Area Manager, Port Adventures & Recreation Operations

工作 ID 10113788 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Cruise Line 日期已公佈 Feb. 19, 2025

申請

工作概要:

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

The Area Manager, Port Adventures & Recreation Operations is responsible for overseeing and ensuring the smooth execution of all Port Adventure & Recreation activities on board Disney Cruise Line Ships. This role requires leadership to enhance guest experiences, drive revenue growth, and maintain safety and security standards. The role will collaborate with various departments, lead a team of managers and coordinators, and contribute to operational consistency across shipboard and island locations.

Responsibilities:

Oversee and ensure the smooth functioning of all Port Adventure & Recreation activities on board Disney Cruise Line Ship
Develop and implement operational strategies to enhance guest experiences and maximize revenue opportunities
Collaborate with various departments to coordinate activities and ensure seamless integration of operations

Ensure the implementation and maintenance of safety and security protocols across all areas of responsibility.
Collaborate with relevant teams to establish and enforce safety guidelines and procedures.

Conduct performance evaluations and create development plans to enhance team capabilities.

Collaborate with Human Resources to identify and develop talent for shipboard and shore-based roles within the department.
Implement succession planning strategies to ensure smooth transitions and maintain operational continuity.

Contribute to the rotation and scheduling of staff in onboard Port Adventures, Island Recreation, and Animal Programming.

Partner with Commercial/Port Strategy, Public Relations, Risk Management, Business Systems Management, and Experience Integration teams for operational integration, follow-up, and implementation efforts.
Collaborate with the Product Development team, providing feedback on new and existing products for change management and adjusted product development.

Provide leadership and guidance to Port Adventure Managers, Island Recreation Manager, Animal Programming Manager, and Coordinators across the fleet and islands.
Foster teamwork, effective communication, and collaboration among the team members.

Participate in the recruitment and selection process, ensuring the right skills and qualifications are identified.

Lead safety initiatives and procedures, maintaining Safety Management System (SMS) procedures and LOG documentation.

Lead all onboard operational development for future new builds and products.
Provide input and insights to contribute to the improvement and enhancement of onboard experiences.

Drive operational consistency across shipboard and island locations.
Partner with DCL Island Operations, Worldwide Safety and Auditing, Ride and Show, and Parks & Resorts Aquatics for alignment and operational implementation.

Serve as the operational DCL liaison with tour operators in ports of call.

Travel to ships and islands regularly for training, audits, and operational oversight.
Ensure compliance with company standards, identify areas for improvement, and implement necessary changes.

Partner with the Product and Strategy team to identify key revenue drivers and develop strategies to maximize financial performance.
Collaborate on the Annual Operating Plan (AOP) and operating budgets for Port Adventures and Island Recreation.
Monitor and analyze financial performance, identifying areas for improvement and recommending appropriate actions.
Provide input and insights on revenue generation opportunities, cost optimization, and budget planning processes.

Qualifications:

3 to 5+ years of leadership experience in shore excursion, recreation, sales, and/or marketing environments.
Demonstrated experience working and leading others in a high-volume, fast-paced, global hospitality organization.
Proven problem-solving abilities and sound decision-making skills in complex environments.
Ability to create and maintain effective relationships with key partners, vendors, contractors, and industry organizations.

Desired Qualifications:

Shipboard experience preferred.

Required Education:

Bachelor’s degree in hospitality, tourism, business, sales, marketing, or equivalent experience.

#DCLPJ

申請

關於Disney Cruise Line:

作為遊輪行業的領導者，迪士尼遊輪公司提供了一個家庭可以重新連結、成人可以充電、兒童可以體驗迪士尼所提供的所有魔力的環境。客人可以從世界各地的港口出發，開啟令人興奮的旅程，前往加勒比海、巴哈馬、阿拉斯加和歐洲等地。在我們不斷成長的船隊和巴哈馬的迪士尼島嶼目的地上，我們出色的船員和演職人員為我們的客人提供只有迪士尼才能提供的傳奇迪士尼服務和迷人的娛樂。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Magical Cruise Company, Limited，其所屬的業務部門是 Disney Cruise Line。

Magical Cruise Company, Limited 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

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