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Manager, Product Solutions

Job ID 10116465 Location Burbank, California, United States / Bristol, Connecticut, United States / San Francisco, California, United States / New York, New York, United States / Seattle, Washington, United States / Orlando, Florida, United States Business The Walt Disney Company (Corporate) Date posted Apr. 02, 2025
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Job Summary:

Department Description

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

Team Description:

You will be part of the Cloud & Data Transformation Engineering organization, that provides next-level cloud, data, and developer enablement services to unleash digital magic for Disney. We use modern technologies, design patterns, culture, and organizational alignment to enable teams to seamlessly ship content, products, and magical experiences better, faster, safer, and happier.

As a Manager of Product Solutions, you are responsible for partnering across engineering and product peers, as well as leadership, and manage and guide a team of individual contributors to cohesively and consistently define product vision (lead with the why and think big!), establish a consistent customer rhythm of business, use data to find opportunities, and build a deep roadmap and backlog that prioritizes the highest value for users. This role requires a servant leader mindset and someone who is both technically capable and highly adept at building strong partnerships that deliver critical organizational outcomes. This role requires deep interaction and cross team dependency management for a portfolio of foundational services and capabilities that enable an integrated experience across several products.

This role is specifically focused on the end-to-end management of four product lines, bought from industry and integrated across Disney – Observability/Event Management, Data Solutions, Quality Tooling, Atlassian Enterprise Suite. The main focus is a consistent and automated approach to all phases of product lifecycle – Vendor billing, Disney financial planning, metadata management, data democracy, customer engagement, customer training/skilling, cross enterprise roadmap alignment, planning/communicating vendor releases & upgrades, and product support.

The ideal candidate is technically adept in software and data development lifecycles, Agile and MVP approaches, as well exemplary leadership and communication abilities (both verbal and written). This role requires you to engage customers of both technical and non-technical skillsets (e.g. Information Workers, Developers, and IT Admins).

Responsibilities of Role:

  • Directly manage, develop, attract, and retain a team of Product Solutions, driving a consistent practice across CDTE’s vendor product suite as well as driving optimization of usage

  • Partner with product and engineering leaders across the organization to assess baseline product maturity and develop a plan to streamline and drive best practice across the organization

  • Lead your team to collectively deliver a streamlined, organization-wide adoption of product methodologies and best practices

  • Set priorities for the team and provides supervision, guidance & feedback as needed to ensure the right outcomes are delivered

  • Leverage techniques that increase collaboration, predictability, and transparency for the team and organization, while promoting a culture of experimentation and innovation

  • Act as a product subject matter expert (SME) for the team and organization, imparting knowledge on product principles, and providing the team with tools for tailoring and implementing best practice.

  • Lead the team to identify opportunities to continually improve and implement organizational change

  • Oversee market and industry analysis of trends and conditions

  • Manage the development of the team, including performance appraisals, reviews, and training

  • Build a diverse product solutions team through a combination of training, career development, recruiting, and process improvement. 

  • Lead by example to ensure the right strategic direction, planning, and prioritization is aligned to organizational priorities and the right business outcomes

  • Collaborate with engineers, customers, and stakeholders to prioritize work and set goals for the team. 

  • Enact positive change within the team and foster/champion the team’s outcomes

  • Regularly report on status and team health, while identifying your team gaps and needs for your leadership. 

  • Use a lifelong learning mentality, knowing the latest best practices and technologies

  • Exercise good judgment when faced with risk, blockers, or tradeoffs

  • Communicate expectations to partners, leaders, and customers, and optimally resets expectations as priorities or deliverables shift

  • Engage with customer and organizational leadership to deeply understand unarticulated needs, successes, and new opportunities; then conveys that information to the team in a manner that is traceable and useful.

  • Ensure business rhythm is established that corrals both customer sentiment feedback, as well as customer data that enables prioritization requests and enhancements for the product line

  • Deep empathy for customer requirements - both the good and the bad

Must Haves:

  • A minimum of 8 years’ experience in a technical engineering role such as software, data or systems engineering

  • A minimum of 8 years’ experience in technical product or program management

  • 8 years’ experience managing individual contributors

  • Proven experience setting strategic vision, large scale application/data deployments, managing software or data development lifecycles, and resolving issues that impact design, product success, or address future technologies

  • Experienced in SCRUM/Lean Agile frameworks with an MVP/iterative approach

  • Ability to influence, take calculated risks, make sound business decisions, and resolve concerns as needed

  • Excellent interpersonal, business development, and communication skills (both written & verbal for both technical and non-technical audiences)

  • Positive can-do partnership demeanor while working with cross-functional teams and business units

  • Must be detail oriented, self-organized, and capable of simultaneously prioritizing multiple efforts

  • Proven ability to develop and deliver presentations geared for Senior and Executive Management

  • Ability to resolve conflict

  • Experience mentoring or growing other individuals; a deep passion for being a servant leader to others

  • Ability to thrive in a dynamic, collaborative, and fast paced environment

  • Models desired company cultural attributes and inclusive behaviors

Nice To Haves:

  • Experience using Azure DevOps for work item management

Education:

  • Bachelor’s degree in computer science, information systems, software, electrical or electronics engineering, or comparable field of study, and/or equivalent work experience


The hiring range for this position in Burbank, CA is $138,900 to $186,200 per year, Seattle, WA or New York is $145,400 to $195,000 per year and in San Francisco, CA is $152,100 to $203,900. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Burbank, CA

Billed as the "Media Capital of the World," Burbank boasts more than 1,000 media and entertainment companies, including the main headquarters for The Walt Disney Company.

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