Manager, Shoreside Systems Strategies, Disney Cruise Line

工作 ID 10109890 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Jan. 28, 2025

申請

工作概要:

Disney Cruise Line is a world-renowned leader in hospitality and entertainment and has been recognized as the top cruise line for families. Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community.

As the Manager, Shoreside Systems Strategies for Disney Cruise Line, you will lead a team of Subject Matter Experts (SMEs) responsible for providing project and operational support across various shoreside systems, applications, and interfaces utilized by Disney Cruise Line, Adventures by Disney, and National Geographic Expeditions. In this role, you will represent the business as a consultant, technical liaison, system SME, System Administrator, and Project Manager, overseeing the applications, sub-systems, and interfaces supporting Disney Cruise Line and Adventures & Expeditions operations.

The Manager, Shoreside Systems Strategies for Disney Cruise Line will report to the Sr Manager, Business Systems Management and sits in Celebration, FL.

Responsibilities:

Lead and mentor salaried Cast Members, fostering their comprehensive training, professional growth, and success while developing a high-performing team to identify requirements, plan, validate, prioritize, and test business applications and system configurations for Disney Cruise Line, Adventures by Disney, and National Geographic Expeditions.
Build and maintain strong relationships with Technology partners, business operational teams, financial services teams, and external vendors to ensure seamless collaboration and efficient operations.
Oversee project and operational sustainment efforts for shoreside systems supporting Disney Cruise Line, Adventures by Disney, and National Geographic Expeditions, including but not limited to DCL and ABD Seaware systems.
Develop, deliver, and maintain training programs for GDS sustainment, promoting collaboration between internal and external partners.
Collaborate with Operations and Technology leadership to identify opportunities, address unspoken needs, and provide critical insights and guidance that inform strategic planning and decision-making.
Ensure business-critical systems remain operational by meeting and maintaining system requirements, prioritizing and implementing enhancements, and resolving defects. Coordinate user acceptance testing for system releases, incidents, outages, and issues to minimize disruptions and revenue loss.
Partner with Finance leadership to execute financial integration testing and validate system upgrades or project-related changes, ensuring alignment with financial processes.
Administer security management for shoreside systems in compliance with Sarbanes-Oxley, PCI mandates, and audits established by the Walt Disney Company.
Take ownership of team performance by fostering a culture of cooperation and commitment, empowering the team to achieve goals and deliverables with predictable and measurable outcomes while promoting a healthy work/life balance.
Provide support and prioritize requests for a global system support operation, including 24/7 rotational on-call responsibilities. On-call duties may involve immediate escalation, oversight, and resolution of incidents during nights, weekends, and holidays.
Support operational needs with domestic and international travel, which may account for up to or exceed 20% of the working year, to provide on-site user support and address critical requirements.

Basic Qualifications:

3+ years of experience leading high-performing technical and operational teams, managing complex projects, and driving cross-functional collaboration within the travel industry or similar sectors.
Proven ability to motivate, empower, and build results-oriented teams while fostering a culture of accountability and excellence.
Expertise in project management, including schedule and budget oversight, stakeholder engagement, and team leadership, with strong organizational and presentation skills.
Proficient in Seaware or similar cruise and travel-related systems, with a comprehensive understanding of contact center operations and travel industry applications.
Extensive knowledge of business operations, including policies, processes, and business rules, and experience developing standard operating guides, manuals, and procedures to meet cross-functional business needs.
Skilled in planning and leading operational initiatives, with strong analytical, problem-solving, and decision-making abilities.
Exceptional written and verbal communication skills, with meticulous attention to detail in all aspects of work.
Proven capability to manage organizational workload effectively, balancing strategic objectives with operational priorities.
Travel may be required for this role.
Possess a valid Passport.
Willingness to work flexible hours, including weekends, evenings, and holidays.

Preferred Qualifications:

In-depth knowledge of Disney Cruise Line, Adventures by Disney, and National Geographic Expeditions products and services.
Comprehensive understanding of Global Distribution Systems (GDS) and Online Travel Agency (OTA) integrations.
Proven expertise with cruise or travel-related applications such as Seaware, Fidelio, Quickbase, Silverwhere, and SAP, with a demonstrated willingness and ability to learn new systems.
Experience managing financial reporting systems and processes.
Proficiency with reporting tools and applications, including Business Objects and Tableau.

Required Education:

Bachelor’s Degree in Business Administration, Project Management, Information Systems, Data Analytics or related fields or equivalent work experience.

Preferred Education:

Master’s Degree in Business Administration, Project Management, Information Systems, Data Analytics, or related fields.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

About The Walt Disney Company

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Magical Cruise Company, Limited，其所屬的業務部門是 Disney Experiences。

Magical Cruise Company, Limited 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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