

India

The Walt Disney Company entertains, informs and inspires people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds and innovative technologies that make ours the world’s premier entertainment company.

Search All India Jobs

APAC

For over 70 years, The Walt Disney Company has been entertaining consumers in Asia Pacific – and enriching people’s lives. Today’s consumer can discover new branded experiences in many ways and in many markets across the APAC region.

Search All APAC Jobs Search All Mainland China Jobs
nighttime view of the Spaceship Earth attraction at Walt Disney World in Florida

The Walt Disney Company is a global community of unparalleled storytellers, creative minds, and innovative technologies, with offices located across the globe.

Sign Up for Job Alerts

Get the latest job opportunities as they become available.

Watch Our Jobs

Sign up to receive the latest news and company information based on your preferences. An asterisk indicates a required field.

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy. If I have elected to receive marketing messages or newsletters, I may withdraw my consent for these marketing messages at any time.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy, Cookies Policy and EU Privacy Rights.

How we use your personal information and your rights:

  1. Your personal information is controlled by The Walt Disney Company Limited of 3 Queen Caroline Street, London, W6 9PE, United Kingdom.
  2. When you visit or shop with Disney or use any Disney product, service or mobile application, other members of The Walt Disney Company Family of Companies may also use your information to provide you these services, personalise your experience and send you service related updates and communications.
  3. You have a number of rights including the right to request access to, change, or remove your personal information, or to change your marketing preferences (including withdrawing your consent at any time.) Please see our Privacy Policy to learn more about managing your marketing preferences or deleting your account.
  4. Our Data Protection Officer can be contacted by emailing: dataprotection@disney.co.uk.
  5. You have a right to lodge a complaint with the UK Information Commissioner's Office: https://ico.org.uk/.
  6. For more information about Disney's data collection and use practices please read Disney's Privacy Policy.

By clicking "Submit", you agree to our Terms of Use and acknowledge that you have read our Privacy Policy and Collection Statement.

For more information about our general data collection, use, and practices, including how to manage your preferences, please read our Privacy Policy. I have read and agree to the Terms of Use.