Sr Manager, Employee Care & Support

工作 ID 10113638 地點伯班克, 加利福尼亚州, 美國 / 纽约, 纽约州, 美國 / 西雅圖, 华盛顿州, 美國 / 奧蘭多, 佛罗里达州, 美國 有意工作的公司 The Walt Disney Company (Corporate) 日期已公佈 Feb. 18, 2025

申請

工作概要:

About the Role & Team

Disney’s Employee Care & Support (ECS) Team is a function of the Employee Relations Center of Excellence that is responsible for ensuring the Company takes a compassionate, holistic, and proactive approach to providing care to our employees and their families during times of crisis and through distressing life moments. In conjunction with strategic partners and through a lens of compassion and equity, we aim to ensure our employees, cast members, crew members, and their families, receive the best possible care, support, and resources to aid in the response to, recovery from, and individual long-term resilience following crisis events and distressing life moments. The Senior Manager, Employee Care & Support will work with HR/ER and other key stakeholders to provide strategic implementation of programs and policies, identify and centralize resources, and facilitate coordinated responses to individual and large-scale crisis events. The Senior Manager, Employee Care & Support must be able to perform work with little supervision, exhibit superb written and verbal communication skills, handle a wide range of complex and sensitive employment situations, and demonstrate strong emotional intelligence to skillfully interact with partners and leaders at all levels of the organization.

What You Will Do

Provide strategic direction for an evolving and scalable enterprise model of employee care and support through the development of standards, guiding principles, policies and procedures, training and awareness programs, and the identification and utilization of tools and resources.
Engage with the broader HR Community, as well as specialty partners, to drive strategy and strengthen the Company’s resilience towards individual and large-scale crisis events and trauma.
Support the development of an enterprise-wide HR crisis management response framework that, in conjunction with key partners, provides support to employees and their families during crisis events and disasters
Oversee design and implementation of a training program that educates and empowers HR/ER practitioners, people managers, and employees on how to lead compassionately and support employees and themselves in times of crisis and trauma.
Partner with relevant segments to gather and analyze data, recognize gaps, and identify solutions to ensure a compassionate and consistent approach to how the Company provides support to our employees during a crisis.
Support our segment ER and HR partners real time in response to sensitive and/or complex traumatic employee events.
Oversee Production Cast & Crew Emergency Helpline including strategic oversight of available resources and support offerings provided by the Employee Care & Support team to Disney Entertainment productions
Partner with Global Security on Disney’s Family Assistance (Global Care Team) Program including the training program (including curriculum development & train-the-trainer), and responder deployment and support standards.
Represent HR as part of the Enterprise Crisis Team (EOC Team 2) and coordinate response efforts through activation of HR Crisis Coordination framework
Draft well-written policies, plans and executive summaries with little supervision.
Manage development and implementation of Employee Care & Support case management system along with criteria for metrics and reporting.

Build strong relationships with key ER partners, including Human Resources, Legal, Global Security, Communications, Diversity & Inclusion, and others.
Keep abreast of industry trends and best practices to consistently incorporate innovative and forward-thinking insights into our approach
Manage team of Employee Care & Support Associate Managers.

Required Qualifications & Skills

Minimum of 7 years combined hands on experience within the fields of Crisis Management Compassionate Care, and/or Mental Health/Wellbeing programs in support of HR functions across global organizations
Minimum of 3 years of leadership experience
Demonstrated ability to work in and manage ambiguity – dealing with issues that do not always have an existing process or system in place
Excellent project management skills with the ability to lead cross-functional projects from idea to implementation and manage multiple initiatives simultaneously
Experience managing various types of crises both small and large
High emotional intelligence, strong interpersonal, communication and presentation skills with the ability to brief, document, and explain technical details to partners as well as business executives
Strong understanding of trauma support, mental health, and well-being practices
Ability to handle highly sensitive and confidential matters.
Ability to work collaboratively, lead and influence at all levels within the organization, and make decisions while keeping all partners and leaders informed.
Independent work style, balancing the need for collaboration with minimal supervision.
Ability to remain calm under pressure and leverage strong time management and prioritization skills to manage multiple projects and pivot quickly between activities based on changing priorities.
Ability to work a flexible schedule, including nights, weekends, and holidays on an on-call basis to support employee emergencies and crisis events.

Education

Bachelor’s Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Master’s Degree or EdD/ PhD in related field preferred
Mental Health/Suicide Prevention training and/or trainer certification preferred

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

The hiring range for this position in Burbank, CA is $ 165,700.00 to $202,500.00 per year, New York, NY is $173,600,00 to $212,000.00, and in Seattle, WA is $173,600.00 to $212,000.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於The Walt Disney Company (Corporate):

在 The Walt Disney Company (Corporate)，你會看到公司強大品牌背後各業務如何融會交流，建構出全球最創新、影響深遠和備受尊崇的娛樂公司。作為企業團隊的一份子，你將會與推動策略以讓The Walt Disney Company穩佔娛樂界頂尖地位的世界精英領袖一同工作。與其他具有創新精神的思想家惺惺相惜，同時讓這個世界上最偉大的故事敍述家為全球各地千百萬家庭締造回憶。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney HR Strategies & Services, LLC，其所屬的業務部門是 The Walt Disney Company (Corporate)。

Disney HR Strategies & Services, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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