Supervisor, REMI Operations

工作 ID 10110669 地點布里斯托尔, 康乃狄克州, 美國 有意工作的公司 ESPN 日期已公佈 Jan. 10, 2025

申請

工作概要:

Position Summary:

The Supervisor, Production Operations will supervise a team of technical operators working on live events utilizing a Remote Integration (REMI) production model. The Supervisor will be responsible for the planning, support and execution of all operational requirements of all live event productions executed in a REMI production model. They will assume oversight and lead teams across various business units to ensure success of all assigned production units, to include special productions and special projects as assigned. They are responsible for understanding complex technical workflows within a fixed facility as well as interconnectivity with remote equipment and sites. They will be expected to develop and implement processes and workflows that drive efficiency in workflows, operation and cost. They will be expected to coordinate troubleshooting efforts with workflows or equipment and communicate with teams across ESPN, Disney and external clients and partners to fix and troubleshoot technical issues.

The Supervisor will build relationships within Production Operations and across ESPN and Disney. Partnering with key shareholders and departments including but not limited to Production Operations, Content Production, Directing, Creative Studio and Engineering, they will drive collaboration, development and problem solving to best support each production and the business.

A skilled leader, they are expected to create and lead development and training initiatives, evaluate performance and conduct quarterly reviews, partner in the management and scheduling of personnel and facility resources, plan and manage personnel crewing for productions, resolve employee conflicts, communicate efficiently and accurately, hire exceptional talent, enforce departmental SOP’s and company policies as well as support ESPN and Disney initiatives.

Responsibilities:

Supervise daily business, operational and technical support of team and department.
Responsible for the technical and operational planning, execution and support of all live event productions executed in a non-traditional production model.
Provides expert operational support to Production Operations and partners.
In-depth understanding of the workflows and equipment associated with production control rooms, mobile units, and remote productions. Including but not limited to broadcast communication equipment, replay servers, graphics engines, telestration systems, all-in-one production units, signal conversion and video router infrastructure.
Advanced understanding of remote production and mobile unit workflows and equipment.
Set priorities for and coach team members to ensure deadlines and operational readiness are met.
Impacts the quality, efficiency and effectiveness of own team and its contributions to the larger organization.
Uses judgment to identify and resolve day-to-day technical and operational problems.
Uses tact and diplomacy to exchange information and handle sensitive issues.
Applies understanding of how the team relates to other closely associated areas in order to improve efficiency of the team.
Required to remain current in their respective technical areas of responsibility as well as expand knowledge for support and coverage of other functional areas.  
Responsible for teaming with production management to meet the business and programming requirements, working closely to schedule, troubleshoot, and monitor the physical facilities and staff assignments.
Requires full understanding and application of procedures and concepts within own specialty and basic knowledge of other specialties.
Responsible for developing quality control initiatives and supporting efficiency in operations. 
Evaluate the performance of all assigned employees, conduct quarterly performance assessment and administer annual reviews for assigned staff members. 
Make recommendations regarding corrective measures and adjust the personnel and facility schedules to satisfy changing programming demands while maintaining maximum efficiency and flexibility.  
May be asked to supervise the implementation, installation and integration of new equipment and workflows. 
Implement training programs to improve efficiency and competency of the operating staff. 
Ensure adherence of all departmental SOP’s and company policies and initiatives.
Lead operational triaging and documentation for issues affecting the on-air operation. 
Interface with applicable Programming and/or Production representatives in the advance planning stages to ensure the efficient provision of facilities and personnel to achieve desired results.  
Assists in developing and implementing the most efficient and effective workflows using existing systems and technologies.
Contributes to the planning and integration of operational hardware while shaping workflows to ensure efficient and smooth operations
Maintains an awareness of technical developments and trends in the industry. Keeps apprised of new technology and recommends appropriate solutions to the studio and remote based departments.
Work with crews and staffing through late night shifts, weekends, and holidays.   
Performs a variety of tasks and special projects as needed.
Any other duties needed to help achieve business objectives

Qualifications:

Minimum of 10 years practical Content Production or related experience at the regional to large market or network level. 
Knowledge of all Broadcast Production equipment and technology within assigned operating areas. 
Knowledge of the workflows and equipment associated with broadcast studios and control rooms, including audio consoles, video switchers, cameras, routers, servers, UDCs, tie lines, etc. 
Must demonstrate ability to perform and lead tasks under tight deadlines, work independently and lead simultaneous projects.  
Deep understanding of workflow in other business units, including their impact and/or specific integration with Production Operations.  
Organizational, efficiency and planning skills are required.     
Must be willing and able to adapt to a constantly changing environment. 
High functioning computer background (Microsoft 365, Smartsheet, JIRA, Confluence, etc...) 
Problem solves and troubleshoots using effective communication to best convey any issues needing resolution. 
Seeks out and participates in training programs, (physical, classroom, virtual, etc.) for self-career development and/or regarding any relevant equipment and workflow changes within the operation 
Effective communication skills. 
Flexibility to alter shifts/days off and work overtime to accommodate projects and departmental goals including the ability to work nights and weekends.

Preferred Qualifications:

Has in-depth understanding/background in Production Operations job roles in Studio, PCR, Network Control, and Editing. 
Proficient in business protocol and procurement techniques, as well as in-depth research and development in specified areas of expertise.

Bi-lingual (English/Spanish) 

Required Education:

High School Diploma or equivalent. 

Preferred Education:

Bachelor's Degree or Technical School degree in communications, electronics, television production or related field. 

Additional Information: (i.e. physical requirements, holiday, nights, weekend shifts, etc.)

Must be able to work nights, holidays and weekends.

申請

關於ESPN:

在 ESPN 工作與其他地方不同。這是因為我們總是尋找新的方式與粉絲互動，無論他們是在甚麼地方、以何種方式接觸體育。我們每天都在做沒有人做的事情，這一切都是在一種充滿活力的文化中，不斷地堅持不懈，並且不斷地超越自我。當您的團隊擁有最新的技術、突破傳統的想法和世界級的人才時，每一天都是非同尋常的。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 ESPN Productions, Inc，其所屬的業務部門是 ESPN。

ESPN Productions, Inc 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

遇到技術問題？查看常見問題以尋求協助。