VP-Operating Participants

工作 ID 10112882 地點布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Feb. 12, 2025

申請

工作概要:

VP, Operating Participants

Location: Orlando, FL

Job Summary:

The Operating Participants (OP) team consists of over 20 professionals based in Orlando, FL at the Walt Disney World Resort (WDW) and in Anaheim, CA at the Disneyland Resort (DLR). This team is responsible for the strategic planning, tenant management, and oversight of third parties operating on properties owned or managed by Disney. These third parties include retailers, restaurants, hotels, and service providers. Additionally, the team identifies and executes strategic real estate transactions on or adjacent to Disney properties as needed.

Overall, the Operating Participants team manages a diverse portfolio that contributes significantly to the operating income of Disney Experiences (DX). The team also collaborates with local operating participant teams across Disney’s International Parks and Signature Experiences. Strategically, the team aims to leverage third-party brand strength and operational expertise to enhance the range of offerings at Disney Resorts. This initiative seeks to extend guests' length of stay, attract a broader demographic, and increase visits and engagement from local residents.

We are looking for a leader with commercial real estate and development experience, as well as a passion for dining and retail, to guide our bicoastal team. This role requires operations knowledge to ensure smooth coordination between our business operations and the Operating Participant community. Reporting to the EVP of Global Development, Segment Planning, and Finance for DX, this position is based in Orlando, FL. Key responsibilities include:

LEASE MANAGEMENT:

Collaborate with stakeholders to develop long-term strategies for our retail, dining, and entertainment locations. Develop overall negotiation and deal term strategy for non-disclosure agreements, letters of intent, and leases for new retail, restaurant, and entertainment concepts. Negotiate side agreements; maximize tenant asset utilization; support forecasting and budgeting tenant revenues and new project expenses; and partner with numerous internal organizations (e.g., Legal, Operations, Line of Businesses, Walt Disney Imagineering, Consumer Insight, Finance, Communications) and our base of several hundred tenants that ranges from multinational corporations to individual proprietors. Lead Operating Participant concept pitch and design review meetings, track progress, prepare mitigation and contingency plans and identify any applicable risks to Disney stakeholders.

NEW BUSINESS DEVELOPMENT:

Develop and implement leasing strategies that deliver against company goals relative to the procurement of unique and relevant third-party Operating Participant relationships within Disney theme parks, resorts, and RD&E environments around the world. Develop relationships and continually seek out new relationships with restaurant, retail and entertainment concepts that could be potential Operating Participants for any of our global properties. Identify opportunities for alternative deal structures. Stay at the forefront of trends while mapping those trends to the known needs and preferences of our guests.

ACCOUNT MANAGEMENT:

Ensure compliance with negotiated contracts with third party operators, partnering with key Disney teams such as Operations, Facilities, Walt Disney Imagineering, Legal, Finance, Corporate Alliances. Enforce terms and settle disputes to drive tenant accountability. Ensure adherence to Disney standards; act as owner’s representative on new projects; assist with development and implementation of global qualitative measures and processes. Understand, coordinate and execute on business unit goals, initiatives, scope of operations and current issues. Provide input on how operational and technology changes may impact Operating Participants.

REAL ESTATE:

Partner with Walt Disney Imagineering’s Master Planning group to strategize the future development of the Walt Disney World Resort as well as other locations, on an ad hoc basis. Understand real estate negotiation nuances and strategically identify land parcels to buy or sell based upon the predetermined strategy. Understand the local real estate market and potential impacts on Walt Disney World Resort.

GUEST/CLIENT SATISFACTION:

Nurture business relationships at business sites, segment partners, and TWDC partners; develop, drive and manage non-RD&E Operating Participants; provide guidance and support to Disney operational leadership and LOB/functional key stakeholders.

CAST EXCELLENCE/DEPARTMENT:

Oversee and maintain the development of departmental operating guidelines, policies and procedures; build alliances with key stakeholders at all levels of the organization to articulate an understanding of the Operating Participant business. Contribute to master plan tenanting strategy meetings.

Basic Qualifications:

15+ years progressive leadership experience in relevant businesses
5+ years contracting, negotiating and business development experience
Strong track record in fact-based negotiations or equivalent contract experience
Proven ability to establish and maintain relationships, trust and credibility, both internally and externally, and to manage conflicts and disputes
Ability to analyze deal terms to create a financial model of the agreement and understand practical implications of executing each of the terms: develop formal negotiation plans with talking points for each negotiation session; work interactively with legal resources and business unit stakeholders throughout the negotiation process and document final agreement with a package of a signed contact, financial model and preliminary execution plan to communicate with business unit stakeholders
Proven leadership experience and ability to motivate and inspire cast members
Strong communication, facilitation and conflict management skills as well as strong business acumen and organizational savvy (within a complex matrixed organization)
Broad, in-depth knowledge of The Walt Disney Company’s lines of business and strategic priorities, particularly regarding the operations and teams at WDW and DLR
Unquestionable ethics, transparency and integrity. A truth-seeker
Ability to travel domestically and internationally as needed

Preferred Qualifications:

Significant experience with the operations of DX’s businesses (or those of comparable scale and scope)

Direct experience in the commercial real estate industry working on the development and tenanting of significant retail / restaurant projects, such as Class A malls
Passion for culinary and retail exploration and innovation and understanding of key trends, as well as the ability to engage with other like-minded individuals who operate in the space

Required Education:

Bachelor's Degree or equivalent work experience

Preferred Education:

MBA or equivalent work experience

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Disney Experiences。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

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